Samsung UE75MU6198UXZG manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected ( > Source).

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning Settings > Auto Tuning).

–– This function is only available on certain models in specific geographical areas.

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Contents Series Learning the e-Manuals assistance functions Risk of Electric SHOCK. do not Open Page Contents Whats in the Box? TV Installation Mounting the TV on a wallAttaching the TV to the Stand Installation with a stand Installation with a wall mountProviding proper ventilation for your TV Preventing the TV from falling Standard Remote Control PPowerPage Initial Setup Using the TV ControllerNetwork Connection Wired Connecting to a NetworkNetwork Connection Wireless TV won’t turn on Troubleshooting and MaintenanceTroubleshooting Intermittent Wi-Fi Remote control does not workTV settings are lost after 5 minutes Single story Multi storyEco Sensor and screen brightness What is Remote Support?Video App problems Youtube etc How does Remote Support work?Still image warning Caring for the TVSpecifications and Other Information SpecificationsDecreasing power consumption Environmental ConsiderationsLicences Recommendation EU OnlyPage Vor dem Lesen der Bedienungsanleitung Lernen der Assistenzfunktionen des e-ManualAchtung! Wichtige Sicherheitshinweise AchtungPage Inhalt Lieferumfang Installation des Fernsehgeräts Montieren des Geräts an der WandBefestigen des Fernsehgeräts am Standfuß Installation mit Standfuß Installation mit WandhalterungAusreichende Belüftung Ihres Geräts Daten der VesaVerwenden des Kippschutzes Die Standardfernbedienung SourcePage Anfangseinstellung Verwenden des TV-SteuerungsNetzwerkverbindung Kabel Verbinden mit einem NetzwerkNetzwerkverbindung Drahtlos Der Fernseher kann nicht eingeschaltet werden Fehlerbehebung und WartungFehlerbehebung EinstöckigMehrstöckig Wi-Fi-AussetzerDie Fernbedienung funktioniert nicht Öko-Sensor und Bildschirmhelligkeit Probleme mit Video Apps Youtube uswWas ist Fernunterstützung? Wie funktioniert Remote Support?Standbild-Warnung Pflegen des FernsehgerätsTechnische Daten und weitere Informationen Technische DatenTemperatur im Betrieb UmgebungsbedingungenVerringern des Stromverbrauchs Luftfeuchtigkeit im BetriebLizenzen Empfehlung Nur EUDeutsch Avant de lire le présent manuel de lutilisateur Avertissement ! Consignes de sécurité importantes Risque DE Choc ÉLECTRIQUE. NE PAS OuvrirPage Sommaire Contenu de la boîte Installation du téléviseur Fixation du téléviseur à un murFixation du téléviseur sur le socle Installation sur un socleVentilation adaptée de votre téléviseur En poucesConseils pour éviter toute chute du téléviseur 03 Télécommande standard AlimentationPage Configuration initiale Utilisation de contrôleur TVConnexion réseau Câble Connexion à un réseauConnexion réseau Sans fil Le téléviseur ne sallume pas 06 Résolution des problèmes et entretienRésolution des problèmes Les réglages du téléviseur sont perdus après 5 minutes La télécommande ne fonctionne pasConnexion Wi-Fi instable Sur un même étage Différents étagesProblèmes avec les applications vidéo YouTube, etc Quest que lassistance à distance ?Capteur Eco et luminosité de lécran Comment lassistance à distance fonctionne-t-elle ?Avertissement relatif aux images fixes Entretien du téléviseurCaractéristiques techniques Conditions ambiantes Réduction de la consommation dénergieRecommandation UE uniquement Page Prima di leggere questo manuale dellutente Conoscere le funzioni di assistenza delle-ManualAvvertenza! Istruzioni importanti di sicurezza Page Indice Contenuto della confezione Installazione TV Montaggio del televisore a pareteMontaggio del televisore sul piedistallo Installazione con piedistalloGarantire unadeguata ventilazione al televisore Prevenire la caduta del televisore Telecomando standard PAccensionePage Impostazione iniziale Uso di Controller TVConnessione di rete Cablata Connessione di rete WirelessConnessione alla rete Il televisore non si accende Risoluzione dei problemi e manutenzioneRisoluzione dei problemi Le impostazioni TV vengono perse dopo 5 minuti Wi-Fi intermittenteIl telecomando non funziona Piano unico MultipianoSensore Eco e luminosità dello schermo Problemi di applicazioni video Youtube eccCosè lAssistenza remota? Come funziona lassistenza da remoto?Avvertenza per la visualizzazione di immagini fisse Manutenzione del televisoreSpecifiche e altre informazioni SpecificheCaratteristiche ambientali Riduzione del consumo energeticoLicenze Raccomandazioni Solo UEItaliano This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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