Samsung LS24E390HL/XV, LS27E390HS/EN, LS24E390HL/EN, LS24E391HL/EN, LS22E390HS/EN manual Screen issue

Page 74

9Troubleshooting Guide

Screen issue

Issues

Solutions

 

 

The screen will not switch on.

Check that the power cable is connected

 

properly. (Refer to "2.2 Connecting and Using a

 

PC")

 

 

The message Check Signal Cable appears.

Check that the cable is properly connected to the

 

product. (Refer to "2.2 Connecting and Using a

 

PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

Not Optimum Mode is displayed.

This message appears when the signal from the

 

graphics card exceeds the maximum resolution or

 

frequency for the product.

 

 

 

Change the maximum resolution and frequency to

 

suit the product performance, referring to

 

Standard Signal Mode Table (page 83).

 

 

The images on the screen look distorted.

Check the cable connection to the product (Refer

 

to "2.2 Connecting and Using a PC")

 

 

The screen is not clear. The screen is blurry.

Adjust Coarse (page 49) and Fine (page 50).

 

 

 

Remove any accessories (video extension cable,

 

etc.) and try again.

 

 

 

Set the resolution and frequency to the

 

recommended level.

 

 

The screen appears unstable and shaky.

Check that the resolution and frequency for the

 

PC are within the range of resolution and

There are shadows or ghost images left on the

frequency compatible with the product. Next, if

screen.

required, change the settings, referring to

 

 

Standard Signal Mode Table (page 83) in this

 

manual and the INFORMATION menu on the

 

product.

 

 

The screen is too bright. The screen is too dark.

Adjust Brightness (page 36) and Contrast (page

 

37).

 

 

Screen color is inconsistent.

Change the COLOR settings. (Refer to "

 

Configuring Tint")

 

 

The colors on the screen have a shadow and are

Change the COLOR settings.

distorted.

(Refer to " Configuring Tint")

 

 

 

White does not really look white.

Change the COLOR settings.

 

(Refer to " Configuring Tint")

 

 

9 Troubleshooting Guide 74

Image 74
Contents S22E395H Plus Table Of Contents Screen Setup Configuring Tint Coordinating OSD Setup and Reset Information Appendix Index Icons used in this manual Before Using the ProductCopyright Cleaning Securing the Installation Space Precautions for storageSafety Precautions SymbolsElectricity and Safety Installation and Safety Before Using the Product Operation and Safety GAS Before Using the Product Before Using the Product Correct posture to use the product Checking the Contents PreparationsParts Control PanelBrightness Auto Features Eye Saver Mode Off Direct Key guideReturn Function Key Guide Color Reverse Side Port About portsInstallation Attaching the StandRemoving the Stand Adjusting the Product Tilt Installing a Wall-mount Kit or Desktop Stand S27E360FAnti-theft Lock Connecting and Using a PC Connecting and Using a Source DeviceBefore Connecting Connecting to a PCConnection Using the Hdmi Cable Connecting and Using a Source Device Connecting the Power Power connection using integrated DC power adapterChanging the sound settings on Windows Driver Installation Setting Optimum Resolution 6HWXS*XLGHBrightness Screen SetupConfiguring Brightness Configuring Contrast ContrastConfiguring Sharpness SharpnessEye Saver Mode Configuring Eye Saver ModeGame Mode Configuring Game ModeConfiguring Samsung Magic Bright Samsung Magic BrightDynamic Configuring Samsung Magic Upscale Samsung Magic UpscaleImage Size Changing the Image SizeAV mode Configuring the Hdmi Black Level Settings Hdmi Black LevelConfiguring the Response Time Response TimeConfiguring H-Position & V-Position Position & V-PositionAdjusting Coarse CoarseAdjusting Fine FineRed Configuring TintConfiguring Red Configuring Green GreenConfiguring Blue BlueConfiguring the Color Tone Settings Color ToneConfiguring Gamma GammaLanguage Configuring LanguageCoordinating OSD Configuring Menu H-Position & Menu V-Position Menu H-Position & Menu V-PositionConfiguring Display Time Display TimeTransparency Changing TransparencyInitializing Settings Reset All Setup and ResetReset All Configuring Eco Saving Plus Eco Saving PlusOff Timer Configuring Off TimerConfiguring Turn Off After PC/AV Mode Configuring PC/AV ModeConfiguring Key Repeat Time Key Repeat TimeConfiguring Source Detection Source DetectionPower LED On Configuring Power LED OnInformation Menu and Others Displaying InformationBrightness Configuring Volume in the Initial Screen VolumeInstalling the Software Installing the SoftwareEasy Setting Box Removing the Software Checking the Resolution and Frequency Troubleshooting GuideTesting the Product Check the followingScreen issue Sound issue Q & a Question AnswerTroubleshooting Guide Specifications S22E395H PlusSpecifications Specifications USA only PowerSaver Standard Signal Mode Table VESA, 1280 x 45.000 60.000 74.250 +/+ Appendix Contact Samsung World WideEcuador Europe France CIS China Mena Africa Rwanda Not a product defect Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault OthersCorrect Disposal Terminology OSD On Screen DisplayResolution Index Index
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LS27E390HS/CH, LS24E391HLO/RU, LS22E390HS/ZR, LS24E390HL/ZR, LS24E360HL/CH specifications

The Samsung LS24E390HL/EN, LS22E391HS/EN, LS24E391HL/EN, LS22E390HS/EN, and LS27E390HS/EN are part of Samsung's esteemed lineup of monitors that offer a blend of stunning visuals and advanced technology, catering to both general and professional users.

One of the hallmark features of these monitors is their use of PLS (Plane-to-Line Switching) technology, which enhances color consistency and viewing angles. This technology allows for wide-angle viewing, ensuring that the display remains vibrant and usable from different angles, making it ideal for multitasking or sharing screens during collaborative work sessions.

The resolution of these monitors is Full HD (1920x1080), which delivers crystal-clear images with excellent detail. This makes them perfect for a variety of uses, including gaming, professional design work, and everyday computing tasks. The high pixel density results in sharp text and vivid imagery, enhancing the overall viewing experience, whether you are watching movies or working on graphic-intensive projects.

Additionally, these monitors boast a dynamic contrast ratio, which provides deeper blacks and brighter whites, increasing the overall richness of colors. This feature is especially beneficial when watching videos or playing games, as it enhances the depth and realism of visual content.

In terms of design, the LS24E390HL/EN, LS22E391HS/EN, LS24E391HL/EN, LS22E390HS/EN, and LS27E390HS/EN offer sleek, modern aesthetics that complement any workspace. The narrow bezel design maximizes screen space while minimizing distractions, making them visually appealing and functional.

The monitors also come equipped with various connectivity options, including HDMI and VGA ports, allowing users to connect multiple devices easily. This flexibility provides convenience for those with different computers or multimedia devices.

To reduce eye strain during extended use, these monitors incorporate Eye Saver Mode and Flicker Free technology. Eye Saver Mode reduces blue light emissions, helping to mitigate the fatigue often experienced during long hours of work or gaming, while Flicker Free technology ensures a stable image without flickering, further promoting a comfortable viewing experience.

Overall, the Samsung LS24E390HL/EN, LS22E391HS/EN, LS24E391HL/EN, LS22E390HS/EN, and LS27E390HS/EN monitors combine innovative features, high-quality visuals, and ergonomic design, making them suitable for users seeking both performance and comfort in their display solutions.