Samsung LH55UDDPLBB/XY manual 131, Troubleshooting for Anynet+, Problem Possible Solution

Page 131

Troubleshooting for Anynet+

Problem

Possible Solution

 

 

Anynet+ does not work.

•• Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.

 

•• Check if the Anynet+ device power cord is properly connected.

 

•• Check the Anynet+ device’s Video/Audio/HDMI cable connections.

 

•• Check whether Anynet+ (HDMI-CEC)is set to On in the Anynet+setup menu.

 

•• Check whether the remote control is Anynet+ compatible.

 

•• Anynet+ doesn’t work in certain situations. (initial setup)

 

•• If you have removed and then reconnected the HDMI cable, please make sure to search devices again or turn your product

 

off and on again.

 

•• Check if the Anynet+ function of the Anynet device is set on.

I want to start Anynet+.

•• Check if the Anynet+ device is properly connected to the product and check if the Anynet+ (HDMI-CEC)is set to On in the Anynet+ Setup menu.

•• Press the TOOLS button to display the Anynet+ menu and select a menu you want.

I want to exit Anynet+.

•• Select View PC in the Anynet+ menu.

•• Press the SOURCE button on the product remote control and select a non- Anynet+ device.

The message “Disconnecting

••

You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.

Anynet+ device ...” appears on

••

Use the remote control after the product has completed Anynet+ configuration or has finished switching to Anynet+.

the screen.

 

 

 

 

 

The Anynet+ device does not play.

••

You cannot use the play function when initial setup is in progress.

 

 

 

