Samsung BD-H5900/XN, BD-H5900/EN, BD-H5900/ZF, BD-H5900/XU, BD-H5900/XE Repairs, AllShare function

PROBLEM	SOLUTION
Forgot password	●● Press the ■ button (on top panel) for more than 5
	seconds with no disc inside. All settings including the
	password will revert to the factory settings.
	Don’t use this unless absolutely necessary.
	●● When the factory default settings are restored, all stored
	user BD data is deleted.
The picture is noisy or	●● Make sure that the disc is not dirty or scratched.
distorted	●● Clean the disc.
No HDMI output.	●● Check the connection between the TV and the HDMI jack
	of the player.
	●● Check if your TV supports 576p/480p, 720p, 1080i, or
	1080p HDMI input resolutions.
Abnormal HDMI	●● If random noise appears on the screen, it means that TV
output screen.	does not support HDCP (High-bandwidth Digital Content
	Protection).
If you experience	●● Go to the contents and find the section of the user
other problems.	manual that contains the explanations regarding the
	current problem, and follow the procedure once again.
	●● If the problem still cannot be solved, please contact your
	nearest Samsung authorised service centre.
AllShare function
I can see folders shared	●● AllShares shows only files corresponding to the Image,
through AllShare, but I	Music, and Movie categories. Files that do not correspond
cannot see the files.	to these categories are not displayed.
Video is played	●● Check if the network is stable.
intermittently.	●● Check if the network cable is properly connected and if
	the network is overloaded.
	●● The wireless connection between the AllShare compatible
	device and the player is unstable.
	Check the connection.
AllShare connection	●● The IP address under the same subnetwork should be
between Player and	unique. If they are not, IP interference can cause this
PC is unstable.	phenomenon.
	●● Check if you have a firewall enabled.
	If so, disable the firewall function.

PROBLEM	SOLUTION
BD-LIVE
I cannot connect to	●● Check whether the network connection is working or not
the BD-LIVE server.	by using the Network Status menu.
	●● Check whether the USB memory device is connected to
	the player.
	●● The memory device must have at least 1GB of free space
	to accommodate the BD-LIVE service.
	You can check the available size in BD Data Management.
	●● Check whether the BD-LIVE Internet Connection menu is
	set to Allow(All).
	●● If all above fails, contact the contents provider or update
	the player to the latest firmware.
When using the BD-	●● The memory device must have at least 1GB of free space
LIVE service, an error	to accommodate the BD-LIVE service.
occurs.	You can check the available size in BD Data Management.

✎✎ NOTES

■■When the factory default settings are restored, all stored user BD data is deleted.

Repairs

If you contact us to repair your player, an administration fee may be charged if either:

1.An engineer is called out to your home at your request and there is no defect in the product.

2.You bring the unit to a repair centre and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your player.

We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com, or contact Samsung Customer Care before seeking to repair your player.

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