Samsung SM2G850FZKEPAN Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents English /2015. Rev.1.0 Table of Contents Messages Basic shooting Shooting modes Camera settingsViewing photos or videos Gallery settings Adding contacts Managing contactsConnecting with other devices Read me first Instructional icons Getting started Package contentsDevice layout Buttons Installing the SIM or Usim card and battery Using the SIM or Usim card and batteryInsert the battery Replace the back cover Removing the SIM or Usim card and batteryCharging the battery Reducing the battery consumption Turning the device on and off Locking and unlocking the screen Basics Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Spreading and pinching FlickingHome screen Home screen layoutHome screen options Using My Magazine Apps screen Icon Meaning Indicator iconsUsing the notifications panel Notifications and quick setting panelsError occurred or caution required Battery power level Rearranging quick setting buttons Using the quick setting panel Closing an app Opening appsPlay Store Installing or uninstalling appsInstalling apps Samsung Galaxy AppsEnabling apps Uninstalling or disabling appsDownloading suggested apps Managing appsChanging the keyboard layout Entering textKeyboard layout Changing the input languageSwitch to handwriting mode Using additional keyboard functionsCopying and pasting Screen captureAbout My Files My FilesViewing files Save the battery power by limiting the device’s functions Power saving featurePower saving mode Ultra power saving modeViewing help information Tap Connect Wi-FiNetwork connectivity Mobile dataUsing Smart network switch Adding Wi-Fi networksDownload booster Tethering and Mobile hotspot Using the mobile hotspotAbout tethering and mobile hotspots Connect your device to the computer via the USB cable Using USB tetheringUsing Bluetooth tethering Tick Bluetooth tetheringBrowsing webpages InternetManaging the webpage history Setting the homepageManaging the quick access list →Add to Quick accessMotions and gestures Motions & usability featuresDirect call Mute/Pause Smart alertPlacing palm on screen Smart pause Turning device overPalm swipe to capture Launching Multi window Air viewMulti window About Multi windowMotions & usability features Creating a Multi window combination Switch locations between Multi window apps Using Multi window optionsRearranging apps on the Multi window tray Some apps may not support this feature Close the appToolbox Increasing touch screen sensitivity Use this feature to operate the screen while wearing glovesManaging the Home and Apps screens PersonalisingManaging the Home screen Changing the sorting method Managing the Apps screenManaging folders Managing panelsCreating folders Moving itemsChanging ringtones Setting wallpaper and ringtonesSetting wallpaper On the Apps screen, tap Settings →Sounds and notificationsFingerprint PasswordChanging the screen lock method PatternRead the on-screen information and tap OK Finger ScannerFor better fingerprint recognition Registering fingerprintsYou can delete or rename your registered fingerprints Password, and then tap ContinueManaging registered fingerprints Unlock the screenUnlocking the screen with fingerprints Changing the alternative passwordVerifying the Samsung account password Using fingerprints for purchases via PayPal→ Move to Private Private modeAbout private mode Hiding contentViewing hidden content Easy modeManaging shortcuts Using Smart Switch with computers Using backup accountsUsing Samsung Smart Switch Using Smart Switch MobileRemoving accounts Setting up accountsUsing Samsung Kies Adding accountsMaking calls PhoneTap Phone on the Apps screen Making calls from the favourites list Making calls from call logs or contacts listTap Keypad Number predictionSpeed dial numbers Making an international callMissed calls Receiving callsAnswering a call Rejecting a callDuring a voice call Options during callsDuring a video call Creating contacts manually ContactsAdding contacts Moving contacts from other devicesSharing a contact Managing contactsEditing a contact Deleting a contactMerging contacts with accounts Managing groupsImporting and exporting contacts Adding shortcuts for contacts to the Home screen Searching for contactsTap →Add shortcut to home screen Messages Messages & emailSending messages Adding contacts to the priority list Sending scheduled messagesViewing incoming messages Managing messages Setting up email accountsAccessing additional options Reading messages Basic shooting CameraTaking photos or recording videos Reorganising camera shortcuts Launching Camera on the locked screenCamera etiquette Selective focusPan focus Make the subject and its background stand out Tap Beauty face Tap Mode →Shot & moreShooting modes AutoPanorama When you are finished editing photos, tapVirtual tour Tap Mode →Virtual tourDual Camera Managing shooting modes Camera settingsDownloading shooting modes Without effect Camera Gallery Viewing content on the deviceViewing photos or videos Changing the sorting method Viewing content stored on other devicesAccessing additional options Accessing content on a nearby deviceTap →Settings Gallery settingsUse the following options Tap Photo studio When you are finished editing the image, tap Done →Studio Photo studioTap Collage studio Collage studioTap Shot & more Shot & moreTap Video clip studio Video clip studioEnter a filename, and then tap OK to save the video Video trimmerTrim video segments Tap Studio on the Apps screen Tap Video trimmerMusic MultimediaPlaying music Creating playlists Setting a song as ringtone or alarm tonePlaying music by mood Accessing music on a nearby devicePlaying music stored on other devices Tap Video on the Apps screen Select a video to play Using the pop-up video playerVideo Playing videosPlaying videos stored on other devices Accessing a video on a nearby deviceSharing or deleting videos Editing videosTap S Health on the Apps screen Health featuresHealth About S HealthSetting up a user profile Health main screen Tap to access various menus Using S Health menus→ Help Tap →Pedometer Walking mateOn the Pedometer main screen, tap Viewing your step count in a graphTap →Exercise Resetting the daily step recordsExercise mate Starting to exerciseEnter additional information and tap Save To finish exercising, tap Pause →STOPDevice saves the exercise information Tap and use the