Samsung HMX-U20BD manual Connecting to a computer

troubleshooting

Connecting to a computer

Symptom		Explanation/Solution
Your computer does not recognize	•	Disconnect the built-in USB plug of the camcorder from the PC,
your camcorder.		restart the PC, and then reconnect camcorder correctly.
	• A video codec is needed to play the file recorded on your
		camcorder. Install or run the built-in edit software (Intelli-studio).
	• Check whether the built-in USB plug of the camcorder is
Cannot play a video file properly on	•	connected in the proper direction.
		Disconnect the built-in USB plug of the camcorder from the PC,
a PC.
		restart the computer, and then reconnect the camcorder properly.
	• Your computer may not have the necessary performance
		specifications to play back a video file. Check the recommended
		computer specifications.
	• Exit the Intelli-studio application, and restart the Windows
		computer.
	• Intelli-studio is not Macintosh compliant.
Intelli-studio does not function	•	Set “PC Software” to “On” in the Settings menu.
properly.	•	The Intelli-studio program may not run automatically. If this occurs,
		access My Computer or Windows Explorer, open the drive that
		corresponds to your camcorder, find Intelli-studio, and then run
		IStudio.exe.
	• Video playback or sound may stop temporarily depending on your
The image or sound on your		computer.
	•	The video or sound copied to your computer is not affected.
camcorder is not played on your		If your camcorder is connected to a computer that does not
computer properly.		support Hi-speed USB (USB2.0), the images or sound may not be
		played back correctly.
		The images and sound copied to your computer are not affected.
	•	Check the system requirements to play a video. page 59
The playback screen is paused or	• Exit all other applications running on the computer.
	•	The transfer speed between the camcorder and PC is too slow,
distorted.
		causing the video to pause or distort. Please copy the file to your
		PC, and then play it back.

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