Samsung GT-S5250HKAO2C Troubleshooting, Your device displays Service unavailable or Network error

Page 114

Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

 

When the device lock feature is

Password

enabled, you must enter the password

 

you set for the device.

 

When using the device for the first

 

time or when the PIN requirement

PIN

is enabled, you must enter the PIN

supplied with the SIM card. You can

 

 

disable this feature by using the PIN

 

lock menu.

Code

Try this to solve the problem:

 

Your SIM card is blocked, usually as a

PUK

result of entering your PIN incorrectly

several times. You must enter the PUK

 

 

supplied by your service provider.

 

When you access a menu requiring the

PIN2

PIN2, you must enter the PIN2 supplied

with the SIM card. For details, contact

 

 

your service provider.

Your device displays "Service unavailable" or "Network error"

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

•You cannot access some options without a subscription. Contact your service provider for more details.

114Troubleshooting

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Contents GT-S5250 Using this manual Read me firstInstructional icons Please keep this manual for future referenceRepresents the End key CopyrightTrademarks Copyright 2012 Samsung ElectronicsUsing this manual Contents Web EntertainmentPersonal information ConnectivitySafety precautions SettingsTroubleshooting ToolsInstall the SIM card and battery AssemblingUnpack Coloured contacts facing up Insert the SIM cardSelect Yes To turn it off Remove the back cover SlotCharge the battery Insert the battery Replace the back coverMultifunction jack ›› Charge with the travel adapterDevice OutletBefore charging, ensure that your PC is turned on Insert a memory card optional›› Charge with the PC data cable On a PC›› Remove the memory card Locks in placeAttach a hand strap optional ›› Format the memory cardHook it over the small projection Getting started Turn your device on and offTo turn on your device Press and hold Get to know your device ›› Device layout››Keys ›› Idle screen››Indicator icons Use the touch screen ›› Shortcuts panelGetting started Access menus To access your device’s menusLock or unlock the touch screen and keys ›› Organise applications Home screen›› Launch multiple applications Launch and manage applications›› Add new main menu screens ›› Use the task managerUse widgets ›› Open the widget toolbar›› Manage web-based widgets ›› Adjust the volume of the key tonesCustomise your device ›› Add new panels to the idle screen›› Adjust the brightness of the display ›› Switch to the silent profile›› Set up a sound profile ›› Select a wallpaper for the idle screen›› Lock your device ›› Lock your SIM cardSelect Phone lock Select Mobile tracker Enter your password and select Done. Select OK to continue›› Activate the mobile tracker Enter a phone number including a country code with +Option Function Keypad Enter textChange the text input method KeyboardEnter text using different input methods Symbol Set you want Mode FunctionKey in ABC or T9 mode Enter a numberField Copy and paste textText onto the clipboard Text field›› Make and answer a call CommunicationCalling Make a callReject a call ›› Use the headset›› Use options during a call Call an international number›› Use additional features ›› View and dial missed callsSelect → Transfer. You will be disconnected Set auto rejection Make a fake callUse Fixed Dialling Number FDN mode Set call divertingSet call barring Logs›› View call and message logs Set call waiting››View the log manager → Log manager›› Set up an MMS profile Messages›› Send a text message ›› Send a multimedia message Profiles→ Conversation view ›› View a text or multimedia messageSelect → Folder view → Broadcast messagesCreate a text template ›› Listen to voice mail messages›› Use message templates Create a multimedia template→ My folders → Create → Settings → SOS messages →›› Send an SOS message Sending options›› Set up an email account and profile Set up an email accountSelect an email profile → Settings →›› Send an email message Compose›› View an email message Server→ Download ChatON Social Hub Entertainment Camera›› Capture a photo View the photo or video you capture last ›› Capture a photo in Smile shot mode → Smile shot→ Continuous ›› Capture a series of photos›› Capture a panoramic photo KeySelect to save the panoramic photo ›› Capture a mosaic photoPhoto → Mosaic›› Customise camera settings Select To switch to the camcorder Adjustments›› Capture a video Upload Post the video to a community website or blog ›› Customise camcorder settings Video player›› Play a video ›› Customise video player settings Music ›› Add music files to your deviceBar Activate Shuffle mode›› Play music One file, or repeating all files›› Create a playlist ›› Customise music player settings→ Settings ›› Add a song to the quick list›› Add music information to the wish list FM radio›› Find music information Menu mode, select Music → → Music recognition›› Listen to the FM radio FM radio scans and saves available stations automatically›› Save radio stations automatically ›› Customise FM radio settings›› Record a song from the FM radio → Go toGames ›› Download games and applications›› Play games or launch applications Controls and options of games or applications may varyContacts ›› Create a contact›› Find a contact ›› Set a favourite number ›› Create your namecardAccounts ›› Copy contacts Calendar›› Create a group of contacts ›› Create an eventTask ›› Stop an event alarm→ Print via Bluetooth ›› View events›› View tasks Memo›› Create a task ›› Create a memo›› Record a voice memo Voice rec›› View memos ›› Play a voice memoPersonal information Web ›› Set up an internet profileSettings → Internet profiles InternetNavigate web pages with the following keys Number Function Bookmark the current web›› Customise browser settings Settings›› Bookmark your favourite web pages Passwords Activating the auto updateAbout Access version and copyright Internet Accessed web pagesSamsung Apps Update and read RSS feedsSelect Update → feeds → Update → Yes ›› Use the RSS reader›› Set up a synchronisation profile SynchroniseSynchronise Community websites YouTube›› Start synchronisation Bluetooth BluetoothConnectivity ›› Find and pair with other Bluetooth- enabled devices → Settings → My phones visibility → Always on → SaveBluetooth → Search Application or My files Select ›› Send data using the Bluetooth wireless feature›› Receive data using the Bluetooth wireless feature Select Done if necessary›› Use Remote SIM mode Wi-Fi›› Print data using the Bluetooth wireless feature → Print via → Bluetooth, or select›› Find and connect to a Wlan ›› Activate the Wlan featureWi-Fi ›› Customise the connection profileManually set the IP address When you are finished, select BackFor the Wlan AP. You can Addresses›› Enhance the GPS functionality ›› Activate the GPS feature›› Use the mobile networks for location Service Location›› Connect with Samsung Kies PC connections›› Find your location USB → USB debuggingUSB → DRM media → Set ›› Synchronise with Windows Media Player›› Connect as a mass storage device USB → Mass storage → SetUSB → Internet sharing → Set ›› Use your device as a wireless modemOpen the folder to view files Create a modem connection on your PC›› Delete an alarm ›› Set a new alarm›› Stop an alarm Tools›› Use the stopwatch ›› Use the count-down timer›› Create a world clock ViewCalculator My accounts›› Create a web account ›› Change the auto sync schedule My files›› Delete or edit my accounts ›› Supported file formats›› View a file ›› Print an image Print an image using a USB connectionPrint an image using the Bluetooth wireless feature ›› Set an image as your wallpaperApply effects to images Adjust an image›› Edit an image Transform an imageInsert a visual feature SearchLearn to search for data stored on your device Flight mode SettingsAccess the Settings menu Menu mode, select SettingsSound profiles CallMessage and email Wallpaper Select a background image for the idle screen Display and lightGeneral Lock screenDate and time Time zone Set your home time zoneMenu and widgets Applications›› Call Voice call General settings›› Messages Text messagesReceiving options ›› Email Order of display name Set how to display contact names ›› Contacts›› Internet ›› Photo upload settings›› Calendar ›› Media player›› Social network profiles ›› Installation settingsSecurity ›› ChatONReset MemoryAbout phone Software update SIM applicationsTroubleshooting Your device displays Service unavailable or Network errorLock menu Outgoing calls are not connected Touch screen responds slowly or improperlyCalls are being dropped Incoming calls are not connectedOthers cannot hear you speaking on a call When dialling from contacts, the call is not connectedBattery does not charge properly or the device turns off Audio quality is poorError messages appear when launching the camera Error messages appear when launching the FM radioYour device is hot to the touch Error messages appear when opening music files Another Bluetooth device is not locatedYour device freezes or has fatal errors Safety precautions Handle and dispose of batteries and chargers with careTurn off your device where prohibited Turn off your device when in an aircraft Proper care and use of your mobile device Keep your device dryEnsure maximum battery and charger life Use caution when using the device while walking or moving Install mobile devices and equipment with caution Specific Absorption Rate SAR certification informationCorrect disposal of this product Correct disposal of batteries in this productDisclaimer Using options during a call 35 viewing missed 36 waiting  Index101 See web browserDownloading 67 playing  Message log  Messages Capturing panoramic Images via USB  Flight mode 16102 Reset  103To install Kies PC Sync Adding bookmarks  Widgets GSM Wi-Fi Mobile Phone GT-S5250 Declaration of Conformity R&TTE
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GT-S5250PWFGBL, GT-S5250HKAPRO, GT-S5250PWRCIT, GT-S5250TIACIT, GT-S5250PWFSER specifications

