Samsung HW-J8500R/XN, HW-J8500R/EN, HW-J8501R/EN, HW-J8501R/ZF, HW-J8511R/XE manual Troubleshooting

Page 31

TROUBLESHOOTING

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

A function does not work when the button is pressed.

• Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

 

 

Sound is not produced.

 

 

• Is the Mute function on?

¼

(Mute) button to cancel the Mute

 

¼Press the

• Is the volume set to minimum?

function.

 

 

¼¼Adjust the volume.

 

 

 

The remote control does not work.

 

 

• Are the batteries drained?

¼¼Replace with new batteries.

• Is the distance between the remote control and main

¼¼Move closer to the unit.

unit too far?

 

 

The TV SoundConnect (TV pairing) failed.

ENG

Does your TV support TV SoundConnect?

Is your TV firmware the latest version?

Does an error occur when connecting?

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.

¼¼Reset TV SoundConnect and connect again.

To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

• Your subwoofer may not be connected to the

¼¼Try to connect your subwoofer again.

main unit of the product.

(See Page 17)

 

 

The subwoofer drones and vibrates noticeably.

 

• Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your remote control to

 

adjust the subwoofer's volume level (between -12, -6

 

~ +6).

31

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Contents Imagine the possibilities Safety Warnings Safety InformationWiring the Main Power Supply Plug UK Only ENG PrecautionsContents Before Reading the USER’S Manual WHAT’S Included++Icons used in this manual TOP / Front Panel Turns the power on and offControls the volume level Displays the current modeRear / Bottom Panel Skip Forward Remote ControlMute RepeatDRC Dynamic Range Control Installing the Battery in the Remote ControlPower VolumeInstalling the Wall Mount Installing the Soundbar++Installation Precautions Holder-FootHolder-Support Installation ENG Placing the Soundbar on a TV Stand Installing the Soundbar AS a FREE-STANDING Unit Clamp-Wire Assembling the CLAMP-WIREAttach a Foot Rubber to each Cover-Foot Connecting to the Subwoofer Automatically Connecting the SubwooferConnecting to the Subwoofer Manually Status Description Resolution LED Indicator Lamp Status on SubwooferTurn on the TV and Soundbar Press Connecting to a TVTV Soundconnect ConnectOptical Cable not supplied Connecting to a TV Using AN Hdmi Digital CableConnecting to a TV Using a Digital Optical Cable Hdmi Cable Not suppliedMode ++Auto Power LinkHdmi Cable DisplayAudio Cable Not supplied Optical or Analogue Audio Cable++AUX Cable ++Optical CableYou want Input ModeAuto Power Down Function Input mode DisplayTo Connect the Soundbar to a Bluetooth Device BluetoothConnect Bluetooth device Another mode or turn off the Soundbar To Disconnect the Bluetooth Device from a SoundbarTo Disconnect the Soundbar from a Bluetooth Device ++More About Bluetooth++Communication Basics Using the Multiroom APPInstalling the Samsung Multiroom APP Before YOU BeginMusic in mobile phone Internet radio Music service Connecting the Soundbar to Your Network++Launching the Samsung Multiroom App Connect the smart device to your Soundbar Using the Network Standby on Function++Updating Procedure Software UpdateUpdating with USB ++If Update was not displayed Auto UpdateTroubleshooting Http//opensource.samsung.com SpecificationsWeight Main Unit Subwoofer 10.6 kg PS-WJ8500R / PS-WJ8501R Rated Output Main UnitWireless Models excluding the frequency of 5.15GHz-5.35GHz Wireless Models including the frequency of 5.15GHz-5.35GHzLicences United Kingdom This warranty covers none of the followingContact Centre  Web Site ` Europe Contact Samsung World Wide
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HW-J8510R/XE, HW-J8500R/XN, HW-J8501R/ZF, HW-J8501R/EN, HW-J8510/XE specifications

The Samsung HW-J8500R/EN, HW-J8501R/EN, and HW-J8500R/XN are a series of high-performance soundbars that reflect Samsung's commitment to delivering exceptional audio experiences. Designed to enhance your home entertainment system, these soundbars boast an array of features and technologies that cater to audiophiles and casual listeners alike.

One of the standout features of the HW-J8500 series is its curved design, which not only adds a touch of elegance to your living space but also optimizes audio projection for a more immersive sound experience. The curvature of the soundbar aligns with Samsung’s Curved TVs, providing a cohesive aesthetic and allowing sound to fill the room more evenly.

The soundbar is powered by a robust multi-channel speaker system. With a total power output of 350 watts, it is capable of delivering crystal-clear audio, from treble to bass. This is further enhanced by the inclusion of a wireless subwoofer, which offers deep, resonant low frequencies that can bring movie soundtracks and music to life with remarkable clarity.

In terms of technology, the HW-J8500 series incorporates Dolby Digital and DTS technologies, ensuring that users can experience a cinematic audio atmosphere at home. These formats enable the soundbar to produce enhanced surround sound, creating an enveloping audio experience that complements the visuals on screen.

The convenience of connectivity is another strong point of the HW-J8500 series, featuring multiple input options such as HDMI, optical, and USB. Bluetooth connectivity allows for seamless streaming from compatible devices, while Samsung's Multiroom feature enables users to connect the soundbar to other Samsung audio products for a synchronized multi-speaker setup.

The soundbar also comes with a range of sound modes, tailored settings designed for specific types of audio content. Whether you’re watching movies, listening to music, or playing video games, the HW-J8500 series has a mode to enhance your experience.

Moreover, the HW-J8500R/EN and its variants come equipped with Samsung’s Smart Sound technology, which automatically analyzes audio content and optimizes the sound settings in real-time for the best experience, regardless of the source.

In summary, the Samsung HW-J8500R/EN, HW-J8501R/EN, and HW-J8500R/XN soundbars are a premium choice for anyone looking to elevate their home audio experience. With their elegant design, powerful sound output, and advanced technologies, these soundbars are an ideal complement to any home entertainment setup.