Samsung SBB-SS08EL1/XY Other issue, PIP menu is not available, There is no sound in Hdmi mode

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Other issue

The product smells like plastic.	The plastic smell is normal and disappears over time.

The monitor appears tilted.	Remove and then attach the stand again to the product.

Audio or video cuts out intermittently.

Check the cable connection and connect it again if required.

Using a very hard or thick cable may corrupt audio and video files.

Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is recommended to use right-angle cables.

Small particles are found on the edges of the product. The particles are part of the product design. The product is not defective.

The PIP menu is not available.

The menu is enabled or disabled depending on the Source mode.

When I try to change the PC resolution, a message "The defined resolution is not supported." appears.

The message "The defined resolution is not supported." appears if the input source resolution exceeds the maximum resolution of the display.

To resolve the issue, change the PC resolution to a resolution supported on the display.

There is no sound from the speakers in HDMI mode when a DVI-HDMI cable is connected.

DVI cables do not transmit sound data.

Make sure to connect the audio cable to the correct input jack to enable audio.

HDMI Black Level is not functioning properly on an HDMI device with YCbCr output.

This function is available only when a source device, such as a DVD player and STB, is connected to the product via an HDMI (RGB signal) cable.

There is no sound in HDMI mode.

Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product.

If these issues occur, connect an audio cable along with the HDMI cable.

Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. In this case, manually select a sound input.

