Samsung SM-N915FZWYXEO Troubleshooting, Your device displays network or service error messages

Page 190

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents English EU /2015. Rev.1.1 Table of Contents Messages Emergency mode Send help messagesPhone Contacts Camera GalleryAbout Accessibility Device & data managerRead me first Instructional icons Package contents Getting startedDevice layout Keys Pen nib PenName Functions TweezersReplacing the S Pen nib Removing the S PenOptions Getting started Using the SIM or Usim card and battery Installing the SIM or Usim card and batteryGetting started Removing the SIM or Usim card and battery Replace the back coverCharging the battery Using the battery chargerReducing the battery consumption About Fast charging Fast chargingIncreasing the charging speed Using a memory card Installing a memory cardRemoving the memory card On the Home screen, tap →Settings →Storage →Unmount SD cardFormatting the memory card Turning the device on and off Locking and unlocking the screenBasics Using the touchscreenTapping Dragging Tapping and holdingDouble-tapping Swiping Spreading and pinchingHome screen layout Home screenHome screen options Flipboard BriefingEdge screen Using the Edge screenAn introduction Using the Quick tools Using the Edge screen from the locked screen Activating the Edge screen onlyLaunching apps Adding or deleting apps on the apps panel Deleting folders Checking notificationsAdding folders Tap DoneAnswering or rejecting calls Viewing messagesUsing the night clock Adding panels to the Edge screen Managing the Edge screenTap Manage panels Swipe to the left and tap Downloading panelsSelect and download panels Tap Manage panels → →Reorder Rearranging panelsCreating your own panels Tap Express meBasics All apps screen Indicator icons Icon MeaningNotification and quick settings panels Using the notification panelUsing the quick settings panel Rearranging quick setting buttonsSamsung Galaxy Apps Installing or uninstalling appsOpening apps Play StoreEnabling apps Uninstalling or disabling appsManaging apps Hiding appsChanging the input language Entering textKeyboard layout Changing the keyboard layoutUsing additional keyboard functions Switch to handwriting modeCopying and pasting Using the dictionaryScreen capture Tap and hold over a word that you want to look upTap Dictionary Using My FilesMy Files Detailed view, tap to view more optionsUltra power saving mode Power saving featurePower saving mode Save the battery power by limiting the device’s functionsDisable Viewing help informationPen features Air commandAction memo Adding Action memo widgets on the Home screen Viewing memosEditing a memo as S Note file Drag the S Pen across the content you want to collect Command panel and tap Smart selectSmart select Collecting multiple items Command panel and tap Image clipImage clip Draw around an area to select it with the S PenCapture screenshots to write or draw on them Command panel and tap Screen writeScreen write Write a memo on the screenshotStarting S Note Using the S Note widget Creating notesChanging the pen settings Using the line eraserMagnified handwriting mode Editing handwritten notesSketch recording Using auto modeCreating Photo notes You can record your actions while composing a noteUsing manual mode Edit the noteCreating notes with voice memos Editing Photo notesScrapbook Using the S PenViewing scrapbooks Air view Using Air ButtonPreviewing information Direct pen input Pen SelectWriting in text fields Writing in apps When you are finished, tapWrite with the S Pen Motions and gestures Motions & usability featuresDirect call Mute/Pause Smart alertPlacing palm on screen Palm swipe to capture Turn the device over to mute incoming calls or alarmsTurning device over Multi window Split screen Multi windowUsing Multi window options Launching Multi window from the list of recent appsSharing content between app windows Switch locations between Multi window appsAdjusting the window size Pop-up Multi windowLaunching pop-up windows from the split screen Multi window Moving or closing pop-up windowsLaunching pop-up windows from the Multi window tray One-handed operation Reducing the screen sizeOne-handed input Increasing touchscreen sensitivitySide key panel Managing the Home and All apps screens PersonalisingManaging the Home screen Changing the sorting method Managing the All apps screenManaging panels Moving itemsSetting a Dynamic lock screen Setting wallpaper and ringtonesSetting wallpaper Tap SET AS Wallpaper or SaveChanging ringtones Changing the screen lock methodChange ringtones for incoming calls and notifications Pattern PasswordMy Places FingerprintSetting place information Adding a My Places widgetSetting additional place information Finger Scanner →Custom settingsFor better fingerprint recognition Registering fingerprints Read the on-screen information and tap OKPersonalising Deregistering fingerprints Changing the backup passwordVerifying the Samsung account password Tap →Select Tick fingerprints to deregister and tapUsing fingerprints for purchases via PayPal Using fingerprints to sign in to accountsTick Sign in using your fingerprints and tap Remember Setting up private mode Private modeHiding content Unhiding content Easy modeViewing hidden content Switching to easy modeReturning to standard mode Using backup accountsUsing Samsung Smart Switch Using Smart Switch MobileUsing Smart Switch with computers Setting up accountsUsing Samsung Kies Adding accountsRemoving accounts Registering Samsung accountsTap Samsung account Tap Sign Making calls Phone & contactsPhone Make or answer voice and video callsMaking an international call Making calls from call logs or contacts listMaking calls from the favourites list Tap KeypadAnswering a call Settings →Call →Call rejection →Rejection messages →Receiving calls Rejecting a callDuring a voice call Options during callsDuring a video call Moving contacts from other devices ContactsAdding contacts Creating contacts manuallySearching for contacts Messages Messages & emailSending messages Setting up email accounts Viewing messagesSending