Samsung LS27B970DS/XV, LS27B971DS/EN manual Audio issues, Source device issue, Other issues

Page 57

Troubleshooting Guide

Troubleshooting

Solutions

 

 

The message "Not

This message appears when the signal from the graphics card

Optimum Mode. "

exceeds the maximum resolution or frequency for the product.

appears on the screen.

Set the maximum resolution and frequency according to the

 

 

product specifications referring to the Standard Signal Mode

 

Table.

The images on the

Check the cable connection to the product

screen look distorted.

 

The screen is not clear.

Remove components (video cable, etc.) and try again.

The screen is blurry.

Set the resolution and frequency to the recommended level.

 

The screen appears

Check that the resolution and frequency of the PC and

unstable and shaky.

graphics card are set within a range compatible with the

There are shadows or

product. Then, change the screen settings if required by

referring to the additional information on the product menu.

ghost images left on the

 

screen.

 

The screen is too bright.

Adjust the Brightness setting.

The screen is too dark.

 

Screen color is

Adjust the COLOR settings.

inconsistent.

 

The colors on the screen

Adjust the COLOR settings.

have a shadow and are

 

distorted.

 

White does not really

Adjust the COLOR settings.

look white.

 

There is no image on the

The product is operating in power-saving mode.

screen and the power

Press any key on the keyboard or move the mouse to return

LED blinks every 0.5 to 1

second.

to normal operating mode.

Audio issues

Troubleshooting

Solutions

 

 

There is no sound.

Adjust the product volume.

 

Check that the source device connected to the product is

 

powered on.

The volume is too low.

Adjust the volume.

If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program.

Source device issue

Troubleshooting

Solutions

 

 

 

A beeping sound is heard

Have your PC serviced if it makes a beeping sound when

 

continuously when my

booting.

 

PC is booting.

 

 

 

 

Other issues

 

 

 

 

 

Troubleshooting

Solutions

 

 

 

 

The stand generates

The upper part of the stand may become slightly hot at room

 

heat. Why is that? Does

temperature. This occurs as the heat inside the stand releases

 

this mean that the

naturally. The intensity of heat you feel can vary depending on

 

product is defective?

whether the room is sealed or depending on the surrounding

 

 

temperature. This does not indicate a defect. You can use the

 

 

product without worry.

 

 

It is recommended to use the product in a location that offers

 

 

good ventilation at the back of the monitor stand.

 

 

 