The Samsung GT-S5250 series, which includes the models GT-S5250MSASER, GT-S5250TIASER, GT-S5250PWASER, GT-S5250HKASER, and GT-S5250PWFSER, represents a line of mobile phones designed for users seeking a balance between essential features and affordability.

One of the primary characteristics of the GT-S5250 series is its compact and lightweight design, making it an excellent choice for users who prefer portability. The smooth curves and sleek finishes of these devices contribute to their modern aesthetics, appealing to a wide range of consumers.

In terms of performance, the GT-S5250 series is equipped with a reliable processor that ensures smooth operation for everyday tasks. Users can enjoy a lag-free experience while engaging in activities such as browsing the web, sending messages, and using social media applications. The devices also offer reasonable internal storage, allowing users to store essential apps and media.

A standout feature of the GT-S5250 series is its multimedia capabilities. The phones are equipped with a decent camera system that enables users to capture high-quality photos and videos. The camera interface includes various features such as scene modes and image editing options, catering to both casual shooters and photography enthusiasts.

The display technology used in the GT-S5250 series is designed to provide clear and vibrant visuals. With a sizable screen size, the devices enable users to enjoy videos, games, and other content in a comfortable viewing experience. The resolution is adequate for most tasks, ensuring that text and images are sharp and easy to read.

Connectivity options in the GT-S5250 models are robust, featuring support for 3G networks and Wi-Fi connectivity. This allows users to stay connected online with ease, whether they are at home, at work, or on the go. The inclusion of Bluetooth technology also facilitates easy pairing with other devices, such as headphones and speakers.

Battery life is another highlight of the GT-S5250 series. The devices are equipped with a durable battery that provides sufficient power for a full day of use, accommodating users' busy lifestyles without the need for frequent recharging.

Overall, the Samsung GT-S5250 series is a solid choice for consumers looking for a practical and stylish mobile phone. With its blend of essential features, multimedia capabilities, and reliable performance, it is well-suited to meet the demands of everyday users.
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