Samsung LS32E590CS/CI, LS32E590CS/EN manual Troubleshooting Guide, Testing the Product

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Chapter 09

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

Power off both the PC and product.

2

Disconnect the cables from the product.

3

Power on the product.

4

If the message Check Signal Cable appears, the product is working normally.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time. ――The displayed resolution may vary depending on the product or PC system settings.

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Contents Monitor Table of contents Installing the Software Copyright Before Using the ProductSafety Precautions Securing the Installation SpacePrecautions for storage SymbolsElectricity and Safety CleaningPower off the product and computer Installation Samsung Operation Product failure, an electric shock or fire may result Output ports, etcPage Correct posture to use the product Checking the Components PreparationsComponents Hdmi cable Optional P.25 Stand base Stand neckControl Panel PartsIcons Description Multi directional button that helps navigateDirect Key guide UP/DOWN Adjust Brightness, Contrast, SharpnessOff IconsDescription Function Key GuidePower Off JOG Button Power saving/Non-signal modeJOG Button Action Source ChangePort Reverse SideAttaching the Stand InstallationRemoving the Stand Adjusting the Product Tilt To lock an anti-theft locking device Anti-theft LockInstalling the Wall Mount Kit Installing the Wall MountS32E590C 200 x 200 7.9 x Wall Mount Kit Specifications VesaBefore Connecting Connecting and Using a Source DeviceConnection Using the Hdmi Cable Pre-connection CheckpointsConnection Using the DP Cable Connection Using an HDMI-DVI CableDVI port on the PC On the PCConnecting the Power Connecting to Headphones or SpeakersSetting Optimum Resolution Driver InstallationClick on the Windows Driver downloaded from the website Select your product model from the list of modelsConfiguring Samsung Magic Bright Screen SetupPC mode Samsung Magic BrightSelected option will be applied AV modeAdjust the Brightness controlling the JOG button LEFT/RIGHT Configuring BrightnessBrightness Dynamic Contrast mode Configuring ContrastAdjust the Contrast controlling the JOG button LEFT/RIGHT ContrastAdjust the Sharpness controlling the JOG button LEFT/RIGHT Configuring SharpnessSharpness Gamma Adjust the middle level of luminance Configuring ColorColor Mode1 / Mode2 / Mode3Hdmi Black Level Configuring the Hdmi Black Level SettingsConfiguring Eye Saver Mode Eye Saver ModeConfiguring Game Mode Game ModeResponse Time Configuring the Response TimeStandard / Faster / Fastest Changing the Picture Size Picture SizeChange the picture size ――A digital output device is connected using the Hdmi cable Configuring H-Position & V-Position Screen AdjustmentTransparency Coordinating OSDChanging Transparency Set the transparency for the menu windowsLanguage Configuring LanguageSet the menu language Display Time Configuring Display TimeSec / 10 sec / 20 sec / 200 sec Configuring Volume Setup and ResetAdjust the Volume controlling the JOG button LEFT/RIGHT Sound――Applicable when speakers are connected Configuring Sound ModeConfiguring Select Sound Eco Saving Plus Configuring Eco Saving PlusOff Deactivate the Eco Saving Plus function Configuring Off Timer Off TimerYou can set the product to automatically turn off Menu System and set Off Timer to Off Configuring Turn Off AfterConfiguring PC/AV Mode PC/AV ModeDisplayPort Ver Configuring DisplayPort VerSource Detection Configuring Source DetectionYou can activate Source Detection Auto The input source is automatically recognizedKey Repeat Time Configuring Key Repeat TimePressed Configuring Power LED On Power LED OnInitializing Settings Reset All Reset AllInformation Menu and Others View the current input source, frequency and resolutionInformation Displaying InformationContrast BrightnessSharpness Configuring Volume in the Initial Screen Easy Setting Box Installing the SoftwareInstalling the Software Removing the SoftwareTesting the Product Troubleshooting GuideChecking the Resolution and Frequency Screen keeps switching on and off Issues SolutionsNot Optimum Mode is displayed Check the followingAdjust Brightness and Contrast IssuesVolume is too low Check the volumeThere is no sound Video is available but there is no soundQuestion Answer Adjust the resolutionHow can I change the frequency? Set the frequency on your graphics cardSettings or Bios Setup on the PC How do I set power-saving mode?Appearance and Themes Display PersonalizeGeneral SpecificationsModel Name Environmental conditions Operating Signal connectorsStorage Power Indicator PowerSaverPower Consumption OffResolution Standard Signal Mode TableModel Name S32E590C Pixel Clock MHz Sync Polarity H/V KHzVESA, 1280 x VESA, 1152 xVESA, 1440 x VESA, 1600 x 900 RBAppendix Product damage caused by customers faultNot a product defect OthersCorrect Disposal OSD On Screen Display On Terminology
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LS32E590CS/EN, LS32E590CS/CI specifications

The Samsung LS32E590CS/EN is a cutting-edge monitor that combines advanced technology with impressive design to deliver an exceptional viewing experience. This 32-inch QHD display offers a resolution of 2560 x 1440 pixels, which provides a sharp and detailed image quality that is perfect for both work and entertainment.

One of the standout features of this monitor is its use of PLS (Plane to Line Switching) technology. This technology enhances color reproduction and offers wide viewing angles, allowing users to view the screen from virtually any position without experiencing color distortion. This makes the LS32E590CS/EN an ideal choice for collaborative work environments or multi-person viewing scenarios.

The monitor also boasts a 60Hz refresh rate and a rapid 4ms response time, making it suitable for gaming and fast-paced media consumption. The low input lag and smooth visuals ensure that gamers can enjoy their favorite titles without any interruptions or choppy performance. Additionally, the monitor supports AMD FreeSync technology, which minimizes screen tearing and stuttering for a more fluid gaming experience.

In terms of connectivity, the Samsung LS32E590CS/EN comes equipped with multiple ports, including HDMI and DisplayPort, ensuring compatibility with a wide range of devices. The inclusion of Picture-in-Picture (PIP) functionality allows users to multitask effectively by displaying content from two different sources simultaneously. This feature is particularly useful for video conferencing or streaming while working on other tasks.

The design of the LS32E590CS/EN is sleek and modern, featuring ultra-thin bezels that maximize the screen area for an immersive viewing experience. Its adjustable stand allows for height, tilt, and swivel adjustments, providing users with the flexibility to customize their setup for optimal comfort.

Energy efficiency is another key characteristic of this monitor, as it is designed to consume less power while delivering outstanding performance. With its elegant design, superior image quality, and versatile features, the Samsung LS32E590CS/EN is a top choice for anyone in need of a reliable and high-performing monitor for various applications, from productivity to entertainment.
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