Samsung SM-T320NZKAXEF, SM-T320NZKAATO, SM-T320NZKATUR, SM-T320NZWATUR Appendix, Troubleshooting

Page 143

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents
SM-T320 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Travel & local Device layout Getting startedButtons Package contents Charging with the charger Charging the batteryChecking the battery charge status Inserting a memory card Reducing the battery consumptionRemoving the memory card →Settings →General →Storage →Unmount SD cardFormatting the memory card Turning the device on and offLocking and unlocking the device Adjusting the volumeSwitching to silent mode Holding the deviceIcon Meaning Indicator iconsBasics Tapping Using the touch screenFinger gestures Dragging Tapping and holdingFlicking Double-tappingPinching Control motionsRotating the screen Panning to browse Sweeping Palm motionsTilting Covering Samsung Smart PauseUsing Multi Window Launching applications in a split screen Multi Window Using a split screen Multi WindowSharing content between applications Basics Creating a Multi Window combination Using a pop-up Multi WindowMinimise the window Notifications →Blocking modeHome screen Viewing all applications To return to the Home screen, press the Home button Adding an item Using the Classic home screenAdding or removing a panel from the Classic home screen Setting wallpaperAdding a widget or panel Using the Content home screenBasics Removing a panel from the Content home screen Adjusting widget sizeApplications screen Opening from recently-used applications Using applicationsDisabling applications Opening an applicationChanging the keyboard type HelpEntering text Handwriting Entering uppercaseChanging the keyboard type Changing language keyboardsCopying and pasting Connecting to a Wi-Fi networkTurning Wi-Fi on and off Entering text by voiceForgetting Wi-Fi networks Setting up accountsJoining Wi-Fi networks Adding Wi-Fi networksRemoving accounts Setting up user profilesTransferring files Device MTP Connecting with Samsung KiesConnecting with Windows Media Player Connecting as a media deviceSecuring the device Setting a patternSetting a PIN Setting a passwordUpgrading with Samsung Kies → UpdateUpgrading the device Unlocking the deviceManaging contacts CommunicationContacts Moving contacts to Google Searching for contactsDisplaying contacts Moving contactsExporting contacts Importing and exporting contactsFavourite contacts Importing contactsManaging groups Contact groupsCreating a group Adding contacts to a groupSending messages Setting up email accountsBusiness card Reading messages Sending scheduled messagesGoogle Mail Labels Google+ HangoutsPhotos Internet Web & networkLinks ChromeHistory Saved pagesSyncing with other devices BluetoothSending and receiving data Pairing with other Bluetooth devicesScreen Mirroring Tap Create meeting MeetingCreating a meeting session To share with others Web & network Tap Join meeting Joining a meetingHost screen Using the Meeting session screenDisplaying the whiteboard Using additional options Closing or exiting the meeting When the network connection fails during a meetingWhen the host is disconnected When the attendees are disconnectedSigning up for an account Before using this applicationWebEx Entering a session Number Close the application An audio meeting with others Tap →Connect using InternetTap →Invite by email Joining a meeting sessionInviting people to a meeting Joining a meeting by session numberTap →Join by number Joining a meeting from an invitation email Joining a meeting by selecting one in My MeetingsRunning an audio meeting Running a meetingJoining a meeting by calling a session phone number Running a video meetingTap Make presenter Stopping the screen sharing featureSharing the screen Changing the presenterTap →End meeting or Leave meeting Remote PCRegistering the device Tap Check connection Registering a computerTap on computer Connecting the device and a computer remotelyTap Check Connection Refresh Controlling the computer on the device Tap →Remote Explorer SideSyncTransferring files between your device and the computer Connecting your tablet and a smartphone Web & network Using the virtual smartphone screen Moving the virtual smartphone screen Adjusting the size of the virtual smartphone screenEntering text Using the smartphone screenCopying files from the tablet to the smartphone Playing music or videos on the tabletCopying files between devices Copying files from the smartphone to the tabletPlaying music MediaMusic Playing music by mood Setting a song as alarm ringtoneCreating playlists Camera etiquette CameraTaking photos Taking a photoShooting mode Panoramic photos Tap Mode →PanoramaTaking a video Recording modeTaking videos Applying filter effectsZooming in and out Dual Camera modeControlling the camera remotely Configuring settings for CameraShare shot Media Zooming in and out GalleryShortcuts Viewing imagesEditing images Viewing images using the motion featurePlaying videos Trimming segments of a videoDeleting images Modifying imagesFavourite images Making image collagesTagging faces Setting as wallpaperUsing Tag buddy Sharing imagesSelect a video to play VideoSharing videos Using Popup Video playerYouTube Deleting videosUploading videos FlipboardPlay Store Application & media storesPlay Books Samsung AppsPlay Newsstand Play Movies & TVPlay Music Play GamesBrowsing memos UtilitiesMemo Composing memosCreating events or tasks PlannerDeleting events or tasks Syncing with Google CalendarChanging calendar type Searching for events or tasksCloud DropboxSyncing with Dropbox DriveSyncing with the Samsung account Backing up or restoring dataWord processor Hancom ViewerSearching documents Reading documentsSpreadsheet Presentation117 Setting alarms AlarmCreating clocks Stopping alarmsDeleting alarms World ClockVoice CalculatorSearch scope Using wake-up commands on the locked screenGoogle Searching the deviceViewing files Voice SearchMy Files Viewing storage information Searching for a fileAdding shortcuts to folders Changing the view modeDownloads Creating foldersKnox Getting directions for a destination Travel & localMaps Searching for locationsSetting Wi-Fi sleep policy SettingsAbout Settings Wi-FiWi-Fi Direct BluetoothFlight mode Setting Network notificationPrinting LocationMore networks Nearby devicesDisplay DeviceScreen Mirroring SoundLock screen Multi windowNotification panel WallpaperFont Accessibility Text-to-speech options Blocking modeLanguage DefaultControls Language and inputVoice search Google voice typingVoice recogniser Mouseover Text-to-speech optionsSmart screen Voice controlMotions Palm motionCloud Backup and resetGeneral AccountsPower saving mode AccessoryDefault applications BatterySecurity StorageAbout device Google SettingsSecurity policy updates Appendix TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost Removing the battery149 English EU /2015. Rev.1.2
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