Samsung LF24FT1LFGZXEN manual Troubleshooting Guide, Testing the Product, Check the following

Page 82

9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.2 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

Issues

Solutions

 

 

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "3.2 Connecting and Using a PC")

 

 

9 Troubleshooting Guide 82

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Contents TC222L TC242L Table Of Contents Connecting and Using 46 a Source Device Screen Setup Configuring Tint Resizing or Relocating the Screen Information Appendix Index Copyright Before Using the ProductIcons used in this manual Cleaning Securing the Installation Space Precautions for storageSafety Precautions SymbolsElectricity and Safety Installation and Safety Before Using the Product Operation and Safety GAS Before Using the Product Before Using the Product Correct posture to use the product Checking the Contents PreparationsParts Frontal ButtonsPreparations Rear View Port DescriptionSide View Installation Attaching the StandAdjusting the Product Tilt and Height Rotating the MonitorInstalling a Wall-mount Kit or Desktop Stand Preparations Anti-theft Lock Using Igel OS common Using the SoftwareGeneral System Information Using Igel OS Sessions Citrix ICA SessionsServer Logon Citrix StoreFront / Web Interface Logging on and offRDP Sessions Server Horizon Client Sessions Microsoft RemoteAppConnection Settings Media Player  WAV  FlacMedia Player Sessions PlaybackNetwork Diagnostics Using Igel OS AccessoriesDevices Information Using Igel OS User Interface ScreenDDC Options Screen Saver and Screen LockGeneral TaskbarUsing Igel OS Network LAN InterfacesUSB Storage Devices Using Igel OS DevicesHotplug storage devices Connecting and Using a PC Connecting and Using a Source DeviceBefore Connecting Connection Using the D-SUB Cable Analog TypeConnecting to a Dual Monitor Connecting to Headphones Connecting a MicrophoneConnecting the Power Power connection using detachable AC/DC power adapterSetting Optimum Resolution Configuring Brightness Screen SetupBrightness Configuring Contrast ContrastConfiguring Sharpness SharpnessEye Saver Mode Configuring Eye Saver ModeGame Mode Configuring Game ModeConfiguring Samsung Magic Bright Samsung Magic BrightConfiguring Samsung Magic Angle Samsung Magic AngleScreen Setup Configuring Samsung Magic Upscale Samsung Magic UpscaleImage Size Changing the Image SizeConfiguring H-Position & V-Position Position & V-PositionAdjusting Coarse CoarseAdjusting Fine FineConfiguring Red Configuring TintRed Configuring Green GreenConfiguring Blue BlueConfiguring the Color Tone Settings Color ToneConfiguring Gamma GammaLanguage Resizing or Relocating the ScreenChanging the Language Configuring Menu H-Position & Menu V-Position Menu H-Position & Menu V-PositionConfiguring Display Time Display TimeTransparency Changing TransparencyReset All Setup and ResetInitializing Settings Reset All Configuring Smart Eco Saving Smart Eco SavingConfiguring Off Timer Off Timer PlusOff Timer Off Timer Turn Off AfterConfiguring Eco Timer Eco TimerEco Timer Eco Off AfterConfiguring Key Repeat Time Key Repeat TimeInformation Menu and Others Displaying InformationBrightness Checking the Resolution and Frequency Troubleshooting GuideTesting the Product Installation issue PC modeScreen issue Not Optimum Mode is displayedSound issue Source device issueQ & a Question AnswerTroubleshooting Guide Specifications GeneralStandard Signal Mode Table MAC, 1152 x 68.681 75.062 100.000 Appendix Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault Not a product defectTerminology OSDOn Screen DisplayVertical Frequency Index Index
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