Samsung HT-TX500R/XEE, HT-TX500T/ADL, HT-TX500R/XEF, HT-TX500R/XET, HT-TX500R/XEO Troubleshooting

Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom		Check/Remedy
I cannot eject the disc.	•	Is the power cord plugged securely into the outlet?
	•	Turn off the power and then turn it back on.
	•	Check the region number of the DVD.
Playback does not start.	•	DVD discs purchased from abroad may not be playable.
		CD-ROMs and DVD-ROMs cannot be played on this DVD
		player.
	• Make sure that the rating level is correct.
Playback does not start	•	Are you using a deformed disc or a disc with scratches on
immediately when the	•	the surface?
Play/Pause button is pressed.		Wipe the disc clean.
	•	No sound is heard during fast playback, slow playback, and step
Sound is not produced.	•	motion playback.
		Are the speakers connected properly? Is the speaker setup
	•	correctly customized?
		Is the disc severely damaged?
	•	When listening to a CD or radio, sound is output to the front
		speakers (L/R) only. Select "PRO LOGIC II" by pressing	PL II
Sound can be heard only from a	•	(Dolby Pro Logic II) on the remote control to use all six speakers.
		Make sure that the DVD disc is 5.1-CH compatible.
few speakers and not all six.	•	If you set C, SL, and SR to NONE in the speaker mode in the
		audio setup of the setup screen, no sound is heard from the
		center speaker and the front left and right speakers. Set C, SL,
		and SR to SMALL.
	•	Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital
Dolby Digital 5.1 CH Surround		5.1 CH Surround Sound is produced only if the disc is recorded
		with 5.1 channel sound.
Sound is not produced.	•
		Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
		the information display?
	•	Is the remote control being operated within its operation range of
The remote control does not	•	angle and distance?
		Are the batteries exhausted?
work.	•	Have you selected the mode(TV/DVD) functions of the remote
		control (TV or DVD) correctly?

GB

Symptom			Check/Remedy
• Disc is rotating but no	•	Is the TV power on?
picture is produced.	•	Are the video cables connected properly?
• Picture quality is poor and	•	Is the disc dirty or damaged?
picture is shaking.	•	A poorly manufactured disc may not be playable.
Audio language and subtitles	•	Audio language and subtitles will not work if the disc does not
do not work.		contain them.
Menu screen does not appear	•
even when the menu function is		Are you using a disc that does not contain menus?
selected.
	•	You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
Aspect ratio cannot be changed.		mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
		ratio only. Refer to the DVD disc jacket and then select the
		appropriate function.
• The main unit is not working.	•	Turn off the power and hold the STOP (			) button on the main unit
(Example: The power goes out
		for longer than 5 seconds.
or strange noise is heard.)
• The DVD player is not working	Using the RESET function will erase all stored settings.
normally.	Do not use this unless necessary.
	•	While <No Disc> message appears on the display of main unit, hold
The password for rating level		the main unit'sSTOP (		) button for longer than 5 seconds.
		<INITIAL> appears on the display and all settings will return to the
has been forgotten.	•	default values.
		Press the POWER button.				MISCELLANEOUS
		antenna in an area with good reception.
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
	•	Is the antenna connected properly?
Can't receive radio broadcast.	•	If the antenna's input signal is weak, install an external FM
While listening to TV audio	•	If the eject button is pressed while listening to TV audio using
through the main unit,		the D.IN, AUX functions, the DVD functions are turned on and this
no sound is heard.		stops the TV audio.

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