Samsung HW-J7500R/ZF, HW-J7501R/EN, HW-J7500R/EN, HW-J7501R/ZF, HW-J7500R/XN manual Troubleshooting

Page 31

TROUBLESHOOTING

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

A function does not work when the button is pressed.

• Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

 

 

Sound is not produced.

 

 

• Is the Mute function on?

¼

(Mute) button to cancel the Mute

 

¼Press the

• Is the volume set to minimum?

function.

 

 

¼¼Adjust the volume.

 

 

 

The remote control does not work.

 

 

• Are the batteries drained?

¼¼Replace with new batteries.

• Is the distance between the remote control and main

¼¼Move closer to the unit.

unit too far?

 

 

The TV SoundConnect (TV pairing) failed.

ENG

•Does your TV support TV SoundConnect?

•Is your TV firmware the latest version?

•Does an error occur when connecting?

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.

¼¼Reset TV SoundConnect and connect again.

To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

• Your subwoofer may not be connected to the

¼¼Try to connect your subwoofer again.

main unit of the product.

(See Page 17)

 

 

The subwoofer drones and vibrates noticeably.

 

• Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your remote control to

 

adjust the subwoofer's volume level (between -12, -6

 

~ +6).

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Contents Imagine the possibilities Important Notice Safety InformationSafety Warnings Wiring the Main Power Supply Plug UK OnlyPrecautions Contents Before Reading the USER’S Manual WHAT’S Included++Icons used in this manual TOP / Front Panel Turns the power on and offControls the volume level Displays the current modeRear / Bottom Panel Source Remote ControlSound Control Sound Installing the Battery in the Remote ControlOn Surround SOUND, OFF Surround Sound Installing the Wall Mount Installing the Soundbar++Installation Precautions Holder-FootHolder-Support Wall ENG Holder-Foot 3EA Holder-Screw 2 3EA Placing the Soundbar on a TV Stand5A.0 Centre the Soundbar on the flat area in front of the TV Assembling the CLAMP-WIREInstalling the Soundbar AS a FREE-STANDING Unit Clamp-WireConnecting to the Subwoofer Automatically Connecting the SubwooferConnecting to the Subwoofer Manually Status Description Resolution LED Indicator Lamp Status on SubwooferLED Turn on the TV and Soundbar Press Connecting to a TVTV Soundconnect ConnectOptical Cable not supplied Connecting to a TV Using AN Hdmi Digital CableConnecting to a TV Using a Digital Optical Cable Hdmi Cable Not supplied++Auto Power Link Connecting to External DevicesHdmi Cable ++AUX Cable Optical or Analogue Audio Cable++Optical Cable You want Input ModeAuto Power Down Function Input mode DisplayTo Connect the Soundbar to a Bluetooth Device BluetoothConnect Bluetooth device Another mode or turn off the Soundbar To Disconnect the Bluetooth Device from a SoundbarTo Disconnect the Soundbar from a Bluetooth Device ++More About Bluetooth++Communication Basics Using the Multiroom APPInstalling the Samsung Multiroom APP Before YOU BeginMusic in mobile phone Internet radio Music service Connecting the Soundbar to Your Network++Launching the Samsung Multiroom App Connect the smart device to your Soundbar Using the Network Standby on Function++Updating Procedure Software UpdateUpdating with USB ++If Update was not displayed Auto UpdateTroubleshooting Licence SpecificationsWeight Main Unit Subwoofer PS-WJ7500R / PS-WJ7501R Http//opensource.samsung.comWireless Models excluding the frequency of 5.15GHz-5.35GHz Wireless Models including the frequency of 5.15GHz-5.35GHzLicences Eire Warranty ConditionsTel 0818 Contact Centre  Web Site ` Europe Contact Samsung World Wide
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HW-J7510R/XE, HW-J7511R/XE, HW-J7501R/EN, HW-J7500R/ZF, HW-J7500R/XN specifications

The Samsung HW-J7500R/EN, HW-J7500R/XN, and HW-J7501R/EN are part of Samsung's premium soundbar lineup, delivering an immersive audio experience to complement any home entertainment setup. With their sleek, curved design, these soundbars are not only functional but also enhance the aesthetic appeal of modern living rooms.

One of the standout features of the HW-J7500 models is their 9.1 channel system, providing multiple audio channels for a spacious soundstage. This setup creates a surround sound experience without the need for additional speakers, making it an excellent choice for people looking to streamline their audio installations. The soundbars utilize Samsung's proprietary Acoustic Beam technology, which actively directs sound to create a more realistic auditory environment. This feature helps to immerse viewers into the action, making movie-watching, gaming, or music listening a truly engaging experience.

In terms of connectivity, the HW-J7500 series is well-equipped. Equipped with multiple HDMI inputs, users can easily connect their devices, such as Blu-ray players, gaming consoles, and set-top boxes. The soundbars also feature Bluetooth compatibility, allowing for seamless streaming from smartphones and tablets. Additionally, built-in Wi-Fi support enables functionality with various streaming services, giving users access to their favorite content without needing to switch devices.

The built-in subwoofer in the HW-J7500 models ensures deep, rich bass that enhances music tracks, sound effects, and dialogue clarity in films. With Samsung's Smart Sound technology, the soundbar automatically analyzes the audio content and optimizes sound quality accordingly, ensuring a refined experience, whether it's an action-packed movie or a soft-spoken dialogue.

Furthermore, these soundbars come with a user-friendly remote control and are compatible with Samsung’s OneRemote, allowing users to control both the soundbar and compatible Samsung devices with a single remote. This enhances convenience and minimizes clutter in the entertainment area.

In summary, the Samsung HW-J7500R/EN, HW-J7500R/XN, and HW-J7501R/EN soundbars combine stylish design with advanced audio technologies to deliver an outstanding home theater experience. With their multi-channel capabilities, innovative sound technologies, and comprehensive connectivity options, they are an excellent investment for any audio enthusiast looking to elevate their home entertainment system.
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