Samsung SM-G110HZKAXEO Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-G110H Table of Contents Messages & email Troubleshooting Read me first Instructional icons Package contents Getting startedDevice layout Buttons Using the SIM or Usim card and battery Installing the SIM or Usim card and batteryInsert the battery Replace the back cover Removing the SIM or Usim card and battery Charging the battery Reducing the battery consumption Using a memory card Installing a memory card→Settings →Storage →Unmount SD card Removing the memory cardFormatting the memory card → Erase everythingTurning the device on and off Locking and unlocking the screen Basics Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Flicking Spreading and pinchingHome screen layout Home screenApps screen Home screen optionsIndicator icons Icon MeaningUsing the notifications panel Notifications panelUsing the quick setting buttons Installing or uninstalling apps Installing appsOpening apps Samsung Apps Galaxy AppsUninstalling or disabling apps Play StoreManaging apps Enabling appsEntering text Keyboard layoutChanging the input language Changing the keyboard layoutScreen capture Using additional keyboard functionsCopying and pasting About My Files My FilesViewing files Viewing help information Wi-Fi Network connectivityMobile data Tap ConnectAdding Wi-Fi networks Using Smart network switchTethering and Mobile hotspot About tethering and mobile hotspotsUsing USB tethering Using the mobile hotspotTick USB tethering Using Bluetooth tethering Tick Bluetooth tetheringManaging the Home and Apps screens PersonalisingManaging the Home screen Managing the Apps screen Managing foldersManaging panels Changing the sorting methodSetting wallpaper and ringtones Setting wallpaperChanging ringtones Moving itemsChanging the screen lock method PasswordPattern Using backup accounts Using Samsung Smart SwitchUsing Smart Switch Mobile Transferring data from your previous deviceSetting up accounts Using Samsung KiesUsing Smart Switch with computers Adding accountsPhone Making callsMaking calls from call logs or contacts list Making calls from the favourites listNumber prediction Tap KeypadReceiving calls Answering a callRejecting a call Missed callsOptions during calls During a voice callContacts Adding contactsMoving contacts from other devices Creating contacts manuallyEditing a contact Managing contactsManaging groups Importing and exporting contacts Searching for contactsSending a message or email to group members Adding shortcuts for contacts to the Home screenMessages Messages & emailSending messages Viewing incoming messages Sending scheduled messagesSetting up email accounts Managing messagesAccessing additional options Reading messages Basic shooting CameraTaking photos or recording videos Shooting modes AutoSound & shot NightCamera settings Gallery Viewing content on the deviceViewing photos or videos Page Planner Useful apps and featuresStarting S Planner Creating events or tasks Deleting events or tasks Syncing events and tasks with your accountsSharing events or tasks ChatON Clock AlarmWorld clock Calculator TimerStopwatch Memo Composing memosSearching for memos Adding and managing categoriesVoice Recorder Recording voice memosManaging voice memos Playing voice memosRenaming voice memos Dropbox DownloadsRadio GamesListening to the FM radio Scanning radio stations Adding stations to the favourites listGoogle apps ChromeGmail Google+Maps Play MusicPlay Movies & TV Play BooksGoogle Settings PhotosHangouts GoogleBluetooth About BluetoothSending and receiving data Pairing with other Bluetooth devicesSending an image Wi-Fi Direct Unpairing Bluetooth devicesAbout Wi-Fi Direct Connecting to other devicesEnding the device connection Connecting to a printer Printing contentMobile printing Adding printer plug-insDevice & data manager Upgrading the deviceUpgrading over the air Upgrading with Samsung KiesTransferring files between the device and a computer Connecting as a media deviceDevice MTP Connecting with Samsung Kies Using a Google accountTap Backup and reset and tick Back up my data Backing up and restoring dataUsing a Samsung account Performing a data reset→ Back up About Settings SettingsWi-Fi Bluetooth Setting Wi-Fi sleep policySetting Network notification Tap →Advanced →Keep Wi-Fi on during sleepFlight mode Default messaging appData usage More networksLock screen Mobile networksSound DisplayRingtones WallpaperCall Additional settingsAnswering/ending calls Battery StorageApplication manager Ringtones and keypad tonesLocation SecurityLanguage and input Set up SIM card lockLanguage Samsung keyboard DefaultKeyboard swipe Text-to-speech options Google voice typingPointer speed Add account Backup and resetDate and time Printing AccessibilityAbout device About Accessibility AccessibilitySetting the accessibility shortcut Voice feedback TalkBack On the Apps screen, tap Settings →Accessibility →TalkBackActivating or deactivating TalkBack Controlling the screen with finger gestures Configuring settings for vertical gestures Configuring finger gesture settingsConfiguring settings for shortcut gestures 101 Changing reading units using two-part vertical gestures Changing reading units by using the local contextual menuChanging reading units Using the quick navigation feature Pausing TalkBackAdding and managing image labels Configuring settings for TalkBack Configure settings for TalkBack for your convenienceReading passwords aloud Setting text-to-speech featuresEntering additional characters Entering text using the keyboardEditing text Entering text by voice On the Apps screen, tap Settings →Accessibility →Font size Changing the font sizeMagnifying the screen Turning off all soundsMono audio Setting tap and hold delay optionsInteraction control Auto rotate screen Screen timeoutAnswering or ending calls Using other useful features Troubleshooting Your device displays network or service error messagesTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright

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