Samsung SM-G357FZAZITV Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•If the battery is user-replaceable, the battery may not be inserted properly. Insert the battery again.

•If the battery is user-replaceable, wipe both gold-coloured contacts and insert the battery again.

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Contents SM-G357FZ Table of Contents Messages & email Troubleshooting Read me first Instructional icons Getting started Package contentsDevice layout Buttons Installing the SIM or Usim card and battery Using the SIM or Usim card and batteryGetting started Removing the SIM or Usim card and battery Charging the battery Reducing the battery consumption Installing a memory card Using a memory card→ Erase everything →Settings →Storage →Unmount SD cardRemoving the memory card Formatting the memory cardTurning the device on and off Locking and unlocking the screen Using the touch screen BasicsTapping Tapping and holding DraggingDouble-tapping Spreading and pinching FlickingHome screen Home screen layoutHome screen options Apps screen Icon Meaning Indicator iconsNotifications panel Using the notifications panelUsing the quick setting buttons Closing an app Installing or uninstalling appsOpening apps Samsung Galaxy AppsManaging apps Installing appsUninstalling or disabling apps Play StoreEntering text Keyboard layoutEnabling apps Changing the keyboard layout Using additional keyboard functionsChanging the keyboard type Changing the input languageCopying and pasting Screen captureAbout My Files My FilesViewing files Ultra power saving mode Power saving featureBasics Mobile data Wi-FiAdding Wi-Fi networks Network connectivityUsing the mobile hotspot Tethering and Mobile hotspotAbout tethering and mobile hotspots Tick USB tethering Using USB tetheringUsing Bluetooth tethering Tick Bluetooth tetheringBrowsing webpages InternetManaging the webpage history Setting the homepagePersonalising Managing the Home and Apps screensManaging the Home screen Changing the sorting method Managing the Apps screenManaging folders Managing panelsMoving items Setting wallpaper and ringtonesSetting wallpaper Changing ringtonesPassword Changing the screen lock methodPattern Transferring data from your previous device Using backup accountsUsing Samsung Smart Switch Using Smart Switch with computersRemoving accounts Setting up accountsUsing Samsung Kies Adding accountsPhone Making callsMaking calls from call logs or contacts list Making an international call Making calls from the favourites listNumber prediction Speed dial numbersRejecting a call → Call →Set up call reject messages →Receiving calls Answering a callDuring a voice call Options during callsDuring a video call Creating contacts manually ContactsAdding contacts Moving contacts from other devicesManaging contacts Editing a contactManaging groups Tap →Add shortcut to home screen Importing and exporting contactsSearching for contacts Adding shortcuts for contacts to the Home screenMessages & email MessagesSending messages Sending scheduled messages Viewing incoming messagesManaging messages Setting up email accountsSending emails Accessing additional optionsReading emails Camera Basic shootingTaking photos or recording videos Launching Camera on the locked screen Reorganising camera shortcutsCamera etiquette Best photo Shooting modesAuto Beauty faceNight Camera settingsPanorama SportsCamera Viewing content on the device GalleryViewing photos or videos Changing the sorting method Editing photos Sharing or deleting videos MultimediaVideo Playing videosUseful apps and features PlannerStarting S Planner Creating events or tasks Sharing events or tasks CalculatorSyncing events and tasks with your accounts Deleting events or tasksDeleting alarms AlarmSetting alarms Stopping alarmsCreating clocks TimerWorld clock StopwatchAdding and managing categories MemoComposing memos Searching for memosListening to the FM radio RadioAdding stations to the favourites list Scanning radio stationsVoice Recorder Recording voice memosPlaying voice memos Chrome Google appsManaging voice memos Renaming voice memosGoogle+ Google SettingsGoogle Mail GooglePlay Newsstand Play GamesPlay Movies & TV Play MusicAbout Bluetooth BluetoothPairing with other Bluetooth devices Sending and receiving dataSending an image Connecting to other devices Wi-Fi DirectUnpairing Bluetooth devices About Wi-Fi DirectEnding the device connection About NFC Using the NFC featureSending data Making a purchase with the NFC featureAdding printer plug-ins Connecting to a printerPrinting content Mobile printingUpgrading with Samsung Kies Device & data managerUpgrading the device Upgrading over the airConnecting as a media device Transferring files between the device and a computerDevice MTP Connecting with Samsung Kies Tap Backup and reset and tick Back up my dataBacking up and restoring data Performing a data reset Setting Wi-Fi sleep policy SettingsAbout Settings Wi-FiTethering and Mobile hotspot BluetoothSetting Network notification Wi-Fi DirectData usage Flight modeMobile networks Default messaging appMore networks Lock screenSound DisplayWallpaper Notification panel Screen modeRingtones and keypad tones Additional settingsCall Answering/ending callsBattery StorageApplication manager Security LocationLanguage DefaultSet up SIM card lock Language and inputSamsung keyboard Google voice typingKeyboard swipe Pointer speed Text-to-speech optionsBackup and reset Add accountDate and time Accessibility PrintingAbout device About Accessibility AccessibilityActivating or deactivating TalkBack Using the Home button to open accessibility menusOn the Apps screen, tap Settings →Accessibility →TalkBack Voice feedback TalkBackControlling the screen with finger gestures Configuring settings for vertical gestures Configuring finger gesture settingsConfiguring settings for shortcut gestures Changing reading units by using the local contextual menu Changing reading units using two-part vertical gesturesChanging reading units Pausing TalkBack Using the quick navigation featureAdding and managing image labels Configure settings for TalkBack for your convenience Configuring settings for TalkBackReading passwords aloud Setting text-to-speech features Entering text using the keyboardEntering additional characters Editing text Reversing the display colours On the Apps screen, tap Settings →Accessibility →Font sizeChanging the font size Magnifying the screenTurning off all sounds Setting flash notificationCaption settings Adjusting the sound balanceSetting tap and hold delay options Mono audioInteraction control Using single tap mode Viewing accessibility servicesAnswering or ending calls Using other useful features Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright
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SM-G357FZWZSER, SM-G357FZWZVDS, SM2G357FZAZPAN, SM2G357FZWZXEH, SM-G357FZAZTEN specifications

