Samsung BD-C5500/XAA Forgot password, Again, Authorized service centre, Network Test menu. See

PROBLEM		SOLUTION
Forgot password	• Press the STOP (	) button (on front panel) for more than 5 seconds with
	no disc inside. All settings including the password will revert to the factory
	settings.
	Don’t use this unless absolutely necessary.

•When the factory default settings are restored, all the user data stored in the BD data will be deleted.

If you experience other problems.	• Go to the contents and find the section of the user manual that contains the
	explanations regarding the current problem, and follow the procedure once
	again.
	• If the problem still cannot be solved, please contact your nearest Samsung
	authorized service centre.
The picture is noisy or distorted	• Make sure that the disc is not dirty or scratched.
	• Clean the disc.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the product.
	• Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input
	resolution.
Abnormal HDMI output screen.	• If random noise appears on the screen, it means that TV does not support
	HDCP (High-bandwidth Digital Content Protection).
BD-LIVE
I cannot connect to the BD-LIVE server.	• Check whether the network connection is successful or not by using
	Network Test menu. (See page 39)
	• Check whether the USB memory device is connected with product
	or not.
	• The memory device must have at least 1GB of free space to accommodate
	the BD-LIVE service.
	You can check the available size in BD Data Management. (See page 35)
	• Please check whether the BD-LIVE Internet Connection menu is set to
	Allow(All).
	• If all above fails, contact the contents provider or update the latest
	firmware.
When using the BD-LIVE service, an error	• The memory device must have at least 1GB of free space to accommodate
occurs.	the BD-LIVE service.
	You can check the available size in BD Data Management. (See page 35)

✎NOTE

▪ When the factory default settings are restored, all the user data stored in the BD data will be deleted.

08 Appendix

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