131

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Contents UD55D Table of contents Screen Adjustment Support Specifications Copyright Before Using the ProductPower off the product and computer Safety PrecautionsCleaning SymbolsStorage Electricity and SafetyInstallation Product or cause a fire Install the product in a kitchen or near a kitchen counterSloped surface, etc Operation Product failure, an electric shock or fire may result Output ports, etcPage Preparations Checking the ContentsComponents Checking the ComponentsItems sold separately Buttons Description PartsExternal sensor KIT RJ45 Reverse SidePort Description To lock an anti-theft locking device Anti-theft LockContents Home Launch Button Remote ControlPC, DVI, HDMI, or DP To place batteries in the remote controlQuickly select frequently used functions Return to the previous menuRemote Control Reception Range Adjusting the OSD with the Remote ControlDisplay products 1 Connection Using an IR Stereo Cable sold separatelyVentilation Switching between portrait and landscapeInstallation on a Perpendicular Wall Model name DimensionsInstallation on an Indented Wall Plane viewInstalling the Wall Mount Kit Installing the Wall MountPreparing before installing Wall-Mount UD55D Wall Mount Kit Specifications VesaRS232C Cable Remote Control RS232CPin Signal Cable ConnectionFemale Gnd Pin No Standard Colour SignalRS232C cable Connector 9-Pin D-Sub LAN CableCross LAN cable PC to PC Connector RJ45Signal Direct LAN cable PC to HUBConnection ConnectionCommand type Value range Viewing control state Get control commandControlling Set control command CommandVolume control Power controlInput Source An input source code to be set on a product Setting the input source Set Input SourceInput source control Screen mode control PIP On/Off control Auto adjustment control PC and BNC onlyFull Natural Video Wall Mode ControlSafety Lock Video Wall User Control Video Wall OnOff 5x5 Video Wall Model10x10 Video Wall Model Set Number 5x5 Video Wall Model 1 ~10x10 Video Wall Model 1 ~ Set Number Data 0x01 0x02 0x18 0x19Pre-connection Checkpoints Connecting and Using a Source DeviceBefore Connecting Connection using the D-SUB cable Analogue type Connecting to a PCPrecautions for using DP Connection Using an HDMI-DVI CableConnection Using an Hdmi Cable Connection Using an DP CableChanging the Resolution on Windows Vista Changing the ResolutionChanging the Resolution on Windows XP Changing the Resolution on Windows Connection Using the AV Cable Connecting to a Video DeviceUsing an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to an Audio System MagicInfo Connecting the network box Sold separatelyEntering MagicInfo mode Press Source on the remote control, and select MagicInfoSelect TCP/IP step Enter the IP informationSource Menu m Support Contents Home Source EnterChanging the Input source Configuring settings for Multi Control Using MDCConfiguring Settings for Multi Control Uninstallation MDC Programme Installation/UninstallationUsing MDC via RS-232C serial data communications standards What is MDC?Connecting to MDC Connection using a direct LAN cable Using MDC via EthernetConnection using a cross LAN cable Connection Management Launching the programme displays the user login window User LoginAuto Set ID Cloning Command Retry Unified Getting Started with MDCTo start the programme, click Start Programs Samsung MDC Main Screen Layout Menus Alert VolumeCustom Screen AdjustmentColor Adjust the colours for the selected display deviceAdjust the tint for the selected display device Adjust the Hdmi Black Level for the selected display deviceYou can view details of the selected screen size SizeReduces Mpeg noise to provide improved picture quality Controls the LED backlight to maximize picture clarityAdvanced features Adjust each colour red, green, blue darkness Adjust the screen contrastAdjust the primary colour intensity Adjust the colour temperature for a more natural pictureAdjust the treble for the selected display Sound AdjustmentSystem Setup Adjust the bass for the selected displayChannel can be changed if PIP Source is TV Select the format to display the split screenView the PIP Size of the current display Select a PIP input sourceConfigure the fan speed General Fan & TemperatureSet the product to automatically power on Select a method to configure the fan speedLock the buttons on the display device Security OSD DisplayLock the on-screen menus Time On Time Set the time to power on the selected display deviceScreen Burn Protection End Time Set end time to display screen saver Start Time Set start time to display screen saverSafety Screen Lamp Control Enter a message to display on the screen Enable or disable TickerSecurity Reset Tool SettingsOptions Edit Column Edit ColumnView the programme information Monitor Window InformationResizing a Window Other FunctionsCreate groups and manage the list of sets on a group basis Group ManagementDeleting Groups Edit Group window displayed, click Rename Schedule ManagementRenaming Groups Creating SchedulesTo delete a schedule, select the schedule and click Delete Schedule ModificationDeleting a Schedule To modify a schedule, select the schedule and click EditFollowing message appears Troubleshooting GuideIssueSolution Remote control does not workPage If the input source is PC, DVI or DisplayPort Screen AdjustmentPicture Mode Menu m Picture Picture Mode EnterMenu m Picture Enter Input source Picture Mode Adjustable optionsChoose size and aspect ratio picture displayed on screen Screen AdjustmentMenu m Picture Screen Adjustment Enter Picture SizeInput Source Picture Size Picture Sizes available by Input SourcePress Or button to move the picture up or down Button PositionZoom/Position PressCoarse / Fine PC Screen AdjustmentImage Reset Screen SizeAvailable resolutions Off / 1024x768 / 1280x768 / 1360x768 Auto AdjustmentResolution Select Menu m Picture Auto Adjustment EnterMenu m Picture Aspect Ratio Enter RotationAspect Ratio Menu m Picture Rotation EnterMenu m Picture Advanced Settings Enter Advanced SettingsInput Source Picture Mode Advanced Settings Flesh Tone RGB Only ModeDynamic Contrast Black ToneOff / On White Balance10p White Balance GammaMotion Lighting 100Expert Pattern Menu m Picture Picture Options Enter Input source Picture Mode Picture OptionsPicture Options 101102 Calibrated value Reset PictureFilm Mode 103Network Network SettingsConnecting to a Wired Network Menu m Network Network Settings Enter105 Wired Network SettingsAutomatic Network Settings