Troubleshooting, Problem Solution | Samsung BD-E6100/ZF guide

Appendix

Troubleshooting

Before requesting service, please try the following solutions.


PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 6.1m from the
	player.
	• Remove the batteries and hold down one or more buttons for several
	minutes to drain the microprocessor inside the remote control to reset it.
	Reinstall the batteries and try to operate the remote control again.
The disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
	• You've requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blank.	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the pbutton (on front panel) for more than 5 seconds with no disc
	inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD data will
	be deleted.
Forgot password	• Press the pbutton (on front panel) for more than 5 seconds with no disc
	inside. All settings including the password will revert to the factory settings.
	Don't use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD data will
	be deleted.

54 English

BD-E6100/XE, BD-E6100/ZF, BD-E6100/XN, BD-E6100/EN specifications

The Samsung BD-E8500/ZF, BD-E8500/EN, BD-E8909S/ZG, BD-E6100/EN, and BD-E6100/XN are part of Samsung's Blu-ray player lineup, showcasing advanced technologies and features tailored for high-quality home entertainment experiences. These models exemplify Samsung's commitment to delivering superior audio and visual fidelity while also integrating smart technology for enhanced user convenience.

The BD-E8500 series stands out due to its dual Blu-ray drive configuration, allowing users to enjoy their favorite 3D movies in stunning high-definition. With a playback resolution that reaches up to 1080p, the players utilize Samsung’s advanced video processing technologies to ensure that the image quality is sharp and vivid, enhancing each viewing experience. These models also support various formats, including Blu-ray, DVD, and CD, ensuring versatility in media playback. Additionally, the BD-E8500 features Smart Hub technology, enabling users to access popular streaming services like Netflix, YouTube, and Amazon Instant Video, broadening the range of entertainment options easily accessible from the comfort of their home.

The BD-E8909S/ZG and BD-E6100 variants similarly provide stellar features, but the BD-E6100/EN and BD-E6100/XN models focus more on users seeking a straightforward yet efficient Blu-ray playback system. With built-in Wi-Fi, these players offer seamless connectivity for online streaming and firmware updates. The BD-E6100 series also emphasizes a user-friendly interface that simplifies navigation through its numerous features, ensuring quick access to movies and apps.

All five models incorporate Dolby TrueHD and DTS-HD Master Audio technologies, delivering profound audio experiences with studio-quality sound. Furthermore, Samsung's emphasis on eco-friendliness is evident, as many of these players are designed with energy-saving features, reducing their overall carbon footprint.

In conclusion, whether it's the high-end capabilities of the BD-E8500 series or the user-friendly characteristics of the BD-E6100 models, Samsung's Blu-ray players cater to a wide audience by merging cutting-edge technologies with convenience and excellent performance. As the demand for home entertainment continues to grow, these models stand ready to elevate the viewing experience for cinematic lovers and casual viewers alike.

Appendix