Troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.
SYMPTOM | Check/Remedy |
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I cannot eject the disc. | • Is the power cord plugged securely into the outlet? |
| • Turn off the power and then turn it back on. |
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Playback does not start. | • Check the region number of the DVD. |
| DVD discs purchased from abroad may not be playable. |
| • |
| Cinema System. |
| • Make sure that the rating level is correct. |
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Playback does not start | • Are you using a deformed disc or a disc with scratches on |
immediately when the | the surface? |
Play/Pause button is pressed. | • Wipe the disc clean. |
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Sound is not produced. | • No sound is heard during fast playback, slow playback, and |
| step motion playback. |
| • Are the speakers connected properly? Is the speaker setup |
| correctly customized? |
| • Is the disc severely damaged? |
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The remote control does not | • Is the remote control being operated within its operation |
work. | range of angle and distance? |
| • Are the batteries exhausted? |
| • Have you selected the mode(TV/DVD) functions of the |
| remote control (TV or DVD) correctly? |
• Disc is rotating but no | • Is the TV power on? |
picture is produced. | • Are the video cables connected properly? |
• Picture quality is poor and | • Is the disc dirty or damaged? |
picture is shaking. | • A poorly manufactured disc may not be playable. |
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Audio language and subtitles do | • Audio language and subtitles will not work if the disc does |
not work. | not contain them. |
Menu screen does not appear | • Are you using a disc that does not contain menus? |
even when the menu function is |
|
selected. |
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Aspect ratio cannot be changed. | • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER |
| BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be |
| seen in 4:3 ratio only. Refer to the DVD disc jacket and then |
| select the appropriate function. |
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