Samsung HW-H551/XE, HW-H550/EN, HW-H551/TK, HW-H551/EN, HW-H551/ZF, HW-H550/XN manual Troubleshooting

Page 23

troubleshooting

Before requesting service, please review the following.

Symptom

Check

 

Remedy

 

 

 

 

 

 

The unit will not turn on.

• Is the power cord plugged into

• Connect the power plug to the

 

the outlet?

outlet.

 

 

 

 

 

 

 

 

 

 

A function does not work when the

• Is there static electricity in the

• Disconnect the power plug and

button is pressed.

air?

connect it again.

 

 

 

 

 

 

Sound is not produced.

• Is the unit properly connected

• Connect it correctly.

 

to your TV?

• Press the Mute button to

 

 

 

• Is the Mute function on?

cancel the Mute function.

 

• Is the volume set to minimum?

• Adjust the volume.

 

 

 

 

 

 

The Picture does not appear on a TV

• Is the TV connected properly?

• Connect it correctly.

when the function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

The remote control does not work.

• Are the batteries drained?

• Replace with new batteries.

 

• Is the distance between remote

• Move closer to the unit.

 

control and main unit too far?

 

 

 

 

 

 

 

 

 

 

 

The sound from the left/right

• Are the left/right audio output

• Check the left/right channel and

channels are reversed.

cables from the TV connected

connect it/them correctly.

 

properly?

 

 

 

 

 

 

 

 

 

 

 

The SoundConnect (TV pairing)

• Does your TV support

• SoundConnect is supported by

failed.

SoundConnect?

some Samsung TVs released

 

• Is your TV firmware the latest

after 2012. Check your TV to

 

see if it supports

 

version?

 

SoundConnect.

 

• Does an error occur when

 

• Update your TV with the latest

 

connecting?

 

firmware.

 

 

 

 

 

• Reset the TV MODE and

 

 

 

 

 

• Contact the Samsung call

 

connect again.

 

center.

 

 

 

 

 

 

 

 

 

 

 

 

• Press the

 

 

 

button for 5

 

 

 

 

 

 

seconds to reset the product.

 

 

 

 

 

 

 

ENG

● TROUBLESHOOTING

23

Image 23
Contents Wireless Audio Soundbar SoundConnect FeaturesSafety Warnings Safety informationPersonal use only PrecautionsContents WHAT’S Included Getting startedBefore Reading the USER’S Manual Front Panel DescriptionsRear Panel Power SupplyTour of the Remote Control Remote controlConnections Installing the Wall MountDetaching the Wall Mount Connecting the Wireless Subwoofer Hdmi OUT Hdmi Connecting AN External Device Using Hdmi CableAUX Functions What is Bluetooth?To connect the Soundbar to a Bluetooth device Soundconnect To disconnect the Bluetooth device from the SoundbarTo disconnect the Soundbar from the Bluetooth device Using the Bluetooth Power onBefore you connect a USB device USBSkip Forward/Back Using the Remote ControlUsing the Repeat function Play/Pause/StopUsing the S/W Level function Using the Surround Sound functionUsing the Smart Volume function Using the Sound Effect functionSpeaker button Using the Auto Power Link functionUsing the Audio Sync function Using the Tone functionUsing the TV functions with Samsung TVs only Software UpgradeUsing the Anynet+HDMI-CEC function Troubleshooting Appendix SpecificationsArea Contact Centre  Web Site
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HW-H550/EN, HW-H550/XE, HW-H551/TK, HW-H551/XE, HW-H551/ZF specifications

The Samsung HW-H550/XN and its variants, HW-H551/XN and HW-H551/EN, as well as HW-H550/EN, are part of Samsung's home audio solutions, specifically designed to enhance the sound quality of televisions and other audio devices. These soundbars are engineered with a blend of innovative technologies to offer a rich and immersive audio experience.

One of the standout features of the HW-H550 series is its 2.1 channel configuration, which includes a dedicated wireless subwoofer. This setup not only enhances the depth and clarity of sound but also provides powerful bass, making it ideal for action movies, music, and gaming. The wireless subwoofer allows for flexible placement in your home, eliminating the clutter of cables while still delivering robust low-end frequencies.

The soundbar utilizes Samsung's proprietary Smart Sound technology, which automatically analyzes the content being played and optimizes the sound settings accordingly. Whether you are watching a thrilling blockbuster or a quiet drama, the soundbar adjusts to provide the best possible audio experience, ensuring that dialogue is always clear and background sounds are balanced.

For connectivity, the HW-H550 series is equipped with Bluetooth capabilities, enabling users to stream music directly from their smartphones, tablets, or computers without requiring physical connections. Additionally, the soundbars come with HDMI ARC support, allowing for a simplified setup with your television, as well as enhanced audio quality.

Another significant characteristic is the Sound Share feature, which allows seamless integration with compatible Samsung TVs. This technology enables audio to be transmitted wirelessly, providing a clutter-free audio solution that minimizes the need for extra cables.

The design of the HW-H550 series is sleek and modern, featuring a minimalist aesthetic that can complement any living room decor. Its slim profile is easily mountable on walls or can sit discreetly under the TV without obstructing the screen.

In summary, the Samsung HW-H550/XN, HW-H551/XN, HW-H551/EN, and HW-H550/EN soundbars provide an excellent audio upgrade for any home entertainment system. With features like a wireless subwoofer, Smart Sound technology, Bluetooth connectivity, and a stylish design, these soundbars deliver an engaging audio experience that enhances movie nights, gaming sessions, and music listening.