When a schedule is not performed normally

What is MagicInfo Pro?	Using MagicInfo Pro	Library	Screen	Schedule
Remote Management	Message	Option	Client / Contents	Troubleshooting
Remote Management	Message	Option	Server	Troubleshooting
			Server

Troubleshooting

When a monitor is not connected to the server

zCheck whether the network environment for the server and monitor is normal.. (Check the network cable connections and IP address settings, etc)

zCheck whether a correct network card has been selected when there is more than one network card in the PC where the server is operating.

(Use the Network Device item in the Server Option window.)

zCheck whether the server names used by the server and monitor are the same.

zCheck whether the connection methods used by the server and monitor are the same.

(Automatic connection using a server name / Direct connection using an IP address)

zIf the connection method is set to Automatic connection using a server name, check whether the server and monitor are on the same subnet.

zIf the connection method is set to Direct connection using an IP address, check whether the IP address of the server set in the monitor is correct. If the server and monitor are on different networks, the IP address of the server must be a public IP address.

zCheck whether the PC prevents the server from accessing the monitor because of the Windows Firewall.

When the icon next to the monitor name is amber, and not blue which means 'connected normally'

This occurs when the network connection is normal but the connection between the server and the monitor is abnormal. This may also occur when the monitor is connected to a different server or the network state is abnormal. Check the monitor connections and the network state.

When publishing is not performed successfully

zCheck whether the checkbox next to the monitor to which you want to publish to is selected..

zCheck whether the monitor to which you want to publish to is connected to the server.

zCheck whether the Operating Mode of the monitor to which you want to publish to is set to Scheduler.

zCheck whether the monitor has sufficient free disk space.

zCheck whether the screen exists within the publishing time.

When publishing is completed even though 100% is not displayed in the Publishing

Status.

zThe percentage displayed in the Publishing Status is the ratio of the size of the content the monitor has actually downloaded to the total size of all the content which is set to be downloaded on the screen. If 100% is not displayed, it means that the monitor has failed to download the content files. To view the results, double-click the Result cell of the monitor or use the buttons displayed when clicking it. Check whether the file the monitor failed to download actually exists on the server or content server and is correct.

zCheck whether StreamServer.exe, which is performed at the same time when the server starts up, is running normally. (Check whether StreamServer.exe is running by viewing its tray icon or looking for its image name in the Processes tab of the Task Manager.) If it is not running, run the server again, or run StreamServer.exe again in the folder with the server's executable files.

When a schedule is not performed normally

zCheck whether the schedule has been published successfully.

zCheck whether the system times of the server and monitor are the same.

Password / Log In

The password you enter when installing MagicInfo Pro becomes the password of the

Administrator account by default.

If you forgot your password, remove and reinstall the program.

PH50KLPLBC/XY, PH42KLPLBC/EN, PH50KLTLBC/EN, PH50KLPLBC/EN, PH42KLPLBC/XV specifications

The Samsung PH50KLPLBC/EN, PH50KLTLBC/EN, and PH42KLPLBC/EN are advanced display solutions designed for a variety of commercial applications. These models stand out for their excellent image quality, versatility, and efficient performance, making them suitable for retail environments, corporate presentations, and other professional settings.

One of the key features of these displays is their high brightness levels, which ensure visibility even in well-lit spaces. This capability is crucial for attracting attention in retail environments, where competition for consumer focus is fierce. The screens are equipped with robust LEDs that deliver vibrant colors and sharp contrasts, enhancing the viewing experience for onlookers.

Furthermore, the Samsung PH series includes advanced connectivity options that support various input types, allowing for seamless integration with multiple devices. With HDMI, DisplayPort, and USB interfaces, users can easily connect laptops, media players, and other peripherals without hassle.

In terms of technology, these models utilize Samsung's proprietary image processing algorithms. This ensures that content appears smooth and fluid, even during fast-paced video playback. The displays are also designed to maintain color accuracy over a wide viewing angle, which is essential for environments where viewers may be positioned at different angles relative to the screen.

Durability is another significant characteristic of the PH series. These displays are engineered for continuous operation and have a long lifespan, making them reliable for demanding commercial environments. Additionally, they feature a sleek design that allows for easy mounting options and can be integrated into various settings without compromising aesthetics.

The Samsung PH50KLPLBC/EN, PH50KLTLBC/EN, and PH42KLPLBC/EN also include advanced thermal management systems that help prevent overheating. This is particularly important for displays that are in constant use, as it contributes to their longevity and reduces maintenance costs.

In summary, the Samsung PH series combines high brightness, advanced connectivity, superior image processing, and robust durability to deliver exceptional performance in commercial applications. These features position the PH50KLPLBC/EN, PH50KLTLBC/EN, and PH42KLPLBC/EN as excellent choices for businesses looking to enhance their visual communication strategies.