Samsung LC27H580FDUXEN manual Troubleshooting Guide, Testing the Product, Check the following

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Chapter 08

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC.

The blank spaces found on the screen have nothing to do with the product.

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card.

If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version.

(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

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Contents C27F581FD* C27H580FD Table of contents Installing the Software Before Using the Product Securing the Installation SpaceSafety Precautions Precautions for storageCleaning Electricity and SafetyInstallation Operation Page Preparations PartsControl Panel Icons DescriptionAdjust Brightness, Contrast, Sharpness Auto Adjustment Direct Key guideFunction Key Guide IconsDescriptionJOG Button Power saving/Non-signal mode JOG Button ActionChanging the Volume setting Changing Brightness, Contrast and Sharpness settingsPortDescription Adjusting the Product TiltReverse Side Precautions for moving the monitor Anti-theft LockInstallation Attaching the StandRemoving the Stand Connecting and Using a Source Device Read below before installing the monitorConnecting and Using a PC Connection Using the D-SUB Cable Analog TypeConnection Using the Hdmi Cable Connection Using an HDMI-DVI CableConnection Using an DP Cable Connecting to HeadphonesConnecting the Power Correct posture to use the productDriver Installation Setting Optimum ResolutionScreen Setup Samsung Magic BrightBrightness ContrastSharpness ColorEye Saver Mode Game ModeSamsung Magic Upscale Hdmi Black LevelScreen Adjustment Picture SizeAdjusting OSD On Screen Display settings TransparencyPosition LanguageSetup and Reset FreeSyncModels in the Graphic Cards list supports FreeSync PC/AV Mode Off TimerEco Saving Plus Source DetectionInformation Power LED OnReset All Hardware Installing the SoftwareEasy Setting Box Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check the followingSound issue How can I change the frequency? Model Name SpecificationsGeneral Standard Signal Mode Table Vertical Frequency Hz Pixel Clock MHz Sync Polarity H/V Responsibility for the Pay Service Cost to Customers Product damage caused by customers faultAppendix Not a product defect
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LC27H580FDMXCH, LC27H580FDIXCI, LC27H580FDUXEN, LC27H580FDEXXV specifications

The Samsung LC27H580FDUXEN is a remarkable 27-inch QHD monitor that combines outstanding performance and sleek design, elevating the viewing experience for both professionals and gamers alike. This monitor stands out with its stylish curvature and high-resolution capabilities, making it perfect for extended use in various environments, from home offices to gaming setups.

One of the key features of the LC27H580FDUXEN is its 2560 x 1440 (QHD) resolution, which provides four times the pixel density of Full HD. This means sharper images, finer details, and an overall immersive viewing experience. The screen's pixel-per-inch ratio ensures clarity in both textual and graphical content, making it ideal for graphic design, video editing, and gaming applications.

The monitor is equipped with Samsung's advanced VA (Vertical Alignment) panel technology, which delivers deep blacks and vibrant colors. With a contrast ratio of 3000:1, users can expect rich color fidelity and impressive contrast levels, enhancing the overall visual experience. The 178-degree wide viewing angles allow for comfortable viewing from various positions, making it a suitable option for collaborative work or casual use.

Another standout feature of the LC27H580FDUXEN is its 144Hz refresh rate, which significantly improves motion clarity during fast-paced action scenes in games and videos. Coupled with a response time of just 4ms, this monitor minimizes ghosting and blur, ensuring that every frame is crystal clear and smooth.

The design of the LC27H580FDUXEN also merits attention, as it features a sleek, curved screen that conforms to the natural shape of the human eye. This design not only enhances aesthetic appeal but also contributes to reduced eye strain during long usage periods. Furthermore, the monitor boasts a slim profile and minimal bezels, allowing for an expanded field of view and a clean desktop setup.

Additionally, the LC27H580FDUXEN supports AMD FreeSync technology, allowing for tear-free gaming experiences by synchronizing the monitor's refresh rate with the graphics card's output. This ensures smooth gameplay even in graphic-intensive scenarios.

In conclusion, the Samsung LC27H580FDUXEN is a versatile monitor that brings together stunning visuals, advanced technologies, and a user-friendly design. Whether for work, play, or entertainment, this monitor is engineered to meet the demands of a diverse range of users, making it an excellent investment for anyone seeking to enhance their display experience.
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