Samsung HT-D720/EN, HT-D720/ZF, HT-D720/XE manual Other Information, Troubleshooting

Symptom

Check/Remedy

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

Playback does not start.

• Check the region number of the DVD.

DVD discs purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this product.

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

Play/Pause button is pressed.

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion

playback.

• Are the speakers connected properly?

• Is the disc severely damaged?

Sound can be heard only from a

• On certain DVD discs, sound is output from the front speakers only.

few speakers and not all 3.

• Check if the speakers are connected properly.

• Adjust the volume.

• When listening to a CD, radio or TV, sound is output to the front speakers only.

The remote control does not work.

• Is the remote control being operated within its operation range of angle and

distance?

• Are the batteries drained?

• Have you selected the mode (DVD RECEIVER/TV) functions of the remote control

(DVD RECEIVER/TV) correctly?

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

• A poorly manufactured disc may not be playable.

picture is shaking.

Audio language and subtitles do not work.

• Audio language and subtitles will not work if the disc does not contain them.

The Disc/Title menu screen does not

• Are you using a disc that does not contain menus?

appear even when the Disc/Title

function is selected.

Aspect ratio cannot be changed.

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3

PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD

disc jacket and then select the appropriate function.