Before Requesting Service | Samsung LS24A300HSZ/EN, LS22A300HSZ/EN

5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

	Is the power cord connected properly?	Check the connection status of the power cord.

		(Connected using the D-sub cable)
		Check the cable connecting the PC and the product.
	Is the <Check Signal Cable> message displayed on the	(Connected using the DVI cable)
	screen?	If the message appears on the screen even if the cable is
		If the message appears on the screen even if the cable is
		properly connected, recheck the input signal by pressing the [
		] button of the product.

		This occurs when the signal from the graphics card exceeds
	Is the <Not Optimum Mode> message displayed on the	the maximum resolution or the maximum frequency of the
	Is the <Not Optimum Mode> message displayed on the	product.
	screen?	product.
	screen?	In this case, set up the appropriate resolution and the fre-

		quency for the product.

		1. This occurs when the power saving function is running.
		If you click the mouse or press any key, the screen will be
	Is a blank screen displayed and does the power LED blink at	turned on.
	a 1 second interval?	2. If the <Check Signal Cable > condition persists for more
		than five minutes, Lossless mode will be activated.In
		Lossless mode, the backlight of the monitor will turn off.

		If you connect the DVI cable when the PC has booted up or if
		you reconnect the DVI cable after disconnecting the cable
	Did you connect with a DVI cable?	while using a PC, the screen may not be displayed because
		some graphics cards do not output the video signal.
		In this case, reboot the PC while the DVI cable is connected.

		Blank spaces on the screen are not caused by the monitor.
		The cause of the problem is the PC or graphics card, and can
		be fixed by adjusting the screen size in the HDMI or DVI
	Blank spaces are found at the top and bottom of the screen	option of the graphics card settings menu.
	when an [HDMI] or [HDMI-DVI] cable is connected to the	If the graphics card settings menu has no option to adjust the
	monitor and PC.	screen size, update the graphics card driver to the latest ver-
		sion.
		(Please contact the graphics card or computer manufacturer
		for details on how to adjust the screen settings.)

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

If < Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

The on screen adjustment menu (OSD) does not appear.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

The color is weird / The picture is displayed in black and white

Is the entire screen displayed in the same color as if viewing	Check the cable connection to the computer.
the screen through a cellophane paper?	Reinsert the graphics card into the computer completely.

Is the graphics card configured correctly?	Set up the graphics card referring to the user manual.

Troubleshooting

5-2

LS22A300HS/EN, LS24A300HSZ/EN, LS22A300HSZ/EN specifications

The Samsung LS22A300HSZ/EN and LS24A300HSZ/EN are part of Samsung's commitment to delivering exceptional visual experiences through innovative display technology. These monitors are designed to cater to a variety of user needs, from everyday tasks to multimedia experiences.

One of the standout features of both models is their vivid display performance. With Full HD resolution (1920 x 1080 pixels), they provide crisp, clear images that enhance clarity for both work tasks and entertainment. The 22-inch and 24-inch screen sizes allow for a spacious viewing area, making them ideal for multitasking and consuming content.

Both monitors utilize Samsung's advanced VA panel technology, which offers wide viewing angles and superior contrast ratios. This technology ensures that colors remain vibrant and accurate, even from off-axis positions. As a result, users can enjoy consistent picture quality whether they're working alone or collaborating with a team.

In terms of ergonomics, the LS22A300HSZ/EN and LS24A300HSZ/EN come with a simple yet practical stand that provides tilt functionality, allowing users to adjust the screen for optimal viewing comfort. This feature is particularly beneficial during extended use, as it helps to reduce neck strain and enhance overall productivity.

Connectivity options on these models further enhance their appeal. They come equipped with multiple input ports, including HDMI and D-Sub, enabling seamless connection to a variety of devices such as laptops, desktops, and gaming consoles. This versatility makes them suitable for a range of environments, from home offices to gaming setups.

Moreover, these monitors incorporate Samsung's Eye Saver Mode and Flicker Free technology, which help to reduce eye strain caused by prolonged screen time. Eye Saver Mode minimizes blue light emissions, while Flicker Free technology eliminates screen flickering, providing a more comfortable visual experience.

In summary, the Samsung LS22A300HSZ/EN and LS24A300HSZ/EN are compelling choices for users seeking quality, versatility, and comfort in their display solutions. With their impressive display capabilities, ergonomic design, and eye-friendly technologies, these monitors effectively meet the demands of modern-day users across various applications. Whether you are working on important tasks or enjoying multimedia content, these Samsung monitors stand out as reliable companions that combine performance with user-friendly features.