TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? | ¼¼Connect the power plug to the outlet. |
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A function does not work when the button is pressed.
• Is there static electricity in the air? | ¼¼Disconnect the power plug and connect it again. |
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Sound is not produced. |
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• Is the Mute function on? | ¼¼Press the Mute button to cancel the function. |
• Is the volume set to minimum? | ¼¼Adjust the Volume. |
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The remote control does not work. |
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• Are the batteries drained? | ¼¼Replace with new batteries. |
• Is the distance between the remote control and main | ¼¼Move closer to the unit. |
unit too far? |
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The TV SoundConnect (TV pairing) failed. |
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ENG
•Does your TV support TV SoundConnect?
•Is your TV firmware the latest version?
•Does an error occur when connecting?
•Reset the TV MODE and connect again.
¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call center.
¼¼Press and hold the +# button for 5 seconds to reset the TV SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• | Your subwoofer may not be connected to the | ¼¼ Try to connect your subwoofer again. |
| main body of the product. | (See Page 11) |
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The subwoofer drones and vibrates noticeably. |
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• | Try to adjust the vibration of your subwoofer. | ¼¼Press the WOOFER button on your remote control |
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| to adjust its value (between |
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