Samsung UE40H6690SVXZG, UE48H6690SVXZG, UE55H6690SVXZG manual Troubleshooting

Issues

Solutions and Explanations

The TV won’t turn on.

Make sure the AC power cord is securely plugged into the wall outlet and the TV.

Make sure the wall outlet is working.

Try pressing the Pbutton on the TV to make sure the problem is not the remote. If the TV

turns on, refer to the “Remote control does not work” item below.

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV

and external devices.

Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to

match the TV's input connections. For example, if the output of an external device is

HDMI, it should be connected to an HDMI input on the TV.

Make sure your connected devices are powered on.

Be sure to select the correct input source.

Reboot the connected device by unplugging it, and then reconnecting the device’s

power cable.

The remote control does not

Replace the remote control batteries. Make sure the batteries are installed with their

work.

polarities (+/–) in the correct direction.

Clean the sensor’s transmission window on the remote.

Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

The remote control of the cable/

Programme the Cable/Set remote control to operate the TV. Refer to the Cable/Set-

set top box doesn’t turn the TV

Top-Box user manual for the SAMSUNG TV code.

on or off or adjust the volume.