Samsung SM2J100HZWAPAN Troubleshooting, Your device displays network or service error messages

Page 92

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

92

Page 91 Page 93
Image 92
Page 91 Page 93
Contents SM-J100FN Table of Contents Messages & email Read me first Instructional icons Package contents Getting startedDevice layout Buttons Using the SIM or Usim card and battery Installing the SIM or Usim card and batteryGetting started Insert the battery Replace the back cover Removing the SIM or Usim card and battery Using dual SIM or Usim cards dual SIM models Charging the batterySwitching between cards Activating SIM or Usim cardsGetting started Reducing the battery consumption Using a memory card Installing a memory card→Settings →Storage →Unmount SD card Removing the memory cardFormatting the memory card → Erase everythingTurning the device on and off Locking and unlocking the screenTapping Using the touch screenBasics Double-tapping Tapping and holdingDragging Flicking Spreading and pinchingHome screen layout Home screenHome screen options Apps screen Indicator icons Icon MeaningUsing the notifications panel Notifications panelRearranging quick setting buttons Using the quick setting buttonsInstalling or uninstalling apps Opening appsSamsung Galaxy Apps Closing an appInstalling apps Uninstalling or disabling appsPlay Store Managing appsEntering text Keyboard layoutEnabling apps Changing the input languageChanging the keyboard layout Using additional keyboard functionsCopying and pasting Screen capture My FilesPower saving feature Viewing help informationWi-Fi Network connectivityMobile data Tap ConnectAbout tethering and mobile hotspots Using the mobile hotspotTethering and Mobile hotspot Using USB tethering Using Bluetooth tetheringTick Bluetooth tethering Tick USB tetheringManaging the Home screen PersonalisingManaging the Home and Apps screens Managing the Apps screen Managing panelsChanging the sorting method Hiding appsChanging ringtones Setting wallpaper and ringtonesSetting wallpaper Pattern PasswordChanging the screen lock method Setting up accounts Transferring data from your previous devicePhone Making callsTap Keypad Making calls from call logs or contacts listMaking an international call Receiving calls Options during callsDuring a video call Contacts Adding contactsMoving contacts from other devices Creating contacts manuallyTap →Add shortcut to home screen Searching for contactsAdding shortcuts for contacts to the Home screen Messages & email MessagesSending messages Dual SIM modelsViewing incoming messages Single SIM modelsSetting up email accounts Sending emailsReading emails Taking photos or recording videos CameraBasic shooting Shooting modes AutoBeauty face Launching Camera on the locked screenPanorama SelfieBest photo Continuous shotSports Camera settingsNight Camera Viewing content on the device GalleryCreating events or tasks Useful apps and featuresPlanner Internet Syncing events and tasks with your accountsVideo Playing videosAlarm Setting alarmsStopping alarms Deleting alarmsTimer World clockStopwatch Creating clocksCalculator MemoComposing memos Searching for memosPlaying voice memos Voice RecorderRecording voice memos Radio Listening to the FM radioGoogle apps Scanning radio stationsGoogle Settings Play Movies & TVPlay Books Play NewsstandPairing with other Bluetooth devices BluetoothAbout Bluetooth Receiving an image Sending and receiving dataSending an image Wi-Fi Direct Unpairing Bluetooth devicesAbout Wi-Fi Direct Connecting to other devicesEnding the device connection About NFC NFC NFC-enabled modelsUsing the NFC feature Making a purchase with the NFC feature Sending dataConnecting to a printer Printing contentMobile printing Adding printer plug-insDevice & data manager Upgrading the deviceUpgrading over the air Upgrading with Samsung KiesConnecting as a media device Connecting with Samsung KiesTransferring files between the device and a computer Device MTPPerforming a data reset Using a Google accountTap Backup and reset and tick Back up my data Backing up and restoring dataSettings About SettingsWi-Fi Setting Wi-Fi sleep policyBluetooth Flight modeTethering and Mobile hotspot Data usageSIM card manager dual SIM models LocationNFC NFC-enabled models Default messaging appPrinting More networksWallpaper SoundDisplay Call rejection Lock screenCall Additional settings Answering/ending callsCall-related pop-ups Ringtones and keypad tonesAccounts Backup and resetApplication manager Accessibility Default Language and inputLanguage Samsung keyboardGoogle voice typing Keyboard swipeAccessories Date and timeText-to-speech options Pointer speedUltra power saving mode BatteryStorage SecuritySet up SIM card lock About deviceTroubleshooting Your device displays network or service error messagesTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright
Related manuals
Manual 729 pages 6.9 Kb Manual 98 pages 24.19 Kb Manual 96 pages 33.66 Kb Manual 98 pages 38.98 Kb Manual 98 pages 23.7 Kb Manual 97 pages 9.61 Kb Manual 98 pages 37.8 Kb Manual 98 pages 6.45 Kb Manual 98 pages 44.89 Kb Manual 98 pages 59.41 Kb Manual 98 pages 42.9 Kb Manual 98 pages 8.24 Kb Manual 98 pages 20.81 Kb Manual 98 pages 30.13 Kb Manual 98 pages 15.3 Kb Manual 98 pages 8.46 Kb Manual 98 pages 10.24 Kb Manual 98 pages 18.13 Kb Manual 98 pages 45.13 Kb Manual 98 pages 47.84 Kb Manual 98 pages 34.1 Kb

