Appendix, Troubleshooting | Samsung BD-J4500/ZF, BD-J4500/EN

Appendix

		Troubleshooting
Before requesting service, please try the following solutions.

PROBLEM		SOLUTION
No operation can be	•	Check the batteries in the remote control. They may need replacing.
performed with the remote	•	Operate the remote control at a distance of no more than 6.1m from
control.	•	the player.
	•	Remove batteries and hold down one or more buttons for several
		minutes to drain the microprocessor inside the remote control to reset
		it. Reinstall batteries and try to operate the remote control again.
Disc does not play.	•	Ensure that the disc is installed with the label side facing up.
	•	Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not	•	Ensure that the disc has disc menus.
appear.
The prohibition message	•	This message appears when an invalid button is pressed.
appears on the screen.	•	The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g.,
	•	angles).
	•	You’ve requested a title or chapter number or search time that is out of
		range.
Play mode differs from the	•	Some of the functions selected in the Setup Menu may not work
Setup Menu selection.		properly if the disc is not encoded with the corresponding function.
The screen ratio cannot	•	The Screen Ratio is fixed on your Blu-ray Disc/DVD.
be changed.	•	This is not a problem with the player.
No audio.	•	Make sure you have selected the correct Digital Output in the Audio
		Options Menu.

PROBLEM		SOLUTION
The screen is blank.	•	If the HDMI output is set to a resolution your TV cannot support (for
	•	example, 1080p), you may not see a picture on your TV.
	•	Press the p button (on front panel) for more than 5 seconds with no
		disc inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD data
		is deleted.
Forgot password.	•	Press the p button (on front panel) for more than 5 seconds with no
		disc inside. All settings including the password will revert to the factory
		settings.
		Don’t use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD data
		is deleted.
The picture is noisy or	•	Make sure that the disc is not dirty or scratched.
distorted.	•	Clean the disc.
No HDMI output.	•	Check the connection between the TV and the HDMI jack of the player.
	• Check if your TV supports 576p/480p, 720p, 1080i, or 1080p HDMI
		input resolutions.
Abnormal HDMI output	•	If random noise appears on the screen, it means that TV does not
screen.		support HDCP (High-bandwidth Digital Content Protection).
If you experience other	•	Go to the contents and find the section of the user manual that
problems.		contains the explanations regarding the current problem, and follow
		the procedure once again.
	• If the problem still cannot be solved, please contact your nearest
		Samsung authorized service centre.

✎NOTES

When the factory default settings are restored, all stored user BD data is deleted.