emails Reading emailsBasic shooting Camera & galleryCamera Camera etiquetteTaking photos or recording videos Launching Camera on the locked screenSelfie Automatically taking self-portraitsTap Mode →Wide selfie Wide selfieShooting modes HDR Rich toneAuto Selective focus Rear-cam selfiePan focus Make the subject and its background stand out Panorama Manage modesCamera settings Downloading modes112 Viewing images or videos GalleryView and manage photos and videos stored in the device Accessing content stored in Samsung Link devices Viewing content stored in other devicesAccessing content stored in nearby devices Deleting an image or a video Deleting images or videosDeleting multiple images and videos Emergency mode Safety assistanceActivating emergency mode Send help messages Deactivating emergency modeSetting help messages Adding primary contactsStarting car mode Car modeUseful apps Tap More →Settings →My cars →ADD Using car mode menusRegistering more vehicles Setting search categories Using the navigation featureSearching for content Search for a wide variety of content with a keywordManaging the search history PlannerCreating events or tasks Syncing events and tasks with your accounts Tap Save to save the event or taskStarting S Health HealthHealth main screen Additional information Voice Setting the languageUsing S Voice Starting S VoiceUsing wake-up commands on the locked screen Waking up S Voice in standby modeChanging the wake-up command Tap →Settings →Voice wake-up →Set wake-up commandPlaying music MusicTap Music on the All apps screen Select a song to play Accessing music stored in nearby devices Accessing music stored in Samsung Link devicesPlaying music stored in other devices Playing videos VideoTap Video on the All apps screen Select a video to play Accessing videos stored in nearby devices Accessing videos stored in Samsung Link devicesPlaying videos stored in other devices Internet Browsing webpagesTap Voice Recorder on the All apps screen Voice RecorderRecording voice memos Tap to finish recordingChanging the recording mode Playing selected voice memosStopping alarms AlarmSetting alarms Deleting alarmsStopwatch TimerWorld clock Creating clocksDropbox Using the calculatorCalculator Perform simple or complex calculationsFlipboard Smart RemoteStarting Smart Remote Using the device as a remote controlTap Smart Remote on the All apps screen Tap Start Select a channel source Watching TV using the deviceSetting programme reminders Tap Just for YOU, TV SHOWS, MOVIES, or SportsDeleting notes EvernoteComposing notes On the notes list, tap and hold a note, and then tap DeleteViewing artwork Google appsPosting your artwork ChromePlay Music Google+Maps Play Movies & TVHangouts Google SettingsPhotos GoogleConnecting to other devices Quick ConnectDeactivating the Quick connect feature Sharing contentRe-searching for devices Bluetooth Pairing with other Bluetooth devicesSending an image Unpairing Bluetooth devicesSending and receiving data Receiving an imageWi-Fi Direct Tap →Wi-Fi DirectOn the All apps screen, tap Settings →Wi-Fi Using the NFC featureEnding the device connection Making a purchase with the NFC feature Switch to activate itAndroid Beam Send data via Bluetooth Sending dataScreen Mirroring Viewing content on a TV Ending the Screen Mirroring connectionMirrorLink Connecting your device to a vehicle via MirrorLinkEnding the MirrorLink connection Mobile printing Printing contentAdding printer plug-ins Updating over the air Device & data managerUpdating the device Updating with Samsung KiesTransferring files between the device and a computer Connecting as a media deviceConnecting with Samsung Kies Device MTPUsing a Samsung account Performing a data resetUsing a Google account Tap Backup and reset and tick Back up my dataQuick settings SettingsConfiguring settings An introductionConnections Wi-FiAdding Wi-Fi networks Tap ConnectUsing Smart network switch BluetoothTethering and Mobile hotspot Using the mobile hotspot Flight modeData usage Location NFC and sharingMore networks DeviceSounds and notifications Display and wallpaper Multi window Lock screenNotification panel Pen Motions and gestures Edge screenPersonalisation Backup and resetEasy mode AccountsPrivate mode AccessibilityFinger Scanner Language and input SystemDate and time Safety assistance AccessoriesPower saving StorageSecurity Applications Tap the TalkBack switch to activate it AccessibilityAbout Accessibility Voice feedback TalkBackControlling the screen with finger gestures Deactivating TalkBackConfiguring settings for vertical gestures Configuring finger gesture settingsConfiguring settings for shortcut gestures Configure settings for TalkBack for your convenience Pausing TalkBackConfiguring settings for TalkBack Adding and managing image labelsUsing the device with the screen turned off Entering text using the keyboard Reading passwords aloudSetting text-to-speech features Speech rate Select a speed for the text-to-speech featureMagnifying the screen VisionChanging the font size Entering additional charactersHover zoom Setting notification remindersColour adjustment Reversing the display coloursAdjusting the sound balance Setting flash notificationCaption settings HearingBaby crying detector Mono audioSound detectors Doorbell detectorAuto haptic Changing the alert settingsDexterity and interaction Assistant menuUsing the cursor Accessing assistive menusUsing enhanced assistive menus Interaction control Turning on the screen with the air gesture featureSetting tap and hold delay options Set the recognition time for tapping and holding the screenManaging accessibility settings Using single tap modeAnswering or ending calls Troubleshooting Your device displays network or service error messagesTouchscreen responds slowly or improperly Your battery is low. Recharge or replace the battery Ensure that the charger is connected properlyYour device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright Trademarks
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SM-N915FZKYXEH, SM-N915FZKYETL, SM-N915FZKYXEF, SM-N915FZWYEUR, SM-N915FZKYXEO specifications