SM-J100HZBDSER, SM-J100FZBNILO, SM-J100FZWNPTR, SM2J100HZWAPAN, SM-J100HZBDORX specifications

The Samsung SM-J100HZWASEE and SM-J100HZBDSEE are part of the Galaxy J series, which is designed to deliver economical smartphones without compromising core smartphone functionalities. Launched in the mid-2014, these models cater to users looking for reliable performance in a compact design.

At first glance, the SM-J100 series showcases a sleek and modern aesthetic. The design features a plastic body with rounded edges for a comfortable grip. Measuring 130.2 x 67.6 x 8.3 mm and weighing just 123 grams, these devices are lightweight and easy to handle.

One of the standout features of the Samsung SM-J100H and SM-J100HZBDSEE is their display. Both models come with a 4.3-inch TFT touchscreen, offering a resolution of 800 x 480 pixels. This results in a satisfactory pixel density, allowing users to enjoy vibrant colors and decent viewing angles while using applications or browsing the web.

Under the hood, the SM-J100 devices are powered by a 1.3 GHz Quad-Core processor, capable of handling daily tasks with reasonable speed. They come with 1GB of RAM and 4GB of internal storage, which can be further expanded up to 64GB via a microSD card. This level of customization in storage makes the SM-J100 series appealing to users who store a variety of media on their devices.

In terms of camera capabilities, the SM-J100H features a 5-megapixel rear camera with autofocus and LED flash, while a 2-megapixel front camera caters to selfie enthusiasts and video calls. The camera performance is adequate for casual photography, allowing users to capture everyday moments with acceptable clarity.

Battery life is another strong point, as both models are equipped with a 1,500 mAh removable battery, ensuring sufficient power for day-to-day tasks. In addition, the devices support dual SIM functionality, allowing for flexible usage with multiple networks.

The software experience is enhanced by Samsung's TouchWiz UI layered over Android 4.4.2 KitKat. This interface provides a user-friendly experience with customizable options, although it may not support the latest applications due to its older Android version.

Connectivity options include 3G, Wi-Fi, Bluetooth, and GPS, ensuring that users stay connected and navigate efficiently. Overall, the Samsung SM-J100HZWASEE and SM-J100HZBDSEE are solid entry-level smartphones that balance functionality, design, and affordability, making them suitable for budget-conscious consumers seeking dependable mobile devices.
Top Page Image Contents