Samsung SM-P580NZKAXSK, SM-P580NZKADBT, SM-P580NZKAXEF, SM-P580NZKATUR Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-P580 Table of Contents Appendix Read me first BasicsPackage contents Device Device layoutKeys Tweezers PenName Functions Pen nibOptions Detaching the S PenReplacing the S Pen nib Charging the battery BatteryViewing the remaining charging time Reducing the battery consumptionPower saving mode Battery charging tips and precautionsMemory card microSD card Ultra power saving modeInstalling a memory card Removing the memory card Restarting the device Turning the device on and offFormatting the memory card Tapping TouchscreenDouble-tapping Tapping and holdingDragging Spreading and pinching SwipingHome screen Home screenAdding items Home screen optionsCreating folders Moving itemsRemoving items Managing panels Apps screenSearching for items Rearranging itemsIcon Meaning Indicator iconsLock screen Notification panel Using the notification panelLaunch Quick connect Using quick setting buttonsKeyboard layout Entering textFinder Additional keyboard functions Capturing screenshots with the S Pen Screen captureCopying and pasting Capturing screenshotsClosing an app Opening appsSmart capture Air command Pen featuresSmart select Air command iconWrite Screen writeTranslate Previewing information Add shortcutsAir view Pen Select Using Air ButtonDirect pen input Screen off memo Introduction Multi windowTap to open the list of recently used apps Split screen viewUsing additional options Adjusting the window size Moving pop-up windows Samsung accountPop-up view Registering an existing Samsung account Registering your Samsung accountRemoving your Samsung account Registering a new Samsung accountTransferring data from a mobile device Transferring data from your previous deviceOn the computer, launch Smart Switch Transferring backup data from a computerUpdating over the air Connecting the device to a computer for data transferDevice and data management Updating the deviceBacking up and restoring data Updating with Smart SwitchUsing a Samsung account Quick connect Performing a data resetUsing a Google account Tap Scan for nearby devices Connecting to other devicesSharing content Connecting to a TV Streaming content on the registered TV Sharing featuresPlay Store Installing or uninstalling appsInstalling apps Galaxy AppsEnabling apps Uninstalling or disabling appsSetting app permissions Managing appsImporting contacts ContactsAdding contacts Creating contacts manuallyTap More →Share Searching for contactsSharing contacts Browsing webpages InternetDeactivating secret mode Using secret modeActivating secret mode Changing security settingsReading emails Setting up email accounts→ Settings →MORE→Set default account Sending emailsCamera etiquette CameraBasic shooting Taking photos or recording videosLaunching Camera on the locked screen Customising shooting modes Auto modePro mode HDR Rich tone PanoramaContinuous shot Sports SelfieNight Beauty faceCamera settings Camera settingsQuick settings Viewing images GalleryViewing videos Creating notes Samsung NotesDeleting images or videos Sharing images or videosComposing notes in handwriting mode Using the line eraser Changing the pen settingsEditing handwritten notes Inserting voice recordings into a note Painting with brushesInserting images into a note Deleting notes Pinning a note to the Home screenPEN.UP Posting artwork from other apps Posting your artworkCreating events PlannerViewing artwork Enter event details Creating tasksSyncing events and tasks with your accounts My FilesClock Creating clocks Setting alarmsStopping alarms Deleting alarmsStopwatch CalculatorKids Mode Google apps Google YouTubePhotos HangoutsIntroduction Wi-FiConnecting to a Wi-Fi network Tap Connect Wi-Fi DirectTap Wi-Fi Direct Sending and receiving dataEnding the device connection BluetoothSending and receiving data Pairing with other Bluetooth devicesData usage Flight modeMore connection settings Unpairing Bluetooth devicesAdding printer plug-ins PrintingSmart Manager Printing contentUsing the quick optimisation feature Device security BatteryManaging the battery StorageSound ApplicationsDo not disturb NotificationsPen DisplayUsers Advanced featuresAdding restricted profiles Switching usersTap Add user or profile →User →OK →SET UP NOW Adding usersManaging users WallpaperLock screen and security Privacy Viewing hidden content Private modeActivating private mode Hiding contentTap More →Remove from Private AccessibilityAutomatically deactivating private mode Adding accounts AccountsRemoving accounts Backup and resetGoogle Registering Samsung accountsLanguage and input Storage AccessoriesAbout device Date and timeAppendix TroubleshootingForcing restart Resetting the deviceBattery icon is empty Error messages appear when launching the camera Another Bluetooth device is not located Small gap appears around the outside of the device case Removing the batteryTrademarks Copyright

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