The Samsung SM-N915FZKYSEB and SM-N915FZWYSEB are variations of the Galaxy Note 4 series, which debuted in 2014. Positioned as flagship devices, both models brought several impressive features and technologies that set them apart in a competitive market.

One of the standout characteristics of these devices is their expansive 5.7-inch Quad HD Super AMOLED display. With a resolution of 2560 x 1440 pixels, the screen offers vibrant colors, deep blacks, and sharp images, providing an exceptional viewing experience for multimedia consumption and productivity tasks. The display is also equipped with Corning Gorilla Glass 3 for added durability and protection against scratches.

Under the hood, the SM-N915F series is powered by the Exynos 5433 processor, which delivers excellent performance for multitasking and demanding applications. The inclusion of 3GB RAM ensures smooth operation, allowing users to run multiple applications simultaneously without lag. Additionally, the devices come with either 32GB or 64GB of internal storage, which can be expanded via a microSD card slot, catering to users who require additional space for apps, photos, and videos.

The camera system is another notable feature of the Galaxy Note 4 models. Equipped with a 16-megapixel rear camera with optical image stabilization (OIS), users can capture stunning photos and videos in various lighting conditions. The front-facing 3.7-megapixel camera is perfect for selfies and video calls, enhancing the overall photography experience.

Samsung's signature S Pen stylus enhances the functionality of the Note series. The S Pen offers precise input for note-taking, drawing, and navigating the device. Features like Air Command, Smart Select, and Screen Write provide users with a versatile and intuitive way to interact with their device.

In terms of connectivity, both models support 4G LTE, Wi-Fi, Bluetooth, and NFC, enabling seamless data transfer and connectivity options. The inclusion of a removable 3220 mAh battery ensures that users can easily swap out batteries for extended usage without being tethered to a charger.

In summary, the Samsung SM-N915FZKYSEB and SM-N915FZWYSEB are exemplary devices that combine cutting-edge technology with user-oriented features. From their dazzling displays and powerful performance to the innovative S Pen and robust camera capabilities, these models continue to be a solid choice for those seeking a premium smartphone experience.
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