Samsung BD-C6500/XEE, BD-C6500/XEN, BD-C6500/EDC, BD-C6500/XAA manual Appendix, Troubleshooting

Troubleshooting

Before requesting service, please check the following.

PROBLEM

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m.

• Remove batteries and hold down one or more buttons for several minutes

to drain the microprocessor inside the remote control to reset it. Reinstall

batteries and try to operate the remote control again.

Disc does not play.

• Ensure that the disc is installed with the label side facing up.

• Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not appear.

• Ensure that the disc has disc menus.

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)

• You’ve requested a title or chapter number or search time that is out of

range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVDs.

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

Menu.

The screen is blocked

• Press the STOP (

) button (on front panel) for more than

5 seconds with

no disc inside. All settings will revert to the factory settings.

If the HDMI output is set to a resolution your

• Press the STOP (

) button (on front panel) for more than 5 seconds with

TV cannot support (for example, 1080p), you

no disc inside. All settings will revert to the factory settings.

may not see a picture on your TV.

• When the factory default settings are restored, all the user data stored in

the BD data will be deleted.