Samsung UE55KU6510UXZT What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

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Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series Risk of Electric Shock do not Open Whats in the Box? Using the TV Controller Connecting to a NetworkNetwork Connection Wireless Network Connection WiredInstalling batteries into the Samsung Smart Remote Samsung Smart RemoteInitial setup Pairing the TV to the Samsung Smart RemoteUsing the buttons in the e-Manual E-ManualTroubleshooting and Maintenance TroubleshootingRemote control does not work TV won’t turn onWhat is Remote Support? TV settings are lost after 5 minutesIntermittent Wi-Fi Video App problems Youtube etcCaring for the TV Eco Sensor and screen brightnessStill image warning Mounting the TV on a wall TV InstallationVesa wall mount kit notes and specifications Installation with a stand Preventing the TV from falling Safety Precaution Securing the TV to the wallAttaching the TV to the Stand Decreasing power consumption Specifications and Other InformationSpecifications Licences Recommendation EU OnlyEnglish Achtung! Wichtige Sicherheitshinweise Lieferumfang Verwenden des TV-Controllers Verbinden mit einem NetzwerkNetzwerkverbindung Drahtlos Netzwerkverbindung KabelDie Samsung Smart Remote Einsetzen der Batterien in die Samsung Smart RemoteDas e-Manual AnfangseinstellungKoppeln des Fernsehgeräts mit der Samsung Smart Remote Verwenden der Tasten im e-ManualFehlerbehebung und Wartung FehlerbehebungDer Fernseher kann nicht eingeschaltet werden Die Fernbedienung funktioniert nichtWi-Fi-Aussetzer Probleme mit Video Apps Youtube uswWas ist Fernunterstützung? Wie funktioniert Remote Support?Pflegen des Fernsehgeräts Öko-Sensor und BildschirmhelligkeitWarnung bei Standbildern Hinweise und Spezifikationen zur VESA-Wandhalterung Installation des FernsehgerätsMontieren des Geräts an der Wand Installation mit Standfuß Verwenden des Kippschutzes Befestigen des Fernsehgeräts am StandfußSicherheitshinweis Befestigen des Geräts an der Wand Verringern des Stromverbrauchs Technische Daten und weitere InformationenTechnische Daten Lizenzen Empfehlung Nur EUDeutsch Avertissement ! Consignes de sécurité importantes Contenu de la boîte Utilisation du contrôleur du téléviseur Connexion à un réseauConnexion réseau Sans fil Connexion réseau CâbleMise en place des piles dans le Samsung Smart Remote Configuration initiale ManualPairage du téléviseur et du Samsung Smart Remote Utilisation des boutons du manuel électroniqueRésolution des problèmes et entretien Résolution des problèmesLa télécommande ne fonctionne pas Le téléviseur ne sallume pasConnexion Wi-Fi instable Quest-ce que lassistance à distance ?Comment lassistance à distance fonctionne-t-elle ? Les réglages du téléviseur sont perdus après 5 minutesEntretien du téléviseur Capteur Eco et luminosité de lécranAvertissement relatif aux images fixes Kit de montage mural Vesa Remarques et spécifications Installation du téléviseurFixation du téléviseur à un mur Installation sur un socle Conseils pour éviter toute chute du téléviseur Fixation du téléviseur sur le soclePrécautions de sécurité fixation du téléviseur au mur Spécifications Réduction de la consommation dénergieRecommandation UE uniquement Français Attenzione! Istruzioni importanti di sicurezza Contenuto della confezione Connessione di rete Wireless Uso del Controller TVConnessione alla rete Connessione di rete CablataSamsung Smart Remote Impostazione iniziale Uso dei tasti delle-ManualRisoluzione dei problemi e manutenzione Risoluzione dei problemiIl televisore non si accende Il telecomando non funzionaWi-Fi intermittente Problemi di applicazioni video Youtube eccCosè lAssistenza remota? Come funziona lassistenza da remoto?Manutenzione del televisore Sensore Eco e luminosità dello schermoAvvertenza per la visualizzazione di immagini fisse Installazione TV Montaggio del televisore a pareteDisposizione dei cavi utilizzando la guida Garantire unadeguata ventilazione al televisoreMontaggio del televisore sul piedistallo Prevenire la caduta del televisoreRiduzione del consumo energetico Specifiche e altre informazioniSpecifiche Licenze Raccomandazioni Solo UEItaliano This page is intentionally Left blank This page is intentionally Left blank Country Customer Care Centre Web Site
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UE43KU6510UXZG, UE49KU6510UXZG, UE49KU6510UXXU, UE55KU6510UXZF, UE55KU6510UXZG specifications

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