PC

DVI PC

Sound input	Screen mode
Auto	PC settings
Audio In(Stereo ports)	PC settings

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Contents SBB-SS08E Table of contents Picture Support Copyright Before Using the ProductSymbols Safety PrecautionsElectricity and Safety Are not followed Result if instructions are not followedInstallation Operation Product failure, an electric shock or fire may result Storage CleaningComponents PreparationsChecking the Components Reverse Side PartsPort Description RJ45Device Attaching the Signage Player BoxUse the supplied velcro to fix the adapter Power on the product Not Available Adjust the volume Remote ControlChange the input source Go to Home Launch ButtonQuickly select frequently used functions To place batteries in the remote controlNot Available Turn on or off the Smart Signage deviceRemote Control To place batteries in the remote control Unit mm inches DimensionsPin Signal Remote Control RS232CCable Connection RS232C CableRS232C cable Connector 9-Pin D-Sub to Stereo Cable Pin No Standard Colour SignalLAN Cable FemaleSignal Connector RJ45Direct LAN cable PC to HUB Cross LAN cable PC to PCConnection ConnectionControlling Set control command Viewing control state Get control commandCommand Command type Value rangeVolume control Power controlInput Source An input source code to be set on a product Setting the input source Set Input SourceInput source control PIP On/Off control Safety LockPre-connection Checkpoints Connecting and Using a Source DeviceBefore Connecting Connection Using an HDMI-DVI Cable Connecting to a PCPicture → set each screen mode to Text under Picture Mode Sound → set Hdmi Sound to PcdviConnection Using the component Cable Connecting to a Video DeviceConnection Using the AV Cable Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connection Using an Hdmi Cable――System → set Hdmi Sound to Avhdmi HDMI-DVI and audio cablesConnecting the LAN Cable Source Changing the Input sourceEdit Name InformationUninstallation Using MDCMonitor Computer Connecting to MDCUsing MDC via RS-232C serial data communications standards Connection using a direct LAN cable Using MDC via EthernetConnection using a cross LAN cable Network Channel Play content using the server Home featurePlayer Home → Player →ENTER EApproving the Lite server Approving a connected device from the serverTo specify the group Setting the current timeApproving the Premium server Setting the current time My Templates Network ChannelLocal Channel Option Name Operations Available features in the PlayerMenu items in the Player Settings Player page Settings menuInternal / USB / SD Card Landscape / PortraitSafely removes USB memory NoneCurrent time When Content is RunningViewing the details of the content that is running Repeat PlaylistMusic Template files and LFD.lfd files File Formats Compatible with PlayerNetwork Schedule Multiframe Contents Monitor Frequency is different from that of the monitor Video AudioCharts Vertical text Flash Power PointMasked Image, Tiled Image content not supported Functions not supportedCreation/editing/playback are only available Template filesTemplate Supported in Network Channel and Local Compatible document file formats -- Extension .lfdMenu items in the Schedule Available features in the ScheduleSchedule Editing a channel schedule Configuring channel schedulesTemplate Available features in the TemplateHome → Template → Enter E MarketSelect the Edit Text window to enter text Configuring the background image/background musicEntering text Configure Template Name and Storage Preview the created template using the Preview featurePress the Save button to finish creating the content PreviewDevice? message appears Clone ProductHome → Clone Product → Enter E Device ID ID SettingsPC Connection Cable Device ID Auto SetHome → Network Status → Enter E Network StatusCheck the current network and Internet connection Home → On/Off Timer → Enter E On/Off TimerOn Timer Holiday Management Off TimerOff / On TickerHome → Ticker → Enter E Home → More settings → Enter E More settingsPicture settings menu appears Home → URL Launcher → Enter E URL LauncherMenu m → Picture → Picture Size → Enter E PicturePicture Size Hdmi Black Level Reset PicturePosition Zoom/PositionOnScreen Display PIP SettingsMain picture Sub picture Menu m → OnScreen Display → PIP → Enter EDisplay Orientation Source Content OrientationOnscreen Menu Orientation Aspect RatioMenu Language Reset OnScreen DisplayMessage Display Network type Network SettingsNetwork Connecting to a Wired Network Network Settings WiredSet Network type to Wired from the Network Settings Automatic Network Settings WiredManual Network Settings Wired Device Name Server Network SettingsVoice Guide AccessibilitySystem Time SetupPower Control Auto Source SwitchingDevice Manager Eco SolutionChange PIN Pointer SettingsPlay via Security Safety LockGeneral USB Auto Play LockMenu m → System → Reset System → Enter E Reset SystemHdmi Hot Plug DivX Video On DemandUpdate now Software UpdateAuto update SupportGo to Home Reset AllMenu m → Support → Reset All → Enter E USB HDD greater than 2TB is not supported Playing photos, videos and music Media PlayFile system and formats Compatible devices with media playConnecting a USB device Using a USB deviceRemoving a USB device Turn on your productApproving a PC/mobile device connection Playing media content from a PC/mobile deviceWhen connected to a home network Dlna Features provided in the media content listPlay content saved on a device connected to a home network Source → Source → USBOption Name Operations Photos Videos Music Menu items in the media content listAvailable buttons and features during photo playback Rewind / Fast forward Subtitle Language / Sync / Reset Sync / Size / EncodingSelect Scene OffSound Mode Available buttons and features during music playbackShuffle Select SpeakersFile Extension Type Resolution Supported image resolutionsSupported Subtitle and Media play file formats SubtitleSupported Video Formats Supported music file formatsFile Extension Type Codec Comments Video DecoderDivX 3.11 / 4.x / 5.x 1920 x ~30 AviMkv AsfChecking the Resolution and Frequency Troubleshooting GuideTesting the Product Screen issue Installation issue PC modeNot Optimum Mode is displayed Check the followings Every 0.5 to 1 second Screen appears unstable and shaky Product will turn off automatically Brightness and colour do not look normalSound issue Source device issue Remote control issueThere is audible sound when the volume is muted Remote control does not workPIP menu is not available Other issueThere is no sound in Hdmi mode IR sensor is not functioning 102How can I change the resolution? Monitor SettingsQuestion Answer How can I change the frequency?Question How do I set powersaving mode?Model Name SpecificationsRating Typical Max PowerSaverPowerSaver Normal Operation Power saving mode Pixel Clock Sync Polarity KHz MHz Preset Timing Modes108 Appendix Product damage caused by customers faultNot a product defect OthersApplicable in countries with separate collection systems Correct disposal of batteries in this productLicence 480i / 480p / 720p Terminology

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