Samsung HW-M360/EN, HW-M360/ZG, HW-M360/ZF manual Troubleshooting, Sound is not produced

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11 TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the powercord plugged into the outlet?

;; Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

;; Disconnect the power plug and connect it again.

Sound dropouts occur in BT mode.

;; See the Bluetooth connection sections on pages 10 and 15.

Sound is not produced.

Is the Mute function on?

;; Press the VOL button to cancel the function.

Is the volume set to minimum?

;; Adjust the Volume.

The remote control does not work.

Are the batteries drained?

;; Replace with new batteries.

Is the distance between the remote control and Soundbarmain unit too far?

;; Move the remote control closer to the Soundbar main unit.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

This issue can occurif the subwooferis not connected to the Soundbarmain unit.

;; Try to connect your subwoofer again. (See page 6.)

The subwoofer drones and vibrates noticeably.

Tryto adjust the vibration of yoursubwoofer.

;; Push the WOOFER button on your remote control up or down to adjust the subwoofer volume. (between -12, -6 ~ +6).

ENG - 29

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Contents Full Manual Wiring the Main Power Supply Plug UK Only Safety InformationPrecautions About this Manual ContentsConnecting a USB Connecting a Mobile Device Connecting an External DeviceUsing the Remote Control Installing the Wall MountSoundbar Main Unit Power Cord Subwoofer Checking the ComponentsAC/DC Adapter Main Unit Front Panel / Right Side Panel of the Soundbar Product OverviewBottom Panel of the Soundbar Connecting Electrical Power Connecting the SoundbarConnecting the Soundbar to the Subwoofer LED Indicator Lights on the Top of SubwooferAutomatic connection between the subwoofer and the Soundbar Rear of the Subwoofer Check before performing the manual connectionPrecautions Method 1. Connecting with a Cable Connecting to Your TVConnecting using an Optical Cable Optical Cable Not suppliedConnecting a TV via Bluetooth Method 2. Connecting WirelesslyAuto Power Link Initial connectionWhat are the BT Ready and BT Pairing statuses? Disconnecting the Soundbar from the TVIf the device fails to connect Connecting using an Optical or Analogue Audio AUX Cable Connecting AN External DeviceOptical Cable Audio AUX CableConnecting a USB USB port DisplayMicro USB to USB adapter Cable Not supplied File Format Type Compatibility list Connecting via Bluetooth Connecting a Mobile DeviceBluetooth device If the device fails to connectBluetooth Power On Bluetooth Power Disconnecting the Bluetooth device from a Soundbar Disconnecting the Soundbar from the Bluetooth deviceMore About Bluetooth Installing the Samsung Audio Remote App Using the Samsung Audio Remote AppLaunching the Samsung Audio Remote App Market search Samsung Audio RemoteUsing the Remote Control How to Use the Remote ControlSurround Auto Power Down Function BT Pairing mode SourceSPORTS, or Movie DRC Dynamic Range ControlPress the indicated areas to select Up/Down/Left/Right Auto Power LinkLeft/Right RepeatMute Adjusting the Soundbar volume with a TV remote controlOutput specifications for the different sound effect modes Using the Hidden ButtonsHidden Button Reference OutputInstallation Precautions Installing the Wall MountWallmount Components Bracket-Wall Mount RCentre Line Cm or moreWall Mount R Holder-Screw heads into Bracket-WallUSB port Detaching the Soundbar from the WallIf Update is not displayed Updating ProcedureSound is not produced TroubleshootingOpen Source Licence Notice LicenceSpecifications Specifications and GuideENG United Kingdom Contact Samsung World Wide
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