Samsung BD-J6300/ZF, BD-J6300/ZG, BD-J6300/EN, BD-J6300/XN manual Troubleshooting, Problem Solution

Page 49

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m from the

 

product.

 

• Remove the batteries and hold down one or more buttons for several

 

minutes to drain the microprocessor inside the remote control to reset it.

 

Reinstall the batteries and try to operate the remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is out of

 

range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio on your Blu-ray Disc/DVD Disc is fixed and cannot be

 

changed.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the @ button (on top panel) for more than 5 seconds with no disc

 

inside. The initialization message appears on the screen, and the player

 

turns off automatically. When you turn your product on again, all the

 

settings will be reset.

 

• When the factory default settings are restored, all stored user BD data will

 

be deleted.

07 Appendix

49 English

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Contents Blu-ray Disc Player Risk of Electric SHOCK. do not Open Safety InformationSafety Information English Important Note Class 1 Laser productImportant Health and Safety Information for 3D Pictures Using the 3D functionThis player does not convert 2D content into 3D Contents Additional Information BD-LIVEGetting Started AccessoriesFront Panel Tray Display Remote Control SensorRear Panel OUT LAN DigitalTour of the Remote Control Remote ControlInstalling batteries Check if the batteries are drainedConnections Connecting to a TVAV Receiver Method Connecting to an Audio SystemWired Network Connecting to a Network RouterWireless Network Initial Settings Procedure SettingsHome Screen Buttons on the Remote Control Used for the Settings Menu Accessing the Settings ScreenSelected item or confirm a setting Detailed Function InformationBD Wise is Samsungs latest inter-connectivity feature Settings Menu FunctionsPicture Sound Lets you improve picture quality when viewing DVDsNetwork Lets you check the current network and Internet statusSmart Hub Lets you re-run the Initial Settings procedureSystem Device Manager Wireless USB keyboard connected to the productWired Network Configuring Your Network ConnectionAgent accesses your player SupportWPS PIN Wireless NetworkFollow the directions in Wireless Automatic through Step ĞĞ Wireless ManualĞĞ Wpspbc ĞĞ WPS PIN Wi-Fi DirectUpgrading Software Update nowUpdate by USB Auto UpdateMedia Play Playing Media Content Saved on a USB DevicePlaying Commercial Discs Disc Storage & ManagementPlaying a Disc with User Recorded Content Playing Media Content Saved in a Computer/Mobile DeviceAllowing a Connection with a Mobile Device Media Play Using the Settings Menu During Playback Buttons on the Remote Control used for Video PlaybackControlling Video Playback Disc MenuSettings Options Repeat mode Content formatChapter of your choice PointUsing the Sort by Menu Using the Sort by & Options MenusUsing the Options Menu BonusviewUsing the Options Menu During Playback Buttons on the Remote Control used for Music PlaybackControlling Music Playback Repeating Tracks on an Audio CD Using the Sort by & Options Menus on a File ScreenShuffling Tracks on an Audio CD Creating a Playlist from an Audio CDRepeat to select and check additional tracks RippingClear All \\ Use Select All to select all tracks and press Playing Photo Contents Send files Using the Send FunctionCopying Videos, Music or Photos Creating a Samsung Account Network ServicesScreen appears Privacy Policy screen appearsUsing Samsung Apps Before Using Samsung AppsSamsung Apps Screen at a Glance Recommended AppsDownloading an App Starting an ApplicationOptions Menu Move DeleteScreen Mirroring Update AppsView Details Change ViewLink Browsing and Pointer Browsing Using the Web BrowserControl Panel at a Glance Options on the Keyboard Pop-Up Using the Keyboard Pop-upUsing the Setting Menu On and off Web Browser Security Mode SettingsBlocked From runningAdditional Information AppendixHdmi Read/write speed Settings Middle of playbackDisc Menu. Press the Disc Menu button Available on all Blu-ray Discs/DVDsResolution according to the contents type Digital Output Selection Bitstream SetupRe-encoded DiscProblem Solution TroubleshootingInput resolution Forgot passwordThen follow the procedure again Samsung authorised service CentreBD-LIVE service Problem Solution BD-LIVEOccurs BD-LIVE service Server Function. SeeDisc and Format Compatibility Disc types and contents your product can playDisc types your product cannot play Logos of Discs the product can play Region CodeSupported Video File Formats Supported FormatsMPEG2 FLVSupported Music File Formats Supported Subtitle File FormatsExternal InternalAvchd Advanced Video Codec High Definition Supported Picture File FormatsPlayback Compliance and Compatibility NoticeCopy Protection Network Service DisclaimerLicences Appendix WEP OPEN/SHARED SpecificationsWPA-PSK TKIP/AES WPA2-PSK TKIP/AESEire @ Warranty ConditionsTel 0818 Contact Centre  Web Site Correct disposal of batteries in this product
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BD-J6300/XN, BD-J6300/EN, BD-J6300/ZF, BD-J6300/ZG specifications

The Samsung BD-J6300 series, which includes model numbers BD-J6300/ZG, BD-J6300/ZF, BD-J6300/EN, and BD-J6300/XN, is a high-performance Blu-ray player that brings a host of features and advanced technologies designed to enhance your home entertainment experience.

One of the standout features of the BD-J6300 is its ability to play 3D Blu-ray discs, offering an immersive viewing experience that takes full advantage of modern 3D televisions. In addition to 3D content, the player supports full HD 1080p content, ensuring that movie enthusiasts can enjoy their favorite films with stunning picture clarity and detail.

The BD-J6300 boasts Smart Hub technology, which allows users to access a wide array of streaming services such as Netflix, YouTube, and Hulu directly from the player. This feature transforms the Blu-ray player into a central hub for home entertainment, offering easy navigation through a user-friendly interface. With built-in Wi-Fi, users can connect to the internet without the need for additional cables.

Another significant aspect of the BD-J6300 is its compatibility with a variety of file formats. It supports numerous audio and video formats, including MKV, WMV, and AVI, making it versatile for playing media from USB devices. The USB port located on the front of the player allows for easy connection of smartphones, tablets, or external hard drives, enabling users to enjoy their personal media libraries with minimal hassle.

The player also features Samsung's 4K Upscaling technology, which enhances the resolution of standard Blu-ray discs to near 4K quality. This is particularly beneficial for users who have invested in a 4K television, as it allows them to maximize their viewing experience even with standard content, bridging the gap between HD and 4K.

Audio performance is another highlight of the BD-J6300, as it supports various high-definition audio formats, including DTS-HD Master Audio and Dolby TrueHD. This ensures that users can experience movie soundtracks and special effects in the highest quality available.

Overall, the Samsung BD-J6300 series players offer a robust combination of features, convenience, and high-quality performance, making them a great addition to any home entertainment system. With their ability to play 3D Blu-rays, access streaming services, support various file formats, and enhance resolution, these players cater to the needs of both casual viewers and dedicated cinephiles alike.
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