following functions Using the coaching feature while exercising in running mode116 SET Workout Goal →Training goal Set the exercise intensity and tap Next Viewing a log of burnt calories Recording food intake Viewing calorie intake in a graph Tap →MY Food Managing weightTap Update Entering information about frequently-eaten foodResetting weight record Entering data by using accessory devicesSelect an app Installing additional S Health appsViewing your recorded weight in a graph →Partner appsHealth settings 126 Activating emergency mode Security featuresEmergency mode About emergency modeAbout help message Deactivating emergency modeSetting help messages Help messageReceiving notifications Severe weather notifications Geo NewsSending help messages About severe weather notifications Geo NewsUsing the geo news widget Finder Useful apps and featuresSearching for content → Settings →Select search categoryStarting S Planner PlannerTap Save to save the event or task Creating events or tasksDeleting events or tasks Syncing events and tasks with your accountsSharing events or tasks About S Voice Setting the languageUsing S Voice VoiceClock AlarmWorld clock TimerStopwatch Searching for memos CalculatorMemo Composing memosPage Recording voice memos Voice RecorderSaving files with contextual tags Playing voice memos Using the bookmarks listManaging voice memos Open files in the favourites list View notifications DropboxRenaming voice memos Managing categoriesEditing subscriptions FlipboardCreating personalised magazines Magnifier TorchGoogle apps Drive Google SettingsPlay Newsstand Play GamesAbout Bluetooth BluetoothSending and receiving data Pairing with other Bluetooth devicesSending an image Connecting to other devices Wi-Fi DirectUnpairing Bluetooth devices About Wi-Fi DirectEnding the device connection On the Apps screen, tap Settings →Wi-FiOn the Apps screen, tap Gallery About NFC Using the NFC featureSending data Making a purchase with the NFC featureBeam Tap S Beam and tap the S Beam switch to activate itQuick Connect Before using this featureAbout Quick connect Re-searching for devices Sharing contentDisconnecting devices Joining Group PlayAbout Screen Mirroring Select a media category and select the content to accessScreen Mirroring Exploring computersStopping viewing the content Viewing content on a TVOn the Apps screen, tap Settings →Screen Mirroring Adding printer plug-ins Connecting to a printerPrinting content Mobile printingUpgrading over the air Device can be upgraded to the latest softwareDevice & data manager Upgrading the deviceTransferring files between the device and a computer Connecting as a media deviceDevice MTP Tap Backup and reset and tick Back up my data Connecting with Samsung KiesUsing a Google account Tap Settings on the Apps screenUsing a Samsung account Performing a data resetWi-Fi SettingsAbout Settings Quick settingsDownload booster Setting Wi-Fi sleep policySetting Network notification Tap →Advanced →Keep Wi-Fi on during sleepTethering and Mobile hotspot BluetoothFlight mode On the Settings screen, tap Tethering and Mobile hotspotLocation Default messaging appSelect the default app to use for messaging Data usageConnect and share Set up and connect to virtual private networks VPNsMobile networks Screen Mirroring Sound and displayNearby devices PrintingDisplay Screen modeFont Wallpaper LED indicatorLock screen Notification panel Multi windowPersonalisation Easy modeAccessibility Private modeFinger Scanner MotionMotions and gestures Cloud User and backupAir view AccountsLanguage and input Backup and resetDefault SystemSamsung keyboard Reset settings Reset Samsung keyboard settingsKeyboard swipe Pointer speed Google voice typingText-to-speech options Notification readoutDate and time Safety assistancePower saving BatterySecurity StorageAccount registration Add or view your Samsung account Help Set up SIM card lockAbout device Call Default applicationsApplications Application managerCall-related pop-ups Call accessoriesCall alerts Ringtones and keypad tones More settingsContacts Internet GalleryMessages Planner Voice About Accessibility AccessibilityVoice feedback TalkBack Using the Home button to open accessibility menusActivating or deactivating TalkBack Controlling the screen with finger gestures → TalkBack →SETTINGS, and then tick Explore by touchConfiguring settings for vertical gestures Configuring finger gesture settingsConfiguring settings for shortcut gestures Release your finger when you hear the reading unit you want Changing reading units by using the local contextual menuChanging reading units using two-part vertical gestures Release your finger when you hear Change granularityUsing the quick navigation feature Pausing TalkBackAdding and managing image labels Configure settings for TalkBack for your convenience Configuring settings for TalkBackSpeech volume Adjust the volume level for voice feedback Using the device with the screen turned off Reading passwords aloud Using the rapid key input featureSetting text-to-speech features To change the input language, tap Entering text using the keyboardEntering additional characters Editing textEntering text by voice To set an interval between alerts, tap Reminder interval Setting notification remindersChanging the font size Magnifying the screenReversing the display colours Colour adjustmentSamsung caption Setting flash notificationCaption settings Turning off all soundsAuto haptic Adjusting the sound balanceSome apps may not support this feature Mono audioAssistant menu Accessing assistive menusDisplaying the assistive shortcut icon Using enhanced assistive menus Using the cursorEditing the assistive menus Interaction control Setting tap and hold delay optionsSet the recognition time for tapping and holding the screen Answering and ending calls Using single tap modeChange the method of answering or ending calls Sharing accessibility settings files Managing accessibility settingsSaving accessibility settings in a file Importing an accessibility settings fileUsing other useful features Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Ensure that the charger is connected properly Your battery is low. Recharge or replace the batteryYour device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright
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SM-G850FHSECEL, SM-G850FHSEILO, SM-G850FHSENEE, SM2G850FZWETMH, SM-G850FZWETMH specifications

