Trouble shooting, Check point Solution

Trouble shooting

Before you make a call to a service center, please check the items in the table below.

	Check point		Solution
	Check whether the Wi-Fi of the Smart phone		Activate the Wi-Fi connection of the Smart phone.
	is activated.
Air conditioner
Air conditioner	Check whether the Smart phone and the
cannot be found	Check whether the Smart phone and the		The Smart phone and the air conditioner should be
cannot be found	air conditioner are connected to different		The Smart phone and the air conditioner should be
at Smart A/C	air conditioner are connected to different		connected to the same wireless router.
at Smart A/C	wireless routers		connected to the same wireless router.
application.	wireless routers

	Check whether the Wi-Fi(	) light on the	Check whether the air conditioner is correctly connected to


	Wi-Fi module is on.		a wireless router.

The Smart phone is connected to the air conditioner correctly but it			Restart the Smart A/C application or reconnect the Smart
does not work.			phone with the wireless router.

When selecting In-home function of the Smart A/C application,			Select the air conditioner whose device number is the same
multiple appliances are searched.			as your air conditioner on the list.

I don’t have ID and Password to log in to Out-of-home of Smart A/C			Join the membership at Samsung Smart appliance website
			(http://global.samsungsmartappliance.com) and register your
application.			(http://global.samsungsmartappliance.com) and register your
application.			air conditioner.
			air conditioner.
Out-of-home	Check whether the Wi-Fi(	) light on the	Check whether the air conditioner is connected to the
	Check whether the Wi-Fi(	) light on the	Check whether the air conditioner is connected to the
	Wi-Fi module is on.		wireless router correctly.
function of Smart	Wi-Fi module is on.		wireless router correctly.
function of Smart
A/C application does	Check whether the Wi-Fi(	) light on the	Check whether the wireless router is connected to internet
not work.	Check whether the Wi-Fi(	) light on the	Check whether the wireless router is connected to internet
	Wi-Fi module blinks at an interval of 3 sec.		correctly.

ENGLISH

Junfrau WiFi APP_IB_DB68-03588A_EN.indd 19

2012-11-21 11:28:47

AR18FSSKABENEU, AR09FSSKABENEU, AR12FSSKABENEU, AR18FSSYAWTNEU, AR12FSSYAWTNEU specifications

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