Samsung NZ63K5727BK/EF manual Technical data, Service

Page 26

Warranty and service

Service

Before calling for assistance or service, please check the section “Troubleshooting”. If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

What form does the problem take?

Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

Model description

S/N code (15 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

If you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting”.

If the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

26  English

Technical data

Technical data

 

Width

 

600 mm

 

 

 

 

Appliance dimensions

Depth

 

520 mm

 

 

 

 

 

Height

 

56 mm

 

 

 

 

 

Width

 

560 mm

 

 

 

 

Worktop cut - out

Depth

 

490 mm

dimensions

Height

 

72 mm

 

 

 

 

 

Corner radius

 

3 mm

 

 

 

 

Connection voltage

 

 

220 - 240 V ~ 50 / 60 Hz

Maximum connected load power

 

7.2 kW

 

 

 

 

Weight

Net

 

12.3 kg

 

 

 

Gross

 

15.1 kg

 

 

 

 

 

 

Cooking zones

 

 

 

 

 

 

 

 

 

 

 

Position

Diameter

 

Power

 

 

 

 

Right Front

210 mm

 

2200 W / Boost 3200 W

 

 

 

 

Right Rear

145 mm

 

1400 W / Boost 2000 W

 

 

 

 

Dual Power

280 mm

 

3600 W / Boost 5000 W

 

 

 

 

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Contents Induction Hob Contents Using this manual Safety instructionsSafety instructions NZ63K5727BKEFDG68-00796A-00EN.indd 2016 15653 PM Disposing of the packaging material Proper disposal of your old applianceInstalling the hob Safety instructions for the installerConnecting to the mains power supply Installing into the countertop Hob Parts and features Cooking zonesControl panel Components Induction heatingKey features of your appliance Safety shutoffTemperature detection Dual Power technologyResidual heat indicator Cookware for induction cooking zones Initial cleaningHob use Suitability testOperating noises Using suitable cookwareSize of pans Select cooking zone and heat setting Using the touch control sensorsSwitching the appliance on Quick stop Switching the appliance offUsing the child safety lock Timer Count down Power boost control Timer Count upUsing keep warm Sound on/off Power managementPause Hob Cleaning and careSuggested settings for cooking specific foods Light soilingStubborn soiling Problem dirt Hob frame option Warranty and serviceFAQs and troubleshooting Warranty and service Technical data ServiceTechnical data Product informationQuestions or COMMENTS?
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