Samsung HW-K651/EN, HW-K650/EN, HW-K651/ZF, HW-K650/ZF, HW-K660/XE, HW-K661/XE manual Troubleshooting

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TROUBLESHOOTING

Troubleshooting

Before requesting service, please check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

Is the volume set to minimum?

¼¼Press the (Mute) button to cancel the Mute function.

¼¼Adjust the volume.

The remote control does not work.

Are the batteries drained?

Is the distance between the remote control and main unit too far?

¼¼Replace with new batteries. ¼¼Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

Is your TV firmware the latest version?

Does an error occur when connecting?

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.

¼¼Reset TV SoundConnect and connect again.

To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

Your subwoofer may not be connected to the main unit of the product.

¼¼Try to connect your subwoofer again. (See Page 16)

Soundbar is not turned on by Bluetooth or Multiroom App.

Check the Network Standby option is OFF.

¼¼If it's true, BT and Wifi functions are not allowed in power off state. Press and hold the ] button for

5 seconds to turn on the Network Standby in power on state.

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Contents Imagine the possibilities Wiring the Main Power Supply Plug UK Only Safety InformationSafety Warnings Precautions ENGContents ++Icons used in this manual What’s IncludedBefore reading the User’s Manual Volume Button Front / Right Side PanelRear / Bottom Panel AUXRemote Control Power VolumeInstalling the Battery in the Remote Control ++Controlling the Soundbar using Your TV Remote Control++Installation Precautions Installing the SoundbarInstalling the Wall Mount Centre Line Rear side of Soundbar Right end of Soundbar Installation Detaching the Soundbar from the Wall Connecting to the Subwoofer Manually Connecting the SubwooferConnecting to the Subwoofer Automatically LED indicator lamp status on subwoofer Status Description ResolutionConnect Connecting to a TVTV SoundConnect Connecting to a TV Using an Hdmi Digital Cable ++Using the Bluetooth Power On functionConnecting to a TV Using a Digital Optical Cable ++Auto Power LinkOptical Cable not supplied ModeDigital Devices Connecting to External DevicesHdmi Cable Optical or Analogue Audio Cable ++AUX Cable++Optical Cable Audio Cable Not suppliedRight end of Soundbar Input ModeAuto Power Down Function Bluetooth To connect the Soundbar to a Bluetooth deviceConnect Bluetooth device Select AV Samsung Soundbar Kxxx from the listTo disconnect the Soundbar from a Bluetooth device Bluetooth Power On Bluetooth PowerTo disconnect the Bluetooth device from a Soundbar ++More About Bluetooth Using the Multiroom App ++Communication Basics++Android or iOS Internet++Launching the Samsung Multiroom App Connecting the Soundbar to Your NetworkMusic in mobile phone Internet radio Music service Using the Network Standby On Function Software Update ++Updating ProcedureUpdating with USB Micro USB to USB adapter Cable Not suppliedAuto update ++If Update was not displayedTroubleshooting Specifications Licences Wireless Models including the frequency of 5.15GHz-5.35GHzWireless Models excluding the frequency of 5.15GHz-5.35GHz United Kingdom Contact Samsung World Wide Country Contact Centre  Web Site ` Europe
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HW-K651/XN, HW-K661/XE, HW-K650/ZF, HW-K650/EN, HW-K650/XN specifications

The Samsung HW-K650/ZF and HW-K651/ZF soundbars are designed to elevate your audio experience, delivering rich and immersive sound that enhances your entertainment. These models include a range of features aimed at providing users with high-quality audio, making them ideal companions for your television or movie watching.

One of the standout features of the HW-K650/ZF and HW-K651/ZF is their powerful 3.1 channel configuration, which includes a separate wireless subwoofer. This combination allows for a more dynamic range of sound, emphasizing deep bass and clear dialogue, resulting in a cinema-like audio experience right in your living room.

These soundbars utilize Samsung's Adaptive Sound technology, which intelligently analyzes the content being played and adjusts the sound output accordingly. This ensures that dialogue is crystal clear, while soundtracks and effects are enhanced, allowing you to hear nuances that might otherwise go unnoticed in standard audio setups.

The HW-K650/ZF and HW-K651/ZF also support Dolby Digital and DTS technologies, which provide an immersive surround sound experience. This is particularly beneficial for action-packed movies, games, or any content where audio plays a crucial role in storytelling.

Additionally, these models come equipped with Bluetooth capability, enabling users to easily stream music from their smartphones, tablets, or other devices. This versatility makes them a great addition, not just for home theater setups, but also for casual listening sessions.

Design-wise, both the HW-K650/ZF and HW-K651/ZF feature a sleek and modern aesthetic that fits seamlessly with a variety of home decor styles. The compact size allows for easy placement, whether mounted on a wall or positioned on a TV stand.

The user-friendly interface, along with a dedicated remote control, simplifies operation while providing quick access to different sound modes, volume control, and connectivity options.

Overall, the Samsung HW-K650/ZF and HW-K651/ZF soundbars provide a comprehensive audio solution that combines advanced technologies, ease of use, and stylish design. Whether you're a movie lover, an avid gamer, or simply enjoy listening to music at home, these soundbars offer an impressive upgrade to your audio experience, ensuring that every sound is delivered with clarity and depth.