Samsung HW-J7500/XN, HW-J7500/EN, HW-J7501/EN, HW-J7501/ZF, HW-J7500/ZF, HW-J7510/XE Troubleshooting

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TROUBLESHOOTING

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

• Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

Is the volume set to minimum?

¼¼Press the (Mute) button to cancel the function.

¼¼Adjust the Volume.

The remote control does not work.

Are the batteries drained?

Is the distance between the remote control and main unit too far?

¼¼Replace with new batteries. ¼¼Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

Is your TV firmware the latest version?

Does an error occur when connecting?

Reset the TV mode and connect again.

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre.

¼¼Press and hold the p button for 5 seconds to reset the TV SoundConnect connection.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

Your subwoofer may not be connected to the main body of the product.

¼¼Try to connect your subwoofer again. (See Page 17)

The subwoofer drones and vibrates noticeably.

• Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your remote control

 

to adjust its value (between -12, -6 to +6).

 

 

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Contents Curved Soundbar This Nanum Gothic Eco font is provided by NaverFeatures LicencesSafety Information Safety WarningsWiring the Main Power Supply Plug UK Only Important NoticePrecautions Contents ++Icons used in this manual WHAT’S IncludedBefore Reading the USER’S Manual TOP / Front Panel Rear / Bottom Panel HdmiRemote Control SourceOn Surround SOUND, OFF Surround Sound Streaming Music Installing the Battery in the Remote ControlSound Effect Installing Soundbar Installing Both Soundbar and TV to the Wall Mount TypeInstallation 65 S9500 TV Installing Soundbar to TV Stand Holder-Foot 3EA Holder-Screw 2 3EAInstalling Soundbar to FREE-STANDING Mounting the COVER-FOOT Onto Subwoofer Assembling the CLAMP-WIREClamp-Wire Connecting to the Subwoofer Manually Connecting the SubwooferConnecting to the Subwoofer Automatically Connections Connect Connecting to a TVTV Soundconnect Connections with TV Using Hdmi Digital Cable Hdmi Cable Not suppliedConnections with TV Using Optical Digital Cable ++Auto Power LinkOptical Cable not supplied DisplayConnections with External Device Hdmi CableOptical or AUX Cable Hdmi Cable Not supplied Digital DevicesUSB ++AUX Cable++Optical Cable ++Before you connect a USB deviceExtension Codec Sampling Rate Bit rate Mp3Wma WavInput Mode Auto Power Down FunctionConnect Bluetooth device BluetoothTo Connect the Soundbar to a Bluetooth Device ++More About Bluetooth To Disconnect the Bluetooth Device from the SoundbarTo Disconnect the Soundbar from the Bluetooth Device Using the Network Standby on Function Using the Multiroom LinkBefore YOU Begin ++Communication BasicsInstalling the Samsung Multiroom APP Connecting the Soundbar to Your Network++Accessing the Samsung Multiroom App ++Android or iOSUpdating with USB Software Update++If Update was not displayed Auto Update Troubleshooting Specifications USBTel 0818 Warranty ConditionsEire Contact Samsung World Wide Area Contact Centre  Web Site
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HW-J7500/EN, HW-J7511/XE, HW-J7500/XN, HW-J7500/ZF, HW-J7501/EN specifications

The Samsung HW-J8500/EN, HW-J7501/EN, HW-J7500/EN, and HW-J8501/EN soundbars are part of Samsung's premium audio lineup, designed to enhance the home theater experience with immersive sound solutions. Each model features distinctive characteristics that cater to audiophiles and casual listeners alike, making them a popular choice for enhancing cinematic experiences at home.

One of the main features of these soundbars is their sleek, curved design which not only complements modern television sets but also adds a touch of elegance to any room. The curved shape helps to create a wider soundstage, allowing sound to envelop the listener. The HW-J8500/EN, for instance, is particularly noted for its high-output audio performance, with a total power output of 350 watts, making it ideal for larger spaces.

All models utilize advanced audio technologies such as DTS Premium Sound, which delivers an impressive surround sound experience by optimizing audio quality and providing precise audio placement. Additionally, these soundbars are equipped with Samsung's Adaptive Sound technology, which automatically analyzes the content being played and adjusts the sound settings accordingly to ensure optimal audio performance.

The HW-J7501/EN and HW-J7500/EN feature wireless connectivity options, including Bluetooth, allowing users to stream music directly from their smartphones or other Bluetooth-enabled devices. This connectivity is complemented by the built-in Wi-Fi feature, enabling multi-room audio capabilities through Samsung’s multi-room app. This flexibility means you can easily integrate these soundbars into a larger audio setup throughout your home.

The HW-J8501/EN, as an upgrade to its counterparts, incorporates additional speakers and subwoofers, resulting in a more profound bass response and richer audio detail. The wireless subwoofer ensures that low frequencies are delivered without the hassle of cables, providing the user with a cleaner installation and more freedom in placing the subwoofer.

Furthermore, all models support 4K passthrough, ensuring that they can seamlessly integrate with the latest 4K Ultra HD TVs, delivering high-quality audio that matches the stunning visuals. With multiple HDMI inputs, users can easily connect various devices, from gaming consoles to media players.

In conclusion, the Samsung HW-J8500, HW-J7501, HW-J7500, and HW-J8501 soundbars represent a combination of sophisticated design, innovative audio technology, and user-friendly features. Whether you’re watching movies, playing video games, or streaming your favorite music, these soundbars offer a remarkable auditory experience that enhances any entertainment setup.