Samsung LS27C750PSX/CI manual Troubleshooting Guide, Testing the Product, Check the following

Page 76

9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

Issues

Solutions

 

 

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

9 Troubleshooting Guide 76

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Contents S27C750P Table Of Contents Screen Setup Configuring Tint Coordinating OSD Setup and Reset Information Index Copyright Before Using the ProductIcons used in this manual Cleaning Securing the Installation Space Precautions for storageSafety Precautions SymbolsElectricity and Safety Installation and Safety Before Using the Product Operation and Safety GAS Before Using the Product Before Using the Product Correct posture to use the product Checking the Contents PreparationsChecking the Components ComponentsParts Frontal ButtonsAuto Reverse Side Port About portsInstallation Attaching the cradleAdjusting the Product Tilt and Height Rotating the MonitorAnti-theft Lock MagicRotation Auto Before Connecting Connecting and Using a Source DevicePre-connection Checkpoints Connecting and Using a PC Connecting to a PCConnection Using the D-SUB Cable Analogue Type Connection Using the Hdmi CableConnection Using an HDMI-DVI Cable Connecting to Headphones or SpeakersConnecting the Power Cables can be fixed as shownChanging the sound settings on Windows Driver Installation Setting Optimum Resolution Changing the Resolution Using a PC Changing the Resolution on Windows Vista Changing the Resolution on Windows Connecting and Using a Source Device Configuring Brightness Screen SetupBrightness Configuring Contrast ContrastConfiguring Sharpness SharpnessConfiguring Samsung Magic Bright Samsung Magic BrightMagic Upscale Configuring Samsung Magic Upscale Samsung Magic UpscaleImage Size Changing the Image SizeScreen Setup Configuring the Hdmi Black Level Settings Hdmi Black LevelConfiguring Response Time Response TimeConfiguring H-Position & V-Position Position & V-PositionAdjusting Coarse CoarseAdjusting Fine FineConfiguring Red Configuring TintRed Configuring Green GreenConfiguring Blue BlueConfiguring the Color Tone Settings Color ToneConfiguring Gamma GammaCoordinating OSD Configuring LanguageLanguage Configuring Menu H-Position & Menu V-Position Menu H-Position & Menu V-PositionConfiguring Display Time Display TimeTransparency Changing TransparencyReset Setup and ResetInitializing Settings Reset Configuring Eco Saving Eco SavingOff Timer Configuring Off TimerConfiguring Turn Off After Turn Off AfterPC/AV Mode Configuring PC/AV ModeConfiguring Key Repeat Time Key Repeat TimeConfiguring Source Detection Source DetectionConfiguring Customized Key Customized KeyInformation Menu and Others Displaying InformationConfiguring Brightness and Contrast in the Initial Screen Configuring Volume in the Initial Screen Installing the Software What is MagicTune?Installing the Software MagicTuneRemoving the Software Restrictions and Problems with the Installation MultiScreen MultiScreenHardware Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency Installation issue PC modeScreen issue Not Optimum Mode is displayedSound issue Source device issueQ & a Question AnswerTroubleshooting Guide Specifications GeneralSpecifications PowerSaver Standard Signal Mode Table Hdmi Appendix Contact Samsung World WideEurope Cyprus CIS Asia Pacific Africa Responsibility for the Pay Service Cost to Customers Product damage caused by customers faultNot a product defect OthersAppendix Correct Disposal Terminology OSD On Screen DisplayResolution Index Index
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LS27C750PSA/CI, LS27C750PS/UE, LS27C750PS/EN, LS27C750PSX/KZ, LS27C750PSX/CI specifications

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