Samsung HT-C7200/XEN, HT-C7200/EDC, HT-C7200/XEF, HT-C7200/XEE Other information, Troubleshooting

Page 60

Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

 

• Keep the iPod S/W version up to date.

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

Play/Pause button is pressed.

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 3.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

selected.

 

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Contents 1CH Blu-ray Home Cinema System Safety Information Safety WarningsEnglish Precautions Holding discs Disc StorageHandling and Storing Discs LicenceContents Network Services Other Information Getting Started Icons that will be used in manualDiscs that cannot be played HD DVD DiscDVD-RAM Blu-ray DiscRegion code Disc TypesDisc Format Supported File Formats USB Host SpecificationVideo File Support Music File SupportAccessories Non-complianceOperational Limitations Supported file FormatsFront Panel DescriptionRear Panel Turn the product on and off TV Brand Code List Setting the Remote ControlIf the TV turns off, the setting is complete  The remote control will work with Samsung TVs by defaultConnecting the Speakers ConnectionsSpeaker Components Removing/Installing the speaker on the stand How to install the speakerFront Speaker R SubwooferHdmi OUT Connecting to a TV with an Hdmi Cable Best Quality Connecting External Devices/your TV via HdmiHdmi Hdmi OUT Hdmi Auto Detection Function Connecting the Video Out to your TV Method 1 Component Video Better QualityMethod 2 Composite Video Good Quality Optical Connecting an External Digital Component AUX Connecting an External Analogue ComponentConnecting Audio from External Components Optical Cable Red Not supplied Set-Top BoxConnecting to the Network ServiceBroadband modem With integrated router Router Broadband modemBroadband service Wireless IP sharer Connecting the FM AntennaNetworking with PC for AllShare function See pages 58~59Setup Before Starting Initial SettingsSetting the Menu Resolution BD Wise Samsung Products onlyDisplay Pan-ScanResolution according to the output mode SetupBlu-ray Disc playback Output Hdmi / connected DVD playback Output Hdmi / connectedProgressive Mode Still ModeHdmi Format Movie Frame 24 FsSpeaker Setting AudioLevel DistanceEQ Optimizer Hdmi AudioDigital Output Digital Output Selection BitstreamOptical PCM 2chInitial Settings Internet@TV Screen Size Dynamic Range ControlAV Sync Anynet+HDMI-CECClock DivXR RegistrationDivXR Deactivation Set time-related functionsNetwork Settings Network SetupWired Network Wireless Network Setting Up the Wireless Network Connection PBC WPSWhen done, press the Yellowc button Enter buttonBD-LIVE Internet Connection Network StatusNetwork Test LanguageChange Password Power On/Off SoundParental Rating BackgroundSoftware Upgrade Contact SamsungSupport Using the Disc Menu Basic FunctionsPlayback Disc StructureUsing the Title Menu Using the Popup MenuSearching for a Desired Scene Playing the Title ListSlow Motion Play Step Motion PlayRepeat the Title or Chapter Repeat the SectionUsing the Tools button Moving to a Desired Scene DirectlySelecting the Audio Language Selecting the Subtitle LanguageSelecting the Picture Setting Setting the BonusviewChanging the Camera Angle Caption FunctionButtons on the Remote Control used for Music Playback Listening to MusicPause button Pauses playback Playing an Audio CD CD-DA/MP3 Repeat an Audio CD CD-DA/MP3Playlist Audio CD CD-DA/MP3 Screen ElementsSound Mode Power Bass DSP Mode OFFSound Virtual Sound Sound on Sound OFFUsing the Tools button Playing a Jpeg DiscPlaying back a Picture Playing back a USB Storage Setting Mono/Stereo Presetting StationsUsing buttons on the Remote Control Listening to RadioUsing an iPod Listening to MusicWatching a Movie IPod models that can be used with This productNetwork Services Using Internet@TVGetting Started with Internet@TV Using the Keypad Press the Enter button Map and address appear on the screenSettings Account LoginSystem Setup Enter the user account and password Service Manager Internet@TV Services Available Samsung AppS PropertiesSoftware Upgrade Notification BD-LIVEApplication Program at a Glance  During video playback, play time will not displayMenu Bar Troubleshooting Other informationUsing the Reset function will erase all stored settings To the default valuesThen press the Power button Feature is not available at the momentBD-LIVE service An error occurs BD-LIVE servicePC Share Manager, but Cannot see the files DisplayedSpecifications HdmiSamsung Correct disposal of batteries in this product
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