Samsung LU28E570DS/EN manual Troubleshooting Guide, Testing the Product, Check the following

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Chapter 09

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

――Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cables from the product.

3Power on the product.

4If the message Check Signal Cable appears, the product is working normally.

――If the screen remains blank, check the PC system, video controller and cable.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time.

――The displayed resolution may vary, depending on the computer system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.

The message Check Signal Cable appears.

Check that the cable is properly connected to the product.

Check that the device connected to the product is powered on.

Not Optimum Mode is displayed.

This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product.

Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (P.40).

The images on the screen look distorted.

Check the cable connection to the product.

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Contents U28E570D Table of contents Installing the Software Before Using the Product Securing the Installation SpaceSafety Precautions Precautions for storageCleaning Electricity and SafetyInstallation Operation Page Preparations PartsControl Panel Icons DescriptionEye Saver Mode Volume Features Eye Saver Mode Off Direct Key guideFunction Key Guide IconsDescriptionJOG Button Power saving/Non-signal mode JOG Button ActionConfiguring Volume in the Initial Screen BrightnessAdjusting the Product Tilt Reverse SidePortDescription Anti-theft Lock To lock an anti-theft locking deviceInstalling a Wall-mount Kit or Desktop Stand Model nameStandard Screw Quantity Millimeters Installation Attaching the StandRemoving the Stand Connecting and Using a Source Device Connecting and Using a PCConnection Using the Hdmi Cable Connection Using an HDMI-DVI Cable――The input voltage is switched automatically Driver Installation Setting Optimum ResolutionCorrect posture to use the product Screen Setup Samsung Magic BrightBrightness ContrastSharpness ColorEye Saver Mode Samsung Magic AngleHdmi Black Level Game Mode Response TimePicture Size Screen Adjustment Configuring the PIP/PBP Settings PIP/PBPConfiguring PIP/PBP Mode Configuring SizeConfiguring Position Configuring SourceConfiguring Picture Size Configuring ContrastPIP Mode available in PIP mode Size PIP ModeAdjusting OSD On Screen Display settings TransparencyLanguage Display TimeSetup and Reset FreeSync290X/290 Off Timer PC/AV ModeEco Saving Plus DisplayPort VerPower LED On Reset AllKey Repeat Time InformationInstalling the Software Easy Setting BoxRestrictions and Problems with the Installation System RequirementsTroubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check the followingSound issue Source device issueHow can I change the frequency? Specifications GeneralStandard Signal Mode Table Model Name U28E570DHDMI1 HDMI2 VESA, 1600 x 900RB Responsibility for the Pay Service Cost to Customers Product damage caused by customers faultAppendix Not a product defect
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LU28E570DS/EN specifications

The Samsung LU28E570DS/EN is a standout monitor designed to cater to the demands of both professional users and avid gamers. This 28-inch UHD monitor delivers stunning visuals and impressive performance, making it an ideal choice for those seeking a high-quality display that can handle a variety of tasks.

One of the key features of the LU28E570DS/EN is its resolution. With a 3840 x 2160 (4K) Ultra HD resolution, this monitor provides four times the pixel density of Full HD. This means that users can enjoy incredibly sharp images, vibrant colors, and exceptional detail, whether they are watching movies, playing games, or working on graphic design projects. The monitor supports a wide color gamut, featuring 1 billion colors. This ensures that visuals are lifelike and accurate, making it suitable for creative professionals who require precise color representation.

The LU28E570DS/EN utilizes a Samsung PLS (Plane to Line Switching) panel technology. This gives users wider viewing angles of up to 178 degrees, ensuring that colors and brightness remain consistent even from side views. The monitor also features a fast response time of 1 ms (GTG), helping to eliminate motion blur and ghosting during fast-paced gaming or action sequences in movies.

Another notable technology present in this monitor is AMD FreeSync. This adaptive synchronization technology minimizes screen tearing and stuttering during gameplay by coordinating the refresh rate of the monitor with the output of the graphics card. This results in smoother gameplay and a more enjoyable gaming experience overall.

In terms of connectivity, the LU28E570DS/EN is well-equipped with a variety of ports, including HDMI and DisplayPort options, allowing users to easily connect it to various devices such as laptops, gaming consoles, and desktop computers. The monitor also incorporates Picture-in-Picture (PiP) and Picture-by-Picture (PbP) features, enabling users to multitask efficiently by viewing content from multiple sources on the same display.

Ergonomics have not been overlooked in this design. The monitor's sleek, modern stand can be adjusted for height, tilt, and pivot, ensuring user comfort and flexibility for long hours of work or play. Additionally, the monitor’s ultra-slim profile and minimalist bezel design add a contemporary touch that fits seamlessly into any workspace.

In conclusion, the Samsung LU28E570DS/EN is a feature-rich 4K UHD monitor that combines advanced technology, impressive image quality, and ergonomic design. It is perfect for professionals and gamers alike, providing an immersive viewing experience that meets a wide range of visual demands. Whether for work or leisure, this monitor stands out for its performance and versatility.
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