Please check the Troubleshooting Guide below before calling for service
Installation and Connection
Symptom | Solution |
Cannot turn the power on.
When using the adaptor : Check the connection status between the projector and the power cable of the adaptor.
When using the battery : Check the connection status of the battery and the projector, and the remaining battery charge.
The screen is distorted or | Adjust the projector position so that the beam from the projector is perpendicular |
displayed in a trapezoid shape. | to the screen. |
Cannot select an external | Check if the external device connector (video cable) is properly connected to the |
device. | corresponding port and check the connectivity. If the cable is not properly |
| connected, the external device can not be selected. |
Screen and External Device
Symptom | Solution |
A blank screen is displayed.
Check the power connection of the projector.
Check if the input selection is correct.
Check if the projector cable is properly connected.
Check if the "brightness" is set to the minimum by selecting Menu > Picture > Custom Picture > Brightness.
Check if the external device is operating and check the video output settings.
The color is abnormal | Adjust the contrast by selecting Menu > Picture > Custom Picture > Contrast. |
The picture is dim. | Focus the lens. |
| Check if the projection distance is too far or too close. |
A strange sound is generated by the product.
Lines appear on the screen.
The external device screen is not displayed.
Only a blue screen appears.
The screen is displayed in black and white or the color is abnormal. / The screen is too dim or too bright.
If the sound continues, contact a Service Center, as this might be happening due to a defective part.
There may be distortion when using a computer.
Select Menu > Setup > PC > Coarse Settings and adjust the display frequency.
Check if the external device is operating properly and then check if the "Brightness" or "Contrast" settings have been changed by selecting Menu > Picture > Custom Picture from the projector menu.
Check the connectivity between the external device and other connections.
As described above, check the "Brightness" or "Contrast" of the Menu Settings. 
To return the settings of the projector to the factory defaults, select "Factory Default" from the menu.