Troubleshooting

Before requesting service, please check the following.

Symptom		Check		Remedy

The unit will not turn on.	•	Is the power cord plugged into the	•	Connect the power plug to the
		outlet?	outlet.

A function does not	•	Is there static electricity in the air?	•	Disconnect the power plug and
work when the button is				connect it again.
pressed.
Sound is not produced.	•	Are the speakers and external	•	Connect them correctly.
		components connected properly?	•	Press the MUTE button to cancel
	•	Is the Mute function on?		the function.
	•	Is the volume set to minimum?	•	Adjust the volume.
	•	Is the Speaker Size set incorrectly to	•	Refer to pages 33 to select LARGE,
		NONE?		SMALL or YES.
Picture does not appear	•	Is the external component	•	Connect it correctly.
on a TV when the		connected properly?
function is selected.

Remote controller does	•	Are the batteries drained?	•	Replace with new batteries.
not work.	•	Is the distance between remote	•	Operate at close distance.
		control and main unit too great?
The sound from the left/	• Are the left/right speaker or left/right		•	Check the left/right channel and connect
right channels is		input/output cables connected		it/them correctly.
reversed.		properly?
Can't receive radio	•	Is FM antenna connected properly?	•	Connect the antenna correctly.
broadcasts.			•	If the input strength of antenna signal
				is weak, install the FM antenna in a
				place with good reception.
There is no sound from	•	Are the surround speakers	• Refer to pages 14 ~17 to connect them
surround speakers.		connected properly?		properly.
	•	Is SURR (surround) incorrectly set to	• Refer to page 33 to select LARGE or
		NONE in the Speaker Size?		SMALL.
		NONE in the Speaker Size?	•	Refer to pages 42 ~ 43 to select proper
	•	Is surround mode set to stereo?	•	Refer to pages 42 ~ 43 to select proper
	•	Is surround mode set to stereo?		Surround Mode.
				Surround Mode.
Can't select Dolby Pro	•	Is the input signal selected properly?	• Only 2 channel signal can select
Logic ll mode.				Dolby Pro Logic II mode. (ex:Dolby
				Digital, PCM, 2 channel analogue
				input signal.)

HW-C500-C560S-EUR-0615.indd 54

2010-06-16 3:08:13

HW-C560S/XEN, HW-C560S/XEE, HW-C500/XEE, HW-C560S/EDC, HW-C560S/XEF specifications

The Samsung HW-C500/XEE and HW-C560S/XEE are cutting-edge soundbars designed to enhance your audio experience while enjoying movies, music, and games. These models bring stunning sound quality and a sleek design that complements any entertainment setup.

The HW-C500/XEE features a compact design that makes it easy to integrate into various spaces. It delivers an impressive output power, allowing for rich and immersive sound. With built-in Dolby Digital technology, this soundbar ensures that you enjoy crystal-clear audio from all your favorite content. The HW-C500/XEE also includes Bluetooth connectivity, enabling seamless streaming from your smartphone or tablet without the hassle of wires.

Equipped with a dedicated subwoofer, the HW-C500/XEE enhances low-frequency sounds, providing depth and impact that truly brings your media to life. The soundbar's easy-to-use remote control allows you to adjust settings with ease, ensuring that you can tailor the audio to your preferences.

On the other hand, the HW-C560S/XEE takes audio quality up a notch with its enhanced sound output. This model boasts an upgraded multi-channel system that delivers surround sound, creating a more immersive experience. Perfect for movie enthusiasts, the HW-C560S/XEE helps recreate that cinema-like sound right in your living room.

One of the standout features of the HW-C560S/XEE is its Smart Sound technology, which automatically analyzes the content being played and optimizes the audio settings accordingly. This ensures you always receive the best possible sound quality, regardless of the source material. Additionally, this model supports HDMI ARC, making it easier to connect with compatible TVs and reducing the need for multiple cables.

Both the HW-C500/XEE and HW-C560S/XEE come with various connection options, including optical and AUX inputs, making them versatile enough for various devices. Their sleek and modern aesthetics make them visually appealing, while their powerful audio capabilities make them ideal for any home theater setup.

In conclusion, Samsung's HW-C500/XEE and HW-C560S/XEE soundbars represent an excellent investment for anyone looking to elevate their audio experience. With advanced technologies and design flexibility, these soundbars enhance your enjoyment of movies, music, and gaming, ensuring that you always get the most out of your entertainment.

Troubleshooting

NONE?

HW-C560S/XEN, HW-C560S/XEE, HW-C500/XEE, HW-C560S/EDC, HW-C560S/XEF specifications