Samsung EC-WB35FZBPWE1, EC-WB37FZBDWFR, EC-WB35FZBPBFR manual Before contacting a service center

Before contacting a service center

Situation	Suggested remedies
The flash fires unexpectedly	The flash may fire due to static electricity. The
	camera is not malfunctioning.
The date and time are	Set the date and time in the display settings.
incorrect	(p. 109)
The display or buttons do not	Remove the battery, and then insert it again.
work
	If you use your camera at very low temperatures,
The camera display responds	it may cause the camera screen to malfunction
	or discolor. For better performance of your
poorly
	camera screen, use your camera in moderate
	temperatures.
	•	Turn off your camera, and then turn it on again.
	•	Remove your memory card, and then insert it
The memory card has an error	•	again.
		Format your memory card.
	See “Cautions when using memory cards” for
	more detail. (p. 117)

Situation	Suggested remedies
	If you change the name of a file, your camera may
Cannot play back files	not play the file (the name of the file should meet
	the DCF standard). If you encounter this situation,
	play back the files on your computer.
	•	Make sure that the focus option you set is
	•	suitable for close-up shots. (p. 55)
The photo is blurry		Make sure that the lens is clean. If not, clean the
		lens. (p. 113)
	•
		Make sure that the subject is within range of
		the flash. (p. 127)
The colors in the photo do not	An incorrect White Balance can create unrealistic
	color. Select the proper White Balance option to
match the actual scene	suit the light source. (p. 63)
	Your photo is overexposed or underexposed.
The photo is too bright or too	•	Turn the flash off or on. (p. 52)
dark	•	Adjust the ISO sensitivity. (p. 54)
	•	Adjust the exposure value. (p. 61)

Appendixes 124