57

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Contents S27B970D / S27B971D Table of Contents Connecting and Using a Source Device Installing Software Copyright Before Using the ProductSafety Precautions Securing the Installation SpaceSymbols Precautions for storageElectricity and Safety CleaningInstallation and Safety Operation and Safety GAS Before Using the Product Use the product in the correct posture as follows Correct posture to use the productPreparation Checking the ContentsChecking the Components ComponentsItems sold separately Front Buttons PartsThis port can connect to a PC only Rear ViewSide View Adjusting the Product TiltAdjusting the Product Height Using NCE Natural Color Expert What is Monitor Calibration?Supported calibrators NCE Program Installation/Uninstallation What is NCE Natural Color Expert?Connecting the Calibrator Features of the NCE ProgramStarting NCE Natural Color Expert Layout and Menu Items on the NCE Home ScreenSelect More to edit a profile as follows Layout and Menu Items on the Uniformity ScreenStarting Calibration Overview and Functions of the Verification ScreenUsing NCE Natural Color Expert Using NCE Natural Color Expert Advanced Using NCE Natural Color Expert Using MHL Using MHLMHL Mobile High-Definition Link Disabling MHL When the mobile device is in power-saving modeChecklist before Connecting to Source Devices Connecting and Using a Source DeviceConnecting the Power Pre-connection CheckpointsConnecting to a PC Connecting and Using a PCConnection Using an HDMI-DVI Cable Connection Using an Hdmi Cable Digital TypeConnection Using the DP Cable Connection using a Dual-link DVI cable digital typeConnecting the Product to a PC as a USB HUB Driver InstallationChanging the Resolution Using a PC Setting Optimum ResolutionChanging the Resolution on Windows Vista Connection Using an Hdmi Cable Connecting to a Video DeviceChanging the Dynamic Contrast Setting Screen SetupConfiguring Brightness Dynamic ContrastConfiguring Sharpness Configuring ContrastContrast SharpnessConfiguring Hdmi Black Level Configuring Response TimeResponse Time Hdmi Black LevelConfiguring the Tint Settings Color ModeConfiguring Color Mode Configuring Green Configuring RedRed GreenConfiguring Color Temp Configuring BlueBlue Color TempGamma Configuring GammaConfiguring Image Size Resizing or Relocating the ScreenImage Size Configuring H-Position Configuring V-PositionPosition Menu H-Position Menu V-Position Configuring Menu H-Position Configuring Menu V-PositionConfiguring Eco Saving Setup and ResetConfiguring Menu Transparency Eco SavingConfiguring Language PC/AV ModeConfiguring PC/AV Mode LanguageConfiguring Display Time Configuring Auto SourceAuto Source Display TimeConfiguring Key Repeat Time Off Timer On/OffConfiguring Off Timer On/Off Key Repeat TimeReset Off Timer SettingConfiguring Off Timer Setting Restoring the default settings ResetConfiguring Color Mode in the Initial Screen Information Menu and OthersViewing information Information Configuring Volume in the Initial Screen Configuring Brightness and Contrast in the Initial Screen Removing the Software Installing the SoftwareCheck the following Testing the Product Checking the Resolution and FrequencyInstallation issue PC mode Screen issueAudio issues Source device issueOther issues Question Answer How do I set power General SpecificationsPreset Timing Modes PowerSaverHorizontal Vertical Clock frequency Contact Samsung World Wide AppendixEurope CIS Asia Pacific Responsibility for the Pay Service Cost to Customers Product damage caused by customer’s faultNot a product defect Others Correct DisposalTerminology Index
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LS27B970DS/XV, LS27B970DS/XY, LS27B970DS/NG, LS27B971DS/EN, LS27B970DS/CI specifications

The Samsung LS27B970DS/EN is a premium 27-inch monitor that caters to the needs of creatives, professionals, and gaming enthusiasts, bringing a host of advanced features and technologies designed to enhance productivity and provide an immersive visual experience.

At the heart of the LS27B970DS/EN is its stunning 4K UHD resolution, boasting a crisp pixel density that ensures sharp and detailed imagery. This high resolution is complemented by Samsung's Quantum Dot technology which delivers a broader color spectrum and vibrant visuals, providing exceptional color accuracy and making it ideal for graphic design, photo editing, and video production. The monitor covers 99% of the Adobe RGB color space, ensuring that professionals can work with confidence that their designs are true to life.

Another notable feature is the display's HDR10 compatibility, allowing users to experience a wider dynamic range of brightness and contrast. This feature significantly enhances the viewing experience, making images appear more realistic with deeper blacks and brighter highlights. Furthermore, the LS27B970DS/EN incorporates a peak brightness of up to 600 nits, making it suitable for various lighting environments.

To optimize the ergonomics, the monitor comes with a versatile stand that supports height, tilt, swivel, and pivot adjustments. This flexibility allows users to find the perfect viewing angle, promoting a comfortable working environment for extended sessions. For added convenience, the LS27B970DS/EN features built-in KVM switch capabilities, enabling users to control multiple devices seamlessly with a single keyboard and mouse, which is perfect for multitasking between workstation and laptop.

Performance-wise, the monitor offers a rapid 240Hz refresh rate alongside a 1ms response time, making it a formidable option for gamers. The low input lag ensures a smooth and responsive gaming experience, which is crucial for fast-paced titles. In addition, AMD FreeSync support reduces screen tearing, further enhancing gameplay fluidity.

Connectivity is another strong point for this model. It includes multiple ports such as HDMI, DisplayPort, USB-C, and USB 3.0, providing ample options for connecting various devices. The USB-C port also supports power delivery, allowing users to charge their laptops while providing a data connection.

In summary, the Samsung LS27B970DS/EN combines cutting-edge technologies with practical features, catering to both professional and recreational use. Its remarkable visual performance, ergonomic design, and versatile connectivity options make it an standout choice in the high-end monitor market.