The Samsung SM-G850FZBESEB, also known as the Galaxy Alpha, is a testament to Samsung's commitment to innovation and premium design. Launched in 2014, this smartphone was among the first in the Galaxy series to feature a sleek metal frame that set a new standard for aesthetics in the industry. The Galaxy Alpha lineup includes several models such as the SM-G850FZKESEB, SM-G850FZDESEB, SM-G850FHSESEB, and SM-G850FZWESEB, each offering distinctive variations while maintaining core attributes.

One of the key features of the Galaxy Alpha series is its vibrant 4.7-inch Super AMOLED display. With a resolution of 1280x720 pixels, this screen delivers stunning visuals, deep blacks, and vivid colors that enhance the viewing experience, be it for media consumption or gaming. The device is compact and lightweight, making it comfortable for users to operate with one hand.

Under the hood, the Galaxy Alpha is powered by an Exynos 5430 octa-core processor, which ensures smooth multitasking and efficient performance. Combined with 2 GB of RAM, users can easily run multiple applications simultaneously without noticeable lag. The device is equipped with 32 GB of internal storage, offering ample space for apps, photos, and videos, although it lacks an expandable storage option via microSD.

Camera capabilities are a standout feature, with a 12-megapixel rear camera that captures sharp and vibrant images, even in low-light conditions. It supports HDR and features quick autofocus, making it a favorite among photography enthusiasts. The 2.1-megapixel front camera allows for decent selfies and video calls, catering to social media users.

The Galaxy Alpha series runs on Samsung's TouchWiz UI based on Android, providing a user-friendly interface with customization options. Other notable features include a fingerprint scanner integrated into the home button, a heart rate monitor, and support for various connectivity options, including LTE and Bluetooth 4.0.

Battery life, powered by a 1860 mAh non-removable battery, offers decent performance for a full day of moderate usage. The addition of ultra-saving mode ensures that users can maximize battery longevity when needed.

In conclusion, the Samsung SM-G850 series, with models such as the SM-G850FZBESEB, SM-G850FZKESEB, SM-G850FZDESEB, SM-G850FHSESEB, and SM-G850FZWESEB, encapsulates a blend of premium design, powerful performance, and high-quality camera technology, making them a noteworthy choice in the smartphone market when they were released.
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