Troubleshooting Guide for Samsung RR39M7000SA, RR39M73657F & Other Models

Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users.

General

Symptom		Possible causes			Solution

	•	Power cord is not plugged in	•	Properly plug in the power
		properly.		cord.

	• Temperature control is not		• Set the temperature lower.
		set correctly.	• Set the temperature lower.
		set correctly.

	•	Refrigerator is located near	•	Keep the refrigerator away
Fridge does not		a heat source or direct		from direct sunlight or a
operate.		sunlight.		heat source.
Fridge temperature	•	Not enough clearance	•	Make sure there are at least
is warm.		between refrigerator and		5 cm from the rear and
		sides/rear.		sides.

	•	Vacation mode is activated.	•	Deactivate vacation mode.

	•	The refrigerator is	•	Do not overload the
		overloaded. Food is blocking		refrigerator. Do not allow
		the refrigerator vents.		food to block ventilation.

Fridge is over-	•	Temperature control is not	• Set the temperature higher.
cooling.		set correctly.	• Set the temperature higher.
cooling.		set correctly.

			•	To prevent condensation
				from forming, the
				refrigerator has heat-proof
				piping in the front corners.
				If the ambient temperature
				rises, this equipment may
	•	Refrigerator has heat-proof		not work effectively. This is
Interior wall is hot.	•	Refrigerator has heat-proof		not a system failure.
Interior wall is hot.		piping in the interior wall.
		piping in the interior wall.

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Troubleshooting

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2017-05-11 2:26:10