The Samsung SM-G357 series of smartphones, including models SM-G357FZAZVDS, SM-G357FZWZNEE, SM-G357FZWZTEN, SM-G357FZAZHTS, and SM-G357FZAZNEE, is designed to cater to users seeking reliable performance combined with essential features. This range epitomizes Samsung’s commitment to delivering affordable yet capable devices that can handle everyday tasks efficiently.

At the heart of the SM-G357 series is an efficient quad-core processor that ensures smooth multitasking. With a clock speed optimized for regular use, users can seamlessly switch between applications, browse the web, and enjoy multimedia content without significant lag. Accompanying this processing power is an adequate RAM configuration that aids in enhancing overall device performance.

Display-wise, the SM-G357 models feature a vibrant TFT LCD screen. With a resolution that provides clear and sharp visuals, this display is well-suited for both multimedia consumption and daily use. The user interface is also designed to be intuitive, making navigation effortless for individuals of all tech-savviness levels.

In terms of camera capabilities, these smartphones come equipped with a primary camera that captures decent quality photographs, making it suitable for everyday shooting needs. Alongside the main camera, there is also a front-facing selfie camera, catering to the growing trend of social media sharing and video calls.

The SM-G357 series is built with a focus on connectivity, supporting essential options such as 3G and Wi-Fi. These features allow for reliable internet access and various connectivity options for sharing files and staying connected with friends and family. Bluetooth support is also integrated, enabling easy pairing with other devices, from headphones to smartwatches.

Battery life is another highlight of the SM-G357 range. With a robust battery capacity, users can expect extended usage periods, whether for talking, texting, or browsing. This aspect greatly enhances the overall user experience, as one of the common grievances with smartphones is the need for frequent charging.

Storage is typically sufficient for everyday use, with expandable options available via microSD cards. This flexibility allows users to keep their important files, photos, and apps handy without major constraints on internal storage.

In summary, the Samsung SM-G357 series strikes a balance between functionality and affordability, offering essential features, a reliable camera system, and a robust design. It is an ideal choice for budget-conscious consumers looking for a dependable smartphone to meet their daily needs without overspending.
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