Samsung HW-H551/XE, HW-H550/EN, HW-H551/TK, HW-H551/EN, HW-H551/ZF, HW-H550/XN manual Troubleshooting

Symptom

Check

Remedy

The unit will not turn on.

• Is the power cord plugged into

• Connect the power plug to the

the outlet?

outlet.

A function does not work when the

• Is there static electricity in the

• Disconnect the power plug and

button is pressed.

air?

connect it again.

Sound is not produced.

• Is the unit properly connected

• Connect it correctly.

to your TV?

• Press the Mute button to

• Is the Mute function on?

cancel the Mute function.

• Is the volume set to minimum?

• Adjust the volume.

The Picture does not appear on a TV

• Is the TV connected properly?

• Connect it correctly.

when the function is selected.

The remote control does not work.

• Are the batteries drained?

• Replace with new batteries.

• Is the distance between remote

• Move closer to the unit.

control and main unit too far?

The sound from the left/right

• Are the left/right audio output

• Check the left/right channel and

channels are reversed.

cables from the TV connected

connect it/them correctly.

properly?

The SoundConnect (TV pairing)

• Does your TV support

• SoundConnect is supported by

failed.

SoundConnect?

some Samsung TVs released

• Is your TV firmware the latest

after 2012. Check your TV to

see if it supports

version?

SoundConnect.

• Does an error occur when

• Update your TV with the latest

connecting?

firmware.

• Reset the TV MODE and

• Contact the Samsung call

connect again.

center.

• Press the

button for 5

seconds to reset the product.