Samsung HW-J551/EN, HW-J550/EN manual Troubleshooting

Page 24

TROUBLESHOOTING

TROUBLESHOOTING

Refer to the table below when this product does not function properly.

The unit will not turn on.

●●

Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

 

A function does not work when the button is pressed.

 

 

 

●●

Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

Sound is not produced.

 

 

 

 

●●

Is the Mute function on?

¼¼Press the Mute button to cancel the Mute function.

●●

Is the volume set to minimum?

¼¼Adjust the Volume.

 

 

 

 

The remote control does not work.

 

 

 

 

●●

Are the batteries drained?

¼¼Replace with new batteries.

●●

Is the distance between the remote control and main

¼¼Move closer to the unit.

 

unit too far?

 

 

 

 

 

The TV SoundConnect (TV pairing) failed.

 

 

 

 

●●

Does your TV support TV SoundConnect?

¼¼TV SoundConnect is supported by some Samsung

 

 

TVs released from 2012 on. Check your TV to see if it

 

 

supports TV SoundConnect.

●●

Is your TV firmware the latest version?

¼¼Update your TV with the latest firmware.

●●

Does an error occur when connecting?

¼¼Contact the Samsung Call Center.

●●

Reset the TV MODE and connect again.

¼¼Press and hold the +# button for 5 seconds to reset

 

 

the TV SoundConnect connection.

 

 

 

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

 

 

 

●●

Your subwoofer may not be connected to the

¼¼ Try to connect your subwoofer again.

 

main body of the product.

(See Page 13)

 

 

 

 

The subwoofer drones and vibrates noticeably.

 

 

 

 

●●

Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your remote control

 

 

to adjust the subwoofer volume (between SW-12

 

 

and SW+6. See page 9.).

 

 

 

24

Image 24
Contents Wireless Audio Soundbar Features LicensesSafety Information Safety WarningsPrecautions Contents Getting Started Before Reading the USER’S ManualWHAT’S Included Turns the power on and off DescriptionsTOP/FRONT Panel Selects the D.IN, AUX, HDMI, BT, TV, USB inputRear Panel HdmiRemote Control Remote Control Buttons and FunctionsPress to select a source connected to the Soundbar Installing the Battery in the Remote Control Insert a 3V lithium battery. KeepTurns the Soundbar on and off Align the marks side by side asInstalling the Wall Mount Installation PrecautionsConnections Detaching the Wall Mount Insert screws through the remaining holes, and then tightenConnecting the Wireless Subwoofer Connections Connecting AN External Device Using AN Hdmi Cable Hdmi Cable not supplied Digital DevicesHdmi Cable not supplied Audio Cable To use, change the function to D.INInput Mode Input mode DisplayFunctions ARC Hdmi OUTBluetooth To connect the Soundbar to a Bluetooth deviceBluetooth device Only one Bluetooth device can be paired at a timeBluetooth Power on Bluetooth Power To disconnect the Bluetooth device from the SoundbarTo disconnect the Soundbar from the Bluetooth device More About BluetoothUsing the Samsung Audio Remote APP Installing the Samsung Audio Remote AppStarting the Samsung Audio Remote App Connecting a TV to the Soundbar Using the Bluetooth Power On functionTV Soundconnect USB Before you connect a USB deviceSoftware Update Troubleshooting Specifications Weight Main Unit 7Kg SubwooferAppendix Model name HW-J550/HW-J551Austria
Related manuals
Manual 1 pages 45.66 Kb Manual 338 pages 62.83 Kb Manual 25 pages 58.96 Kb

HW-J550/EN, HW-J551/EN specifications

The Samsung HW-J551/EN and HW-J550/EN soundbars are a testament to the company's commitment to delivering superior audio experiences in modern home entertainment. These sleek, stylish soundbars are designed to enhance your television's audio output, providing a more immersive sound experience for movies, music, and gaming.

One of the standout features of these soundbars is their Bluetooth connectivity, enabling hassle-free pairing with various devices. Whether you want to stream music from your smartphone or wirelessly connect to your tablet, the Bluetooth capability ensures that you enjoy high-quality audio without the clutter of cables.

Both models come equipped with a powerful built-in subwoofer that delivers deep, booming bass, allowing you to feel the impact of every explosion and musical note in a way that standard TV speakers simply cannot match. This allows for a rich and well-rounded sound profile that enhances the overall viewing and listening experience.

The Samsung HW-J551/EN and HW-J550/EN soundbars also feature the Smart Sound technology. This advanced feature analyzes the audio content being played and optimizes the sound settings accordingly, ensuring that everything from dialogue in films to high-energy music is crystal clear. This adaptive sound technology helps ensure that users get the most out of their content, providing tailored audio for every scene.

Additionally, these soundbars include multiple sound modes which allow users to switch between different profiles based on their current activity. Whether enjoying a movie, watching sports, or playing video games, you can choose the mode that best fits the situation to capture the perfect audio.

The design of the HW-J551/EN and HW-J550/EN is equally impressive. With their minimalist aesthetics, they fit seamlessly into any home decor. The compact size makes them easy to position in front of a TV or mount on a wall, further enhancing the space.

In summary, the Samsung HW-J551/EN and HW-J550/EN soundbars are well-equipped with modern features and technologies, making them ideal choices for anyone looking to elevate their home audio system. With Bluetooth connectivity, powerful subwoofers, Smart Sound technology, and multiple sound modes, these soundbars offer versatility, performance, and style, creating an unforgettable auditory experience. Whether you are a movie buff, music enthusiast, or gaming aficionado, these soundbars are designed to exceed your expectations.