Manual Network SettingsAppears and the verification process starts Connecting to a Wireless Network106 Entry process for each field in the 1 min107 Wireless Network SettingAutomatic Network Setup Manual Network SetupIf your router has a Wpspbc button, follow these steps How to set up using WpspbcGo to Network Settings screen 108109 Wi-Fi DirectMenu m Network Wi-Fi Direct Enter Network StatusDevice Name AllShare SettingsUsing the AllShare Play Function Soft APMenu m System Multi Control Enter SystemMulti Control 111Clock Set Sleep TimerTime 112113 On TimerOn Timer1 ~ On Timer7 Holiday Management Off TimerSelected On Timer and Off Timer will not activate 114Menu m System Menu Language Enter Menu LanguageRotate menu 115116 Eco SolutionButton Lock Safety LockSecurity 117Main picture Sub picture PIP Settings118 Off / 2 hours / 4 hours / 8 hours / 10 hours Auto Protection Time119 Menu m System Auto Protection Time Enter120 Available Pixel Shift Settings and Optimum SettingsAvailable Settings Optimum Settings Screen Burn Protection121 TimerTimer Side Grey Ticker122 Immediate displayFormat Video Wall123 Video WallScreen Position 124Vertical 125 Source AutoSwitch Settings126 GeneralStandby Control Auto Power127 Sound FeedbackLamp Schedule Power On AdjustmentTemperature Control 128Anynet+ Menu Anynet+ HDMI-CEC129 Anynet+ HDMI-CECYes / No Switching between Anynet+ Devices130 Auto Turn OffAnynet+ device ... appears on Troubleshooting for Anynet+Problem Possible Solution 131132 Problem133 Play ModeDivX Video On Demand 134 Reset SystemMenu m System Reset System Enter Magic CloneSynced power-off Reset AllPC module power Synced power-onBy USB Software UpdateSupport 136Menu m Support Contact Samsung Enter Contact Samsung137 Contents Home Information 139AllShare Play Edit NameUSB HDD greater than 2TB is not supported What is AllShare Play?AllShare Play 140File system and formats 141Compatible devices with AllShare Play Removing a USB device Using a USB deviceConnecting a USB device 142143 Connecting to a PC over a networkBackground Music On and Background Music Setting features 144 Using the AllShare Play featuresSort Criteria Operation Videos Photos Music Using the Basic AllShare Play Features145 Sorting the file listsCreating a Playlist 146Playing Selected Files Copying FilesOption Name Operations Recently played Whats new Playlist My list147 My list optionsPlaying a Video Using the Play Continuously Function Resume PlayVideos 148Press the E button Photos149 Viewing a Photo or Slide ShowPlaying Music Music150 Option Name Operations Videos Photos Music Videos / Photos / Music Play Option menu151 152 Subtitle Supported image resolutionsSupported Subtitle and AllShare Play file formats 153File Extension Type Codec Comments 154Supported music file formats Supported Video Formats155 156 Read before using MagicInfo Lite playerMagicInfo Lite 157 ContentsVideo Audio 158Flash 159Vertical text 1603D Shadow Effects not supported 161 Approving a connected device from the serverTo specify the group 162Device Group Select Network schedule MagicInfo Lite163 MagicInfo Lite playerInternal Auto Play 164Local schedule USB Device Auto Play 165Registering a Local schedule 166Local Schedule Manager Duration 167Modifying a Local schedule 168Deleting a Local schedule 169Select Stop 170Running a Local schedule Stopping a Local scheduleDetails of the schedule will be displayed 171Viewing the details of a Local schedule Device. Select Yes to copy the files 172Copying a Local schedule Select local schedule files and press Copy173 Content managerCopying content Select Content manager in the MagicInfo Lite menu screen174 Deleting contentActive / Passive SettingsServer Network Settings 175176 177 When Content is RunningViewing the details of the content that is running Background Music Off / On 178PIP Off / On Activate or deactivate the PIP function179 Read before using MagicInfo Premium S PlayerMagicInfo Premium S File Formats Compatible with MagicInfo Premium S PlayerFade1, Fade2, Blind, Spiral, Checker, Linear, Stairs, Wipe 180181 Flash Power PointCharts Vertical text Masked Image, Tiled Image content not supportedTemplate Manager 182Template files Creation/editing/playback are only availableMore than one sound output cannot be used 183Network Schedule Multiframe Template files and LFD.lfd filesOthers 184185 186 MagicInfo Premium S Player MagicInfo Premium S187 Template Player 188189 190 191 192 193 194 195 196 Registering a Template 197Template Manager Message 198Select sound or background music 199Specify Storage and change the Template Name. Select OK 200201 To run MagicInfo Premium S, connect to a network 202Manual / Auto 203Copy Deployed Folders 204 205 206 Read before using MagicInfo Videowall S PlayerMagicInfo Videowall S File Formats Compatible with MagicInfo Videowall S PlayerVideo 207Available 208Restrictions Only one video Videos file can be played per client209 Default StorageMENUm → Support → Contents Home → MagicInfo Videowall S → MagicInfo Videowall S210 211 Troubleshooting GuideTesting the Product Checking the Resolution and Frequency212 Installation issue PC modeScreen issue Not Optimum Mode is displayed213 Adjust Brightness and ContrastSharpness 214215 Remote control issueSource device issue Other issue216 Defined resolution is not supported. appearsThere is no sound in Hdmi mode Audio InStereo ports PC settingsIR sensor is not functioning PC display settings cannot be savedOutput settings again. Ensure the set is turned on 217Monitor 218Question Answer How can I change the frequency?219 How do I set powersaving mode?Screen Saver Settings or Bios Setup on the PC Settings or Bios Setup on the PC220 SpecificationsDimensions W x H x D Weight without stand221 222 Off Blinking PowerSaverPower Consumption 223Vertical Frequency Pixel Clock Sync Polarity KHz MHz Preset Timing Modes224 225 Samsung AppendixContact Samsung World Wide 226227 Europe 228229 230 0800 231852 3698 232 233 234 Others Product damage caused by customers fault235 Not a product defectApplicable in countries with separate collection systems 236Correct disposal of batteries in this product Optimum Picture Quality Optimum Picture Quality and Afterimage Burn-in Prevention237 Preventing afterimage burn-in What is afterimage burn-in?238 Prevention of Afterimage Burn-inMove and change text every 30 minutes as shown below 239240 Licence241 Terminology
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LH55UDDPLBB/NG, LH55UDDPLBB/UE, LH55UDDPLBB/XY, LH55UDDPLBP/EN, LH55UDDPLBB/EN specifications

