Troubleshooting

Samsung SM-R3800VSAXEH, SM-R3800VSATUR, SM-R3800MOATUR Troubleshooting, Your Gear does not turn on

Page 73

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your Gear.

Your Gear does not turn on

When the battery is completely discharged, your Gear will not turn on. Charge the battery completely before turning on the Gear.

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your Gear to clear any temporary software bugs.

•Ensure that your Gear software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your Gear freezes or has fatal errors

If your Gear freezes or hangs, you may need to close applications and turn on the Gear to regain functionality. If your Gear is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Home screen, tap Settings →Reset Gear →OK. Before performing the factory data reset, remember to make back-up copies of all important data stored on the Gear.

If the problem is still not resolved, contact a Samsung Service Centre.

Image 73

Contents

SM-R380 About this manual Trademarks Instructional icons CopyrightTable of Contents Troubleshooting Getting started Package contentsAbout Gear Gear Device layoutButton PowerCharging dock Button FunctionMaintaining water and dust resistance Minutes before turning on the Gear Charging the batteryGetting started While charging, some features are not available Wearing the Gear About using batteryReplacing the strap Getting started Getting started Turning the Gear on and off Getting started Model details appear Connecting the Gear to a mobile device Mobile device Download Gear Manager from Samsung Apps When connecting the Gear to another mobile device Adjusting the volume Adjusting the brightness of the displaySwitching to silent mode Locking and unlocking the GearUsing the touch screen Viewing mobile device connection status and battery statusBasics Icon MeaningTapping Finger gesturesTapping and holding Double-tapping Pinching FlickingHome screen panels Viewing the Home screenEnter a phone number using the keypad to make a call Or SettingsHeart Rate Measure and record your heart rateSettings Using the Clock screenSettings, and Bluetooth feature ControlsManaging panels Editing Home screen iconsChanging the background image Apps screen Using applicationsSetting a PIN Using calling featuresSecuring the Gear Unlocking the GearAnswering a call During a callRejecting a call Checking notifications Using notificationsChecking notifications immediately Checking notifications at a later timeNotification’s detailed view, tap Transferring files Connect the Gear to the computer using the USB cableUpgrading the Gear Upgrading with Gear ManagerUpgrading with Samsung Kies Tap Software update →UpdateVoice ApplicationsWatchON Remote On the S Voice screen, say a voice commandStarting S Voice Viewing images GalleryPlaying videos Deleting filesFind My Device WeatherSharing files Before You Start Exercising Health Management ApplicationsWearing the Gear When in Doubt Check it OutApplications Pedometer Before using this applicationCounting steps Tap the screen, and then tap Pause to stop countingSleep Using additional featuresRecording sleep duration Heart Rate For best results when measuring your heart rateMeasuring heart rate Cold weather conditions ExerciseHiking Monitoring exercise informationAbout the coaching feature Using the coaching feature while exercising in running modeApplications Replying to a message MessagesViewing a message on the connected mobile device Deleting messagesMusic Player Pairing with Bluetooth headsetsListening to music Tap to play musicTap to play media files on the connected mobile device Media ControllerContacts StopwatchRecording voice memos Voice MemoPlaying voice memos Deleting emails Checking emails on the connected mobile deviceControls ScheduleLogs Detailed view of the log, tap to call the numberTaking photos CameraWhile charging, you cannot use this application Camera etiquetteTaking a photo with sound Taking videosViewing images Taking a videoConfiguring settings for Camera TimerClock SettingsWallpapers NotificationsDisplay SoundBlocking mode BluetoothDouble press Privacy lockProfile Reset GearGear info Configuring the Gear settings Connecting a new GearGear Manager Launching Gear ManagerHealth Home screen stylerWallpapers ClockTap next to an application and configure the settings Configuring applications settingsMy apps Transferring music files from the mobile device to the Gear Samsung AppsBackup and restore SettingsSetting the Power button Activating the auto lock featureSetting a method to enter text and managing templates Using a wake-up gestureAnswering an incoming call using a voice command Setting up emergency messagesSetting security Setting up emergency contactsHelp Viewing the open source licenceYour Gear does not turn on TroubleshootingAnother Bluetooth device cannot locate your Gear Your battery is low. Recharge the battery Adjust the volume or move to another areaYour Gear is hot to the touch Data stored on the Gear has been lost English EU /2014. Rev.1.2

Related manuals

Samsung SM-R3800VSAXEH, SM-R3800VSATUR, SM-R3800MOATUR Troubleshooting, Your Gear does not turn on