Samsung GT-S3370HSATIM Troubleshooting, Your phone displays Service unavailable or Network error

Page 74

Troubleshooting

When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

 

When the phone lock feature is enabled,

Password

you must enter the password you set for

 

the phone.

 

When using the phone for the first time or

 

when the PIN requirement is enabled, you

PIN

must enter the PIN supplied with the SIM

 

card. You can disable this feature by using

 

the PIN lock menu.

 

Your SIM card is blocked, usually as a result

PUK

of entering your PIN incorrectly several

times. You must enter the PUK supplied by

 

 

your service provider.

Code

Try this to solve the problem:

 

When you access a menu requiring the

PIN2

PIN2, you must enter the PIN2 supplied

with the SIM card. For details, contact your

 

 

service provider.

Your phone displays "Service unavailable" or "Network error"

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

•You cannot access some options without a subscription. Contact your service provider for more details.

The touch screen responds slowly or improperly

If your phone has a touch screen and the touch screen is not responding properly, try the following:

74Troubleshooting

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Contents GT-S3370 Using this manual Instructional iconsCopyright information Represents the Camera keyContents Web EntertainmentPersonal information ConnectivityTools SettingsTroubleshooting Safety and usage information Index Unpack Install the SIM or Usim card and batteryAssembling To turn it off Remove the back cover Some menusCharge the battery Insert the battery Replace the back coverMultifunction jack ›› Charge with the travel adapterPhone OutletInsert a memory card optional ›› Charge with the PC data cableOperation ›› Remove the memory card›› Format the memory card SlotAttach a hand strap optional Hook it over the small projectionGet to know your phone Getting startedTurn your phone on and off ›› Phone layout››Keys ››Indicator icons Use the touch screen Access menus Lock or unlock the touch screen and keys›› Use the task manager Launch and manage applications›› Launch multiple applications To change the view mode, select List view or 3D view›› View or change widgets Use widgets›› Open the widget toolbar ›› Set the current time and date Customise your phone›› Download new widgets ›› Switch to the silent profile ›› Adjust the volume of the key tones›› Adjust the vibration intensity Touch screen ›› Set up a sound profile›› Unlock the touch screen with gestures ›› Adjust the brightness of the display›› Calibrate the touch screen ›› Lock your phone Language›› Lock your SIM or Usim card ›› Activate the mobile trackerSelect Save → Accept Enter textChange the text input method T9 mode When the word displays correctlyMode Function Symbol You wantAccess help information Select a help topic to learn about an application or feature›› Make and answer a call CommunicationCalling Call an international number ›› Use options during a voice call›› View and dial missed calls → YesMake a fake call ›› Use additional featuresSet auto rejection Logs Use Fixed Dialling Number FDN modeSelect On under Fixed dialling mode ›› View call and message logs›› View the log manager ›› Send a text message ›› Set up an MMS profileMessages Select the Email setup wizard ›› Set up an email account and profileSet up an email account ›› Send a multimedia message›› View a message Set up an email profile›› Send an email message View a text or multimedia message ›› Listen to voice mail messages›› Use message templates View an email message›› Create a folder to manage messages Create a multimedia templateSending options Region or service provider›› Send an SOS message Select Done. Skip to stepCommunication Camera ›› Capture a photo in Smile shot modeEntertainment ›› Capture a photo→ Panorama ›› Capture a series of photos›› Capture a panoramic photo → Frame ›› Capture a mosaic photo›› Capture a video ›› Play music Music›› Add music files to your phone Select Playlists → Create Find music›› Create a playlist Select Add → Tracks›› Save radio stations automatically FM radio›› Listen to the FM radio ›› Download games and applications Select More → Self-tuningGames ›› Play games or launch applications›› Find a contact Phonebook›› Create a contact Select → Add to Phonebook → New›› Create an FDN list ›› Set a favourite number›› Create a group of contacts ›› View events Calendar›› Create an event ›› Create a task TaskMemo ›› View tasks›› Record a voice memo Voice recorder›› View memos ›› Play a voice memoInternet ›› Set up an internet profileWeb ›› Browse web pages›› Bookmark your favourite web pages ›› Update and read RSS feedsRSS reader ›› Add an RSS feed addressMenu mode, select Samsung Apps Samsung AppsGoogle DesiredSynchronise ›› Set up a Microsoft Exchange server and profile ActiveSyncMenu mode, select ActiveSync Communities›› Share a file Select Outbox → SyncLast.fm Menu mode, select Bluetooth Bluetooth›› Find and pair with other Bluetooth- enabled devices ConnectivityNamecard via → Bluetooth ›› Send data using the Bluetooth wireless feature›› Receive data using the Bluetooth wireless feature → Print via Bluetooth ›› Print data using the Bluetooth wireless feature›› Use Remote SIM mode PC connectionsPC connections → Mass storage → Save ›› Connect as a mass storage device›› Synchronise with Windows Media Player PC connections → Media player → SaveMultifunction jack on your phone to a PC with Calculator AlarmsTools Image editor ›› Adjust an imageConvertor ›› Apply effects to images›› Transform an image ›› Insert a visual featureMy files ›› Crop an image›› View a file TimerStopwatch → Print via → USB›› Add a world clock to your display World clock›› Create a world clock Select Set as second clockPhone profiles SettingsAccess the Settings menu Display and light Smart unlock Phone settings Application settings Touch panelNetwork settings SecurityMemory settings Reset settingsTouch screen responds slowly or improperly TroubleshootingYour phone displays Service unavailable or Network error Incoming calls are not connected Calls are being droppedOutgoing calls are not connected Others cannot hear you speaking on a callAudio quality is poor When dialling from contacts, the call is not connectedBattery does not charge properly or the phone turns off Your phone is hot to the touchProtect your hearing Install mobile phones and equipment with cautionKeep your phone away from small children and pets Turn off the phone in potentially explosive environments Handle and dispose of batteries and chargers with careAvoid interference with pacemakers Reduce the risk of repetitive motion injuriesDo not use the phone if the screen is cracked or broken Follow all safety warnings and regulationsUse only Samsung-approved accessories Drive safely at all timesHandle your phone carefully and sensibly Avoid interference with other electronic devicesEnsure access to emergency services Allow only qualified personnel to service your phoneEnsure maximum battery and charger life Use your phone in the normal positionSpecific Absorption Rate SAR certification information Correct disposal of this productDisclaimer Correct disposal of batteries in this productSafety and usage information Index Making fake See web browser Volume FM radio listening to 46 saving stations  Downloading 47 playing Capturing  Sending 35 setting profiles 34 viewing Keys  Time and date, set 21 timer  Touch screen Accessing Declaration of Conformity R&TTE GSM Wcdma Mobile Phone GT-S3370Code No.GH68-27746A
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