The Samsung LH55UDDPLBB series is a versatile lineup of digital signage displays designed for professional and commercial use. With various model numbers such as LH55UDDPLBB/XT, LH55UDDPLBB/EN, LH55UDDPLBP/EN, LH55UDDPLBB/XY, and LH55UDDPLBB/UE, these screens cater to various installation requirements, making them an ideal choice for retail environments, corporate settings, and entertainment venues.

One of the standout features of this series is its 55-inch diagonal screen size, providing ample display area for impactful visuals. With a resolution of 1920 x 1080 Full HD, these displays deliver sharp and clear images, ensuring that content is vibrant and engaging. The high brightness level, typically exceeding 500 nits, enhances visibility even in brightly lit environments, making it easier for viewers to see the content from a distance.

The technology behind these displays is equally impressive. Samsung utilizes its advanced LED technology to ensure excellent color accuracy and contrast. This results in images that are not only bright but also rich in detail, allowing marketers to showcase their products in the best possible light. Additionally, the displays come with wide viewing angles, ensuring that the content remains visible and appealing from various perspectives.

Durability is another critical characteristic of the LH55UDDPLBB series. Designed for continuous operation, these displays can run 24/7 without overheating or experiencing performance degradation. This feature makes them suitable for busy environments where constant visibility is essential. Furthermore, they often incorporate a sleek and slim design, allowing for seamless integration into various spaces without being obtrusive.

Connectivity options are extensive, with multiple HDMI and DisplayPort inputs, allowing users to connect different devices easily. Some models may also support USB playback, enabling content to be displayed directly from a flash drive, simplifying the content management process.

Samsung's MagicINFO software is another significant advantage, providing robust content management capabilities. This software solution allows users to schedule content, monitor display status, and manage multiple screens remotely. This level of control ensures that businesses can deliver timely and relevant information to their audience.

In summary, the Samsung LH55UDDPLBB series offers impressive features and advanced technologies, making it a reliable choice for digital signage applications. With high-quality visuals, durability, and user-friendly content management options, these displays are designed to meet the demanding needs of today's businesses.