Troubleshooting and Maintenance | Samsung UE55NU8079TXZG guide

06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (	> Source).
•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (		> Settings

>Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Tuning to search for channels ( > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

––The Auto Tuning Settings may not appear depending on the model or geographical area.

––If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

English - 14

UE55NU8040TXZG, UE55NU8059TXZG, UE49NU8079TXZG, UE55NU8049TXZG, UE55NU8079TXZG specifications

The Samsung UE65NU8059TXZG, UE65NU8040TXZG, UE49NU8059TXZG, UE49NU8040TXZG, and UE65NU8049TXZG are part of Samsung's NU8000 series, renowned for their impressive display quality and advanced features. These models offer an exceptional viewing experience with 4K UHD resolution, which boasts four times the pixels of Full HD, providing stunning detail and vibrant colors.

One of the standout features of these televisions is HDR (High Dynamic Range), which enhances the contrast between the brightest whites and the darkest blacks, delivering a more dynamic and lifelike image. This technology allows viewers to experience a broader spectrum of colors, making it ideal for watching movies, sports, and gaming.

All models in this series come equipped with Samsung's PurColor technology. This technology improves the color accuracy and vibrancy, ensuring that images appear natural and true to life. The result is an immersive viewing experience that captivates audiences by bringing photos and videos to life with striking clarity.

The NU8000 series utilizes Ultra Slim Array technology, which helps to manage backlighting effectively. This means that users can expect deeper blacks and enhanced contrast, contributing to an optimal viewing experience in various lighting conditions.

Smart TV capabilities are another attractive feature of these Samsung models. Powered by the Tizen operating system, users can easily access a wide range of apps, streaming services, and content through the intuitive Smart Hub interface. This makes it simple to switch between live TV, games, and online streaming platforms, providing endless entertainment options.

Sound quality is often overlooked, but Samsung ensures that these models feature Dolby Digital Plus technology. This enhances the audio experience, providing immersive sound that complements the stunning visuals.

In terms of design, the Samsung NU8000 series boasts a sleek and modern aesthetic, with minimal bezels that allow for a more expansive screen experience. This makes these televisions suitable for any living space, blending seamlessly with contemporary home decor.

Overall, the Samsung UE65NU8059TXZG, UE65NU8040TXZG, UE49NU8059TXZG, UE49NU8040TXZG, and UE65NU8049TXZG offer a robust combination of advanced display technologies, smart capabilities, and stylish designs, making them excellent choices for anyone seeking a premium television experience. Whether for cinematic enjoyment, gaming, or everyday TV watching, these models promise to deliver outstanding